Question Strange actions with Chrome and Thunderbird, along with other problems?
Question Strange actions with Chrome and Thunderbird, along with other problems?
My desktop PC began acting oddly a few days ago.
Chrome stopped loading any pages, Thunderbird couldn't download emails, my Steam account failed to connect to the server, and I couldn't join Discord.
I can still use Edge to browse websites.
I was able to play Elite Dangerous Odyssey without issues.
I've tried various solutions before:
uninstalling and reinstalling Chrome and Thunderbird,
resetting DNS settings,
using the admin prompt with recommended DNS commands,
running Malwarebytes in safe mode,
quarantining any threats,
installing all latest drivers,
testing both Ethernet and Wi-Fi connections.
My Windows 11 laptop works fine on the same router and Wi-Fi.
It's really frustrating.
Check the Reliabiity History/Monitor and Event Viewer for any error codes, warnings, or events around the time of the issues. Review the Update History for any problems or failed updates. Examine the admin commands executed and their outcomes. Malwarebytes identified any threats and isolated them; be aware that some results may appear as false positives.
I'll attempt to proceed, unsure if it will be helpful.
OS Name: Microsoft Windows 11 Pro
Version: 10.0.22631, Build 22631
Other OS Info: Not available
OS Manufacturer: Microsoft Corporation
System Name: B550 AORUS ELITE AX V2
System Type: x64-based PC
System SKU: Default string
Processor: AMD Ryzen 5 3600, 6-core, 3600 MHz, 12 logical processors
BIOS Version/Date: American Megatrends International, LLC. F13, 08/07/2021
SMBIOS Version: 3.3
Embedded Controller Version: 255.255
BIOS Mode: UEFI
BaseBoard Manufacturer: Gigabyte Technology Co., Ltd.
BaseBoard Product: B550 AORUS ELITE AX V2
BaseBoard Version: x.x
Platform Role: Desktop
Secure Boot State: Off
PCR7 ConfigurationBinding Not Possible
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: HarddiskVolume13
Locale: United States
Hardware Abstraction Layer Version: 10.0.22621.2506
User Name: STEVEPC\steve
Time Zone: GMT, Daylight Time
Installed Physical Memory (RAM): 16.0 GB
Total Physical Memory: 15.9 GB
Available Physical Memory: 11.5 GB
Total Virtual Memory: 26.9 GB
Available Virtual Memory: 22.5 GB
Page File Space: 11.0 GB
Page File Path: C:\pagefile.sys
Kernel DMA Protection: Off
Virtualization-based security: Not enabled
Windows Defender Application Control policy: Enforced
Windows Defender Application Control user mode: Disabled
Device Encryption Support: Failed due to TPM unavailability, PCR7 incompatibility, hardware test interface issues, modern standby not supported, unsupported DMA bus/device, TPM unavailable
Hyper-V - VM Monitor Mode Extensions: Yes
Hyper-V - Second Level Address Translation Extensions: Yes
Hyper-V - Virtualization Enabled in Firmware: No
Hyper-V - Data Execution Protection: Yes
Reliability History/Monitor and Event Viewer: Loads are unclear, text interpretation difficult.
Update History: All successful
Admin Commands Run: ipconfig /release, ipconfig /all, ipconfig /flushdns, ipconfig /renew, netsh int ip set dns, netsh winsock reset, exit
Malwarebytes Find & Quarantine Results: No threats detected; many entries labeled "pup optional outbyte"
The initial section you shared from "System Information" appears accurate.
PSU XSF-650W-3XS was brand new at the time of purchase, now approximately ten years old.
OS Drive, Crucial P3 2TB M.2 PCIe Gen3 NVMe, 347GB utilized
Data Drive Crucial P3 2TB M.2 PCIe Gen3 NVMe, 649GB utilized
Photos and Videos WDC WD10EZRX 1TB, 357GB utilized
Report 1
Report 2
Changing errors and rising numbers indicate a failing or outdated PSU. I believe the existing 10-year-old unit is nearing its end of life. Do you have another PSU available for testing? Please use only the cables provided with the test unit. Can you retrieve and share the Reliability History or Monitor timeline? A visual chart would be helpful. Before proceeding, ensure all critical data is safely backed up in at least two separate locations, not just on the current host drive. Also confirm the backups can be recovered and read.
Could it really be the PSU that's the issue?
The system runs smoothly with games and other tasks, yet a network problem seems unlikely.
Since the PSU is more than a decade old, I plan to replace it soon, but for now this is the situation.
Timeline 1
Timeline 2
I already have two additional hard drives—8TB and 1TB—that I back up my main drives regularly.
OK then,
I attempted to run Malewarebytes once more in Safe Mode, but no malware was detected. After restarting Windows 11 and testing my Thunderbird client, a new error code pr_connect_reset_error appeared. Looking it up, it seems related to the antivirus causing issues, so even with protection paused, nothing resolved. I completely uninstalled it, and everything functioned afterward. Therefore, I’ve chosen to switch from Kaspersky to Bitdefender.