F5F Stay Refreshed Hardware Desktop Question “Video_dxgkrnl_fatal_error” occurs when using games on your Dell G3 laptop?

Question “Video_dxgkrnl_fatal_error” occurs when using games on your Dell G3 laptop?

Question “Video_dxgkrnl_fatal_error” occurs when using games on your Dell G3 laptop?

B
Brooke143
Member
61
06-06-2021, 10:18 AM
#1
Every time I play a game after about half an hour, the system crashes with a blue screen showing the error VIDEO DXGKRNL FATAL ERROR. When I restart the laptop, the discrete GPU disappears from the task manager and appears missing in the device manager. To resolve this, I have to restart again, then the Nvidia drivers should reappear, but the issue resurfaces after a few minutes of gameplay. This only happens when playing games.

I've tried several solutions:
- Reinstalling the graphics driver from NVIDIA.
- Removing the graphics driver using DDU in safe mode and reinstalling the latest version.
- Running sfc and dism.
None of these worked.

My laptop is out of warranty, so I shouldn't recommend taking it to the Dell service center. They might suggest replacing the motherboard, which would be like buying a new laptop. My machine is a Dell G3 15 3500 with:
Specs -
i7-10750H
RTX 2060 6gb
16Gb ram
256Gb SSD
Windows 11 home
B
Brooke143
06-06-2021, 10:18 AM #1

Every time I play a game after about half an hour, the system crashes with a blue screen showing the error VIDEO DXGKRNL FATAL ERROR. When I restart the laptop, the discrete GPU disappears from the task manager and appears missing in the device manager. To resolve this, I have to restart again, then the Nvidia drivers should reappear, but the issue resurfaces after a few minutes of gameplay. This only happens when playing games.

I've tried several solutions:
- Reinstalling the graphics driver from NVIDIA.
- Removing the graphics driver using DDU in safe mode and reinstalling the latest version.
- Running sfc and dism.
None of these worked.

My laptop is out of warranty, so I shouldn't recommend taking it to the Dell service center. They might suggest replacing the motherboard, which would be like buying a new laptop. My machine is a Dell G3 15 3500 with:
Specs -
i7-10750H
RTX 2060 6gb
16Gb ram
256Gb SSD
Windows 11 home

C
ChloeET
Senior Member
736
06-11-2021, 02:23 AM
#2
Consider using MSI Afterburner to lower the GPU power from full to 95%. This resolves an issue I faced while rendering videos on an RTX 3060, cutting power usage from 170W to 160W in my setup. Your laptop's GPU might be overheating as a result.
C
ChloeET
06-11-2021, 02:23 AM #2

Consider using MSI Afterburner to lower the GPU power from full to 95%. This resolves an issue I faced while rendering videos on an RTX 3060, cutting power usage from 170W to 160W in my setup. Your laptop's GPU might be overheating as a result.