Random Crash and BSOD
Random Crash and BSOD
Hello everyone, I’m reaching out for assistance.
Lately, my computer has been having several crashes while playing games—sometimes it just closes abruptly, other times it shows BSOD with no visible cause and a distorted or normal image. Additionally, when watching videos on YouTube using Chrome and Edge, I encounter status_access_violation errors.
Here are the details of my system:
- CPU: AMD Ryzen 5 3600X (6 cores)
- Cooler: AMD stock
- Motherboard: TUF B450 Plus Gaming
- RAM: Two 16GB sticks (new) in slots 2 and 4
- Memory controller: G-Skill TridentZ DDR4 3200MHz CL16
- Power supply: Kolink KL-1000M 1000W Modular (80PLUS Bronze, 4–5 years)
- Case: NOX Hummer ZX Black
- Operating system: Windows 11 Home v10.026100
- Monitor: OZONE DSP27 IPS 27" 2K QHD (OZDSP27IPS)
- BIOS: 4604 – 2024/04/08
Everything is functioning normally without any overclocking. I ran memtest86 and found no errors. However, during the FULL Prime95 test, I encountered failures in two consecutive runs on CPU core 2.
The detailed logs indicated:
- Rounding issues with extreme precision values
- Hardware failure warnings for 960K FFT size
- Multiple stress tests resulting in errors and warnings
Despite these concerns, the system remained stable otherwise. I’m unsure what to do next and would appreciate your guidance.
Thank you.
Welcome to the forums, newcomer!
My PC specs are:
CPU: AMD Ryzen 5 3600X 6-core
Motherboard: TUF B450 Plus Gaming
Memory: G-Skill TridentZ DDR4 3200MHz CL16
2 sticks x 16GB
CL16-18-18-38 1.35V
F4-3200C16D-32GTZRX
Graphics card: AMD RX 5700 8GB
When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.
and errors when playing videos on YouTube (status_access_violation).
Using which browser? Chrome?
Pertaining to your BSoD, please pass on the .dmp files for us to take a look at them.
An attempt was recorded to reach a pageable or invalid address during an interrupt request level that exceeds the allowed threshold. This typically results from drivers employing incorrect addresses. When a kernel debugger is accessible, retrieve the stack trace.
Arguments provided:
Arg1: 0000000000000000, memory accessed
Arg2: 00000000000000ff, IRQL
Arg3: 0000000000000006, bitfield:
bit 0 : value 0 indicates a read operation, 1 signifies a write operation
bit 3 : value 0 means not an execute operation, 1 denotes execution (applicable only on supported chips)
Arg4: fffff807efe521a0, the address being referenced
BUGCHECK_CODE: a
BUGCHECK_P1: 0
BUGCHECK_P2: ff
BUGCHECK_P3: 6
BUGCHECK_P4: fffff807efe521a0
FILE_IN_CAB: 051825-4234-01.dmp
DUMP_FILE_ATTRIBUTES: 0x21008
Kernel Generated Triage Dump
FAULTING_THREAD: ffff898b476ce280
READ_ADDRESS: fffff807f09c34c0: Unable to get MiVisibleState
Inability to retrieve NonPagedPoolStart, NonPagedPoolEnd, PagedPoolStart, PagedPoolEnd
Failure to obtain nt!MmSpecialPagesInUse
Kernel Detected: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
Crash Occurred: Customer_CRASH_COUNT = 1
Process Name: System
Stack Details:
fffffc0a`49061428 fffff807`f00b8fe9 : 00000000`0000000a 00000000`00000000 00000000`000000ff 00000000`00000006 : nt!KeBugCheckEx
fffffc0a`49061430 fffff807`f00b42a8 : ffffffff`ffffffff 00000000`00000000 00000000 00000000 00000000 00000000 : nt!KiBugCheckDispatch+0x69
fffffc0a`49061570 fffff807`efe521a0 : 00000000`00200001 ffffe701`8d08a180 ffff898b`4f29a000 ffffffff`ffffffff : nt!KiPageFault+0x468
fffffc0a`49061700 fffff807`efe508d1 : fffffc0a`49061be0 00000000`00000001 ffffe701`8d08a180 ffff898b`4f29a010 00000000`00000001 : nt!PpmEstimateIdleDuration+0x20c
fffffc0a`490618e0 fffff807`efe4fdf5 : fffff898b`4f29a010 ffffe701`8d08a180 00012c62`0b8febcb : nt!PpmIdleSelectStates+0x7a1
fffffc0a`49061b70 fffff807`f00a6044 : ffffe701`8d08a180 ffffe701`00000000 00000000`00000000 00000000 : nt!PoIdle+0x115
fffffc0a`49061c40 00000000`00000000 : fffffc0a`49062000 fffffc0a`4905c000 00000000 00000000 00000000 : nt!KiIdleLoop+0x54
Symptom Identified: nt!PpmEstimateIdleDuration+20c
Module: nt
Image: ntkrnlmp.exe
Version: 10.0.26100.4061
Command Line: .process /r /p 0xfffff807f09cdf80; .thread 0xffff898b476ce280
Bucket Offset: 20c
Failure ID: AV_CODE_AV_nt!PpmEstimateIdleDuration
Platform: x64
Name: Windows 10
Timestamp: Failure Hash 0458e2b3-8cd9-3b46-4e46-7bd1f7ae8a83
If you have a memory.dmp file, it contains more detailed debug information and internal logs. (However, the file size is significantly larger.) Share it publicly and post a link.
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff804c285f092, Address of the instruction which caused the BugCheck
Arg3: ffff83005cf3a8d0, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 2390
Key : Analysis.Elapsed.mSec
Value: 10687
Key : Analysis.IO.Other.Mb
Value: 2
Key : Analysis.IO.Read.Mb
Value: 1
Key : Analysis.IO.Write.Mb
Value: 19
Key : Analysis.Init.CPU.mSec
Value: 734
Key : Analysis.Init.Elapsed.mSec
Value: 15904
Key : Analysis.Memory.CommitPeak.Mb
Value: 177
Key : Analysis.Version.DbgEng
Value: 10.0.27829.1001
Key : Analysis.Version.Description
Value: 10.2503.24.01 amd64fre
Key : Analysis.Version.Ext
Value: 1.2503.24.1
Key : Bugcheck.Code.KiBugCheckData
Value: 0x3b
Key : Bugcheck.Code.LegacyAPI
Value: 0x3b
Key : Bugcheck.Code.TargetModel
Value: 0x3b
Key : Dump.Attributes.AsUlong
Value: 0x21000
Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1
Key : Dump.Attributes.ErrorCode
Value: 0x0
Key : Dump.Attributes.LastLine
Value: Dump completed successfully.
Key : Dump.Attributes.ProgressPercentage
Value: 100
Key : Failure.Bucket
Value: AV_nt!KiComputeThreadQos
Key : Failure.Exception.IP.Address
Value: 0xfffff804c285f092
Key : Failure.Exception.IP.Module
Value: nt
Key : Failure.Exception.IP.Offset
Value: 0x25f092
Key : Failure.Hash
Value: {f8fb359d-e3f5-dbbb-8066-03431b5c9b83}
Key : Hypervisor.Enlightenments.Value
Value: 0
Key : Hypervisor.Enlightenments.ValueHex
Value: 0x0
Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 0
Key : Hypervisor.Flags.ApicEnlightened
Value: 0
Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 1
Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0
Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0
Key : Hypervisor.Flags.CpuManager
Value: 0
Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 0
Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 0
Key : Hypervisor.Flags.Epf
Value: 0
Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 0
Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1
Key : Hypervisor.Flags.MaxBankNumber
Value: 0
Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0
Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0
Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 0
Key : Hypervisor.Flags.Phase0InitDone
Value: 0
Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0
Key : Hypervisor.Flags.RootScheduler
Value: 0
Key : Hypervisor.Flags.SynicAvailable
Value: 0
Key : Hypervisor.Flags.UseQpcBias
Value: 0
Key : Hypervisor.Flags.Value
Value: 16908288
Key : Hypervisor.Flags.ValueHex
Value: 0x1020000
Key : Hypervisor.Flags.VpAssistPage
Value: 0
Key : Hypervisor.Flags.VsmAvailable
Value: 0
Key : Hypervisor.RootFlags.AccessStats
Value: 0
Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 0
Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 0
Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0
Key : Hypervisor.RootFlags.HostTimelineSync
Value: 0
Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0
Key : Hypervisor.RootFlags.IsHyperV
Value: 0
Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 0
Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 0
Key : Hypervisor.RootFlags.MceEnlightened
Value: 0
Key : Hypervisor.RootFlags.Nested
Value: 0
Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 0
Key : Hypervisor.RootFlags.Value
Value: 0
Key : Hypervisor.RootFlags.ValueHex
Value: 0x0
Key : SecureKernel.HalpHvciEnabled
Value: 0
Key : WER.OS.Branch
Value: ge_release
Key : WER.OS.Version
Value: 10.0.26100.1
BUGCHECK_CODE: 3b
BUGCHECK_P1: c0000005
BUGCHECK_P2: fffff804c285f092
BUGCHECK_P3: ffff83005cf3a8d0
BUGCHECK_P4: 0
FILE_IN_CAB: MEMORY.DMP
DUMP_FILE_ATTRIBUTES: 0x21000
FAULTING_THREAD:
ffffcc86f89f6080
CONTEXT: ffff83005cf3a8d0 --
(.cxr 0xffff83005cf3a8d0)
rax=ffff9e1d8f834378 rbx=ffffcc86d86c9cf0 rcx=0004ecb90010000c
rdx=0000000000000000 rsi=ffffcc86e137f158 rdi=ffffcc86d86c9cf0
rip=fffff804c285f092 rsp=ffffe083797fe500 rbp=ffffe083797fe640
r8=0000000000000000 r9=ffffe083797fe5b8 r10=0000000000000000
r11=0000000000000000 r12=fffff804c35cff40 r13=ffff83005cf40180
r14=0000000000000001 r15=ffffcc86d86c9d18
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050246
nt!KiComputeThreadQos+0x132:
fffff804`c285f092 0fb68104020000 movzx eax,byte ptr [rcx+204h] ds:002b:0004ecb9`00100210=??
Resetting default scope
BLACKBOXBSD: 1
(!blackboxbsd)
BLACKBOXNTFS: 1
(!blackboxntfs)
BLACKBOXPNP: 1
(!blackboxpnp)
BLACKBOXWINLOGON: 1
PROCESS_NAME: Last Epoch.exe
IP_IN_FREE_BLOCK: 0
STACK_TEXT:
ffffe083`797fe500 fffff804`c285fb6c : ffffe083`797fe640 00000000`00000000 fffff804`c3415500 00000000`00000000 : nt!KiComputeThreadQos+0x132
ffffe083`797fe540 fffff804`c2961991 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSearchForNewThreadsForRescheduleContext+0x5cc
ffffe083`797fe720 fffff804`c29608e6 : ffffe083`797fe849 00000000`00000000 ffffcc86`f1be2080 ffffcc86`f89f6b10 : nt!KiSearchForNewThread+0x261
ffffe083`797fe7e0 fffff804`c28e0171 : ffffcc86`f89f6080 ffff8300`5cf40180 ffffe083`797fe9c8 00000000`00000000 : nt!KiSwapThread+0x506
ffffe083`797fe8b0 fffff804`c28deff3 : ffffcc86`00000000 fffff804`00000000 00000000`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x271
ffffe083`797fe950 fffff804`c2e4abbf : ffffcc86`f60d3ee0 00000000`00000006 00000000`00000001 00000000`00000000 : nt!KeWaitForSingleObject+0x773
ffffe083`797fea40 fffff804`c2e4aaea : ffffcc86`f89f6080 00000000`ffffffff 00000000`00000000 00000013`fc664000 : nt!ObWaitForSingleObject+0xbf
ffffe083`797feaa0 fffff804`c2cb8658 : ffffcc86`f89f6080 00000013`fe1ff900 00000000`00000000 00000000`00000000 : nt!NtWaitForSingleObject+0x6a
ffffe083`797feae0 00007ffa`e9481ff4 : 00007ffa`e6a8d1df 00000000`00000001 000001c7`200025b0 000001cc`0441cd10 : nt!KiSystemServiceCopyEnd+0x28
00000013`fe1ff858 00007ffa`e6a8d1df : 00000000`00000001 000001c7`200025b0 000001cc`0441cd10 00007ffa`99f0b628 : ntdll!NtWaitForSingleObject+0x14
00000013`fe1ff860 00007ffa`9a0d04d2 : 00000000`00000000 000001c7`200025b0 00000000`00000000 00000000`000005c4 : KERNELBASE!WaitForSingleObjectEx+0xaf
00000013`fe1ff900 00000000`00000000 : 000001c7`200025b0 00000000`00000000 00000000`000005c4 00000000`00000000 : UnityPlayer!UnityMain+0x9db722
SYMBOL_NAME: nt!KiComputeThreadQos+132
MODULE_NAME:
nt
IMAGE_NAME: ntkrnlmp.exe
STACK_COMMAND:
.cxr 0xffff83005cf3a8d0 ; kb
BUCKET_ID_FUNC_OFFSET: 132
FAILURE_BUCKET_ID: AV_nt!KiComputeThreadQos
OS_VERSION: 10.0.26100.1
BUILDLAB_STR: ge_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {f8fb359d-e3f5-dbbb-8066-03431b5c9b83}
Followup: MachineOwner
---------