Random freeze, problems beginning PC afterward.
Random freeze, problems beginning PC afterward.
Hi there.
I'm relatively new to PC building, but I usually manage to solve problems on my own and search online. This time though, I'm struggling to understand what's wrong with the system, why it's behaving this way, and what a possible solution might be. I hope someone here has faced a similar situation and can clarify the issue.
TL;DR: My PC freezes, forces a manual restart, then displays a white dot on a black screen. After restarting, the black screen appears but doesn't show the MSI logo or boot menu. It's very difficult to enter BIOS, but when I do, the PC restarts normally without problems. This only occurs after freezing and restarting. If I restart without freezing, it starts up just fine.
This might be related to my motherboard (MSI B450 GAMING PRO CARBON MAX WIFI AM4) paired with a DeepCool CH510 Mesh Digital. When the freeze happens, the front of the case shows 0°C CPU temperature while the PC is frozen. I suspect it could be connected to the motherboard, as it stops sending sensor data. The AIO water pump seems fine, having been there less than two months.
Temperatures look normal (Ryzen7 2700X: idle 30-40°C, load 50-70°C). All other readings are within range.
This issue has happened three times in the past month, usually when launching World of Warcraft: Cataclysm. Initially, I thought it was software-related, but after a movie with VLC on the second monitor, I closed it and had no problems until now.
I've tried rearranging RAM sticks, changing slots, switching cables for the graphics card, reinserting the M.2 SSD, and even reinstalling drivers and games. Still no resolution.
Getting back up took over 40 minutes. The only workaround I found is repeatedly restarting and pressing the "del" key to enter BIOS, which restarts normally once I do it.
Please help, I'm getting really frustrated.
CPU: Ryzen7 2700x
CPU cooler: Cooling Frostflow 240 XT
Motherboard: MSI B450 GAMING PRO CARBON MAX WIFI AM4
RAM: G.SKILL Aegis, 16GB (2x8GB) DDR4, 3200MHz CL16, Dual Channel Kit
SSD/HDD: SSD ADATA XPG Spectrix S40G RGB 1TB PCI Express 3.0 x4 M.2 2280
GPU: RTX2060
PSU: Cooler Master MWE Bronze 550W (or 500W version, needs opening the case)
Chassis: DeepCool CH510 Mesh Digital
OS: Windows 10
Monitor: 108cm JVC TV as main via HDMI, 19-inch Fujistu as second via DVI-D.
Also, please mention the age of the PSU and the current BIOS version for your motherboard.
The PSU is about two years old, BIOS version is 2.10 (dated 4/22/2020).
Welcome to the forums, newcomer! I'm still getting familiar with PC building and troubleshooting. When sharing a thread about fixing issues, it's important to provide detailed information about your system. Please list all the specifications clearly, such as:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Include the age of the PSU along with its make and model. Also, mention the BIOS version for your motherboard at this time.
I would also update the BIOS, chipset drivers, and SATA drivers from the motherboard manufacturer. I’d consider installing the LED firmware upgrade if you haven’t already. If you don’t have MSI utilities installed, you can skip those. Please retest to confirm whether the issue persists.
Note: My assumption is that a device enters a deeper sleep state and fails to wake. You might want to instruct the computer to run in high-performance mode as a temporary fix until updates are applied. This could be linked to your disk subsystem. In my last debug session, the problem stemmed from a virtual driver stuck in deep sleep, causing drives to block indefinitely. Restarting the system can reset the timers.
this update also needs the driver to be updated, and the driver update depends on the same. installed windows updates will think these are present. if missing, windows will try actions the driver or bios can't handle.
BIOS version stands at 2.10, dated 4/22/2020.
For models running on 7B85v21, pending BIOS updates are available. Consider applying them first, then address the PSU by obtaining a stable 550W unit and checking if the problem continues.
I've downloaded 7B85v2F, thinking it's better to skip beta and stick with the next best release, assuming it includes all previous updates. I plan to install it this morning (leaving USB drives at work) and check if the problem persists, then try another power supply if needed. Thank you for your help.
Is that the most effective method, or could the recommended video from the MSI website also work? Referring to this video
View: https://www.youtube.com/watch?v=sKMub20CUNI
Thank you again.
I think the BIOS update resolved the issue, but I couldn't recreate the crash until then. After using a backup power supply, there were no further problems. I wanted to thank you again—your assistance was really valuable. I wouldn’t have considered checking the BIOS version or updating it myself.