Random and frequent Blue Screen of Death (BSOD) errors - I need help figuring out what's causing them or how to fix it.
Random and frequent Blue Screen of Death (BSOD) errors - I need help figuring out what's causing them or how to fix it.
I am writing to ask for help because my computer keeps crashing randomly, making it hard to work on. After getting hacked by a scammer, everything got messed up. Since then, the crashes are happening more often than before. They happen at any time, like when watching videos, browsing forums, or just sitting idle on the screen. Sometimes I can go for hours without one crash, but sometimes I get several right after turning it off and starting over in minutes.
Here is what I tried:
I did a clean wipe of my OS and files, then reinstalled Windows 10 fresh from scratch using a USB drive instead of the normal settings menu. That worked well for the start-up display problems, but random crashes still happen today.
When I installed new drivers for my graphics card and motherboard, and even flashed the BIOS to the newest version, nothing fixed it. I also put new thermal paste on the CPU and replaced its fan, yet crashes are still there.
I checked with CMD several times using commands like sfc /scannow and DISM /Online /Cleanup-Image / ScanHealth. Those scans said everything is fine: no files corrupted and the repair finished successfully. I also ran a power stability test that showed millions of errors for both CPU and RAM cores, which makes me worried about my hardware.
I tried running a stress test called Prime95 for hours with no problems found. However, when I looked at the crash reports from Windows, it keeps saying different things each time: sometimes the kernel crashes due to apps like Discord, other times due to specific applications. Sometimes there are no errors listed in the report.
Before my hacking incident and even before my first clean wipe, I had some random crashes that were much less frequent than they are now. Ever since wiping everything down, the number of crashes has grown so big that it is hard for me to use this PC at all.
I just want you to know where things went wrong because I am very frustrated and need someone to help fix my computer right away. Thank you for your time reading this message.
OS: Windows 10 (64 bit) What version or type of OS are you using? Eventually I wiped my computer and reinstalled it, but the cleanup wasn't perfect even after saying no files should remain. This feels like a simple restart instead of a full hard reset or fresh install. If that's not what happened, did you make your own USB drive to install Windows, disconnect all other drives, turn off everything else while installing, and manually install drivers for every single thing with the newest versions in an elevated command? I checked my graphics card and motherboard drivers many times to be sure. I also flashed my BIOS with the latest stable version. Crashes keep happening. Just so you know, could you tell me what your BIOS version is on that board? You forgot to say what brand and model of power supply you used for this build. Storage: M.2 NVMe SSD 2TB Internal Solid State Drive, 3400MB/s Read speed, PCIe 3.0 X4 2280 slot, M.2 Hard Drive Make and model? I also had random crashes back before my hacking and reset, but they were rare. Since then, the crashes are getting much worse to the point where it's just impossible to use my PC at all. When you say "crash," do you mean Blue Screen of Death (BSOD)? Speaking of which, please send over those .dmp files so we can look at them together.
My SSD is from Sabrent (the Rocket model). I got it in 2017 or 2018. My power supply came back to me around the same time as well, a SeaSonic unit rated at 520W with an 80+ Bronze certification that was fully modular and meant for ATX PCs. It has been working hard ever since, my computer didn't get turned off often, and yes I mean a sudden crash where Windows showed an error instead of just freezing up normally.
My Windows version is 10.0.19045 Build 19045. Here are my download files from a folder I made and put in a zip file, it should be available here: https://www.dropbox.com/scl/fi/m0pi...ey...7kxs32193y&st=2je74um4&dl=0
My first fix was just using Windows's built-in reset feature to restart the computer and reinstall the operating system by downloading it again. Then, I set up a USB drive without any internet access. After unplugging all drives except the one being used for installation, I entered the BIOS setup, selected the USB option, and removed every partition from that drive so nothing was left behind. From there, I booted directly from the USB to install the system fresh. All drivers were installed with admin rights turned on. The BIOS card came from an MSI site as the latest stable version for my computer, which is AMI BIOS 7C02v3J.
When I check Event Viewer on my computer for the System logs, I see a lot of messages that say Secure Boot failed to update something with an error. It says Secure Boot isn't turned on for this machine. I tried turning it on from the BIOS before, but it won let me do it now. I don't know why exactly it said those things happened, but I might try again later. Other warnings usually mean trouble with DNS or Windows Security permissions, and there are also errors about System Guard running time. There are also some Kernel-power errors.
I'll just say, I don't boost the CPU speed or use a fancy memory mode (XMP) and didn't forget to tell you about that in my post.
I need help updating my PC and it keeps crashing into blue screens sometimes, even when I don't turn in "BSOD". This makes restarting the computer really annoying because I have to hit the physical power button instead of using normal restart options.