Random mouse and keyboard disconnections detected.
Random mouse and keyboard disconnections detected.
So my mouse and keyboard sometimes stop working once or twice a day, and even more often every other day. This issue has recently begun. I own the model O and a Logitech keyboard whose name I don’t remember, but I’m almost certain it’s this one: https://www.amazon.com/Logitech-Mechanic...B06XMRQ68B. I recall the model O is notorious for these problems, and this is the second mouse I’ve purchased since the first one had similar issues. This time the mouse disconnects more frequently than the keyboard, and it doesn’t power off completely—just for about a second before it reconnects. It happens around once a day, but the mouse disconnects roughly three times daily. Another concern is whether my keyboard shuts down when the mouse does.
Specs:
RTX 2070
Ryzen 5 3600
Corsair Vengeance 16gb 3200mhz RAM
Motherboard: Gigabyte B450 DS3h
450 w PSU (brand unknown, originally from CyberPower; I’ve been assembling the PC over time. The PSU seems fine for now, but it’s been running well for about four years. Recently, these problems started to appear :/ )
SSD:
Samsung EVO 930gb SSD
OS:
Windows 10 Home Edition
Devices:
Mouse: Glorious Model O
Keyboard: Logitech PRO Mechanical Gaming Keyboard RGB
I have a very similar issue, still searching for a solution. In the process, I found a potential solution on another guide that might work for you (assuming Ralston18's reasoning is not the root issue). There's a power setting under USB controllers:
Go to device manager
Expand USB controllers
Open properties for each of your Generic USB Hub(s), root hub, & host controller
Go to power management & uncheck "allow the computer to turn off this device to save power"
This didn't seem to work for me, but maybe it is something you haven't tried that might work for you, especially since your devices are automatically reconnecting after a bit.
Good luck, cause this is an extremely frustrating issue.
This 4-year-old PSU seems like a probable immediate suspect. Particularly if it's underpowered for the build or used intensely for gaming. Check the Reliability History and Event Viewer for error codes, warnings, and related events that might precede or match the disconnections. Begin with the Reliability History—it’s more intuitive and the timeline format can be very helpful. A rise in errors and inconsistent errors often indicate a struggling PSU. Remember, PSUs deliver three distinct voltages (3, 5, and 12) to different system parts, so some components might function while others don’t. Also, an older PSU may be approaching a critical threshold where it can no longer consistently meet the full system’s power needs, especially during peak usage. = = = =
Also: Make sure to back up all crucial data at least twice to separate locations away from the computer you’re working on. Verify that these backups are both recoverable and readable.
I have a very similar issue, still searching for a solution. In the process, I found a potential solution on another guide that might work for you (assuming Ralston18's reasoning is not the root issue). There's a power setting under USB controllers:
Go to device manager
Expand USB controllers
Open properties for each of your Generic USB Hub(s), root hub, & host controller
Go to power management & uncheck "allow the computer to turn off this device to save power"
This didn't seem to work for me, but maybe it is something you haven't tried that might work for you, especially since your devices are automatically reconnecting after a bit.
Good luck, cause this is an extremely frustrating issue.