Question "Unexpected Shutdown" lasting several days as reported by Bugcheck
Question "Unexpected Shutdown" lasting several days as reported by Bugcheck
Laptop model details:
Lenovo Yoga 7i (Type 82BH)
RAM: 12GB
Processor: 11th gen Intel i5-1135G7
Operating System: Windows 11 pro
Device connection information:
Connected via USB-C power linked to a monitor screen.
The cable occasionally behaves unpredictably.
It powers the device and also displays output on the screen.
Recently, I reinstalled Windows and underwent warranty service; they only replaced the OS but addressed a network problem.
Another peculiar occurrence is that my Alt and Windows keys appear swapped.
On the external keyboard, the computer has experienced shutdowns twice yesterday, with another happening today.
A Reliability History was saved inline, and an Event Viewer log for the past two minutes was copied to a Pastebin in plain text.
Is the minidump safe for sharing?
Additional notes:
4 files available at the provided links.
Report IDs and timestamps are included.
Use the built-in Windows troubleshooters to identify and resolve issues.
Corrupted files: execute "dism" and "sfc /scannow".
Note:
https://www.windowscentral.com/how-use-d...s-10-image
https://www.lifewire.com/how-to-use-sfc-...es-2626161
checked for troubleshooting steps related to Windows updates
noted issues with the update process but didn’t find exact details
used other tools like DISM and checkhealth, everything worked
scanhealth indicated the component store is fixable
restored system after a delay, completed without errors
sfc found corrupt files and fixed them successfully
hope this resolves the problem soon
still occurring
reliability logs and event viewer
7:58pm
The earlier shutdown at 7:53:40 PM on 12/22/2023 was not anticipated.
event viewer
The system restarted after a failure, which may indicate it halted unexpectedly, crashed, or lost power.
date&time: 7:58pm
source: kernel-power
Keep observing Reliability History/Monitor and Event Viewer.
Goal is to gather more detailed data and error codes.
Reliability History might reveal recurring event sequences that caused the issue to repeat. Examine the timeline as far back as possible.
Check Update History for any unsuccessful or problematic updates that came before the crashes appeared.
No issues detected with sharing the mini-dump.
Some participants here are familiar with interpreting the data and spotting possible causes.
Report
- mainly for me
File: 121823-17515-01.dmp (Dec 19 2023 - 11:33:17)
BugCheck: [DRIVER_POWER_STATE_FAILURE (9F)]
Likely cause: pci.sys (Process: System)
Duration: 0 Day(s), 22 Hour(s), 00 Min(s), 53 Sec(s)
File: 121723-25890-01.dmp (Dec 18 2023 - 11:59:48)
BugCheck: [DRIVER_POWER_STATE_FAILURE (9F)]
Likely cause: pci.sys (Process: System)
Duration: 0 Day(s), 12 Hour(s), 45 Min(s), 37 Sec(s)
File: 121723-17625-01.dmp (Dec 18 2023 - 13:32:07)
BugCheck: [DRIVER_POWER_STATE_FAILURE (9F)]
Likely cause: pci.sys (Process: System)
Duration: 0 Day(s), 1 Hour(s), 32 Min(s), 01 Sec(s)
File: 121323-17484-01.dmp (Dec 14 2023 - 09:51:49)
BugCheck: [DRIVER_POWER_STATE_FAILURE (9F)]
Likely cause: pci.sys (Process: System)
Duration: 0 Day(s), 0 Hour(s), 38 Min(s), 48 Sec(s)
Comment: Two or more RAM types are installed. << Normal for laptops, or did you install one?
pci.sys is included in Windows... Updating chipset drivers could assist
Have you performed an automatic update?
https://pcsupport.lenovo.com/us/en/...oo.../downloads
updates on this
the problem still happening
Lenovo Service Bridge for drivers updates won't load
i'm manually updating any drivers that seem new
there's a BIOS update
maybe an intel graphics also
i'll edit this post soon
do i need to update some RAM thing? it's stock unless it was Open Box or i think it's just stock.
i can get some more Event Viewer and Reliability History reports and whatever else
i gotta reboot
updated all the Windows 11 chipset stuff from Lenovo website
here's the export from Event Viewer
of Windows Logs > System
https://mega.nz/file/u41TzBgQ#gwAFQtNpud...EV3KvIWCRk
is that ok to post?
what else was i supposed to export?
found it
crashdumps
https://mega.nz/folder/D0UBkDBY#1DOW22yKsw9RPgz3w0H8Pg
Things deteriorated further after the failed Windows update on May 10. Yet the failure might have stemmed from another issue that also didn’t work.
Examine all critical application failures before May 10 carefully. Review the associated apps and error codes—consult the technical documentation.
Repeat this process for every critical failure that occurred starting May 10 and after.
Once you identify the problematic ones, turn off all unnecessary applications gradually. If shutdowns cease, reintroduce each app individually, giving space between each addition.
When shutdowns resume, the affected application is likely the culprit.
Whatsapp or similar apps were mentioned, along with web browsers referenced in the Reliability History. I used Autoruns to suppress certain startup items and found some software unresponsive. Perhaps a uninstall after backing up would help. I was checking the Event Viewer and noticed a driver issue on \Device\Harddisk1\DR1. A miniport for Microsoft Wi-Fi Direct Virtual Adapter #2 failed during power transition. Installation issues were reported with Windows, including error 0x80073D02 related to an update. It might be worth updating the Wi-Fi drivers now.