Random PC freezes during minimal tasks
Random PC freezes during minimal tasks
My PC has been unusually slow lately, especially when using minimal resources. When I watch a video, the mouse stops moving, sounds cease, and the video halts completely. Launching Task Manager is difficult, and the system freezes entirely. There are no error messages in the event viewer around that time. Over the past four months nothing has changed on the hardware—no overclocking, and it has always worked well for over three years.
I attempted to access BIOS after a restart or via the Windows Problem Solver tool, but neither worked. The Gigabyte splash screen doesn’t appear when I press delete at startup, and the UEFI boot option isn’t available in that menu. Online sources suggest possible causes like graphics drivers, power supply issues, or corrupted RAM. I’ve reinstalled the graphics drivers without success. Running the Windows Memory Analyzer tool shows the PC skips it entirely and jumps to Windows. I also tried booting memtest86 from a USB drive, but the screen remains black during the attempt.
I haven’t performed a full factory reset yet, but I’ve tried wiping the system with a fresh Windows install, which froze early on a black screen. Testing with just one RAM stick didn’t help either—it worked both times. This makes it tough to pinpoint the problem. Personally, I suspect there might be two separate issues. A recording of the moment everything froze is available here: https://drive.google.com/file/d/1lif9Ytf...sp=sharing. Sometimes it freezes instantly, other times after a few seconds.
Thank you for your assistance!
Details about the system:
- Motherboard: Gigabyte Z390 UD
- PSU: Corsair RM650x
- CPU: Intel Core i5 9600K
- GPU: Gigabyte RTX 2060 Windforce
- RAM: Corsair DDR4 Vengeance LPX 2x8GB
- Cooler: CPU Cooler Master Hyper 212 EVO
- Case: Corsair Carbide SPEC-06
It seems the problem you're facing is similar to what I've encountered. It disappeared after turning off Icue and its services, but reappeared when I enabled them again. If you try disabling Icue, check if it works. Open msconfig (Win + R), go to Services, hide Microsoft services, and disable everything. Turn off all startup apps in Task Manager. Run the PC through each step, watching for any freeze, to identify the cause.
I am unable to access the BIOS. I attempted to turn off fast boot via the window in the attachments, but the Gigabyte splash remains after restarting. The UEFI menu isn’t available either (note: screenshot in Dutch). Could you provide guidance on resolving this? Appreciate your assistance.
There are few applications active when starting up. The system is not using any shortcuts. 'Enabled' is set to active, 'disabled' is off. Appreciate your assistance!
The intended section for 'uefi' is missing, and I don't understand the reason for this issue.