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Question Random Freezes and DXGI errors?

Question Random Freezes and DXGI errors?

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evogeli
Member
249
10-14-2020, 12:56 PM
#1
Occasional freezes happen while playing Genshin Impact, this has never occurred before. The screen freezes completely but the background music continues to play. Later, I encountered dxgi errors while playing Apex Legends. I checked and fixed the games, reinstalled them, adjusted the registry, but nothing resolved the issue.
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evogeli
10-14-2020, 12:56 PM #1

Occasional freezes happen while playing Genshin Impact, this has never occurred before. The screen freezes completely but the background music continues to play. Later, I encountered dxgi errors while playing Apex Legends. I checked and fixed the games, reinstalled them, adjusted the registry, but nothing resolved the issue.

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EmmaRosie629
Senior Member
459
10-14-2020, 09:35 PM
#2
Welcome to the forums, newcomer!
We're going to need a little more information about the system you're working with. Please list them like so:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS: version(not edition) of OS if you're on Windows 10
If the PSU in your build is recycled, please mention the age of the unit. If it's brand new, mentioning the make and model of the unit will suffice.
E
EmmaRosie629
10-14-2020, 09:35 PM #2

Welcome to the forums, newcomer!
We're going to need a little more information about the system you're working with. Please list them like so:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS: version(not edition) of OS if you're on Windows 10
If the PSU in your build is recycled, please mention the age of the unit. If it's brand new, mentioning the make and model of the unit will suffice.

S
Super_Janemba
Member
162
10-15-2020, 10:54 AM
#3
Hello! Here are the details you provided:
Lenovo Legion 5
i5 10300h processor
LENOVO model LNVNB161216
16gb of RAM
512 SSD storage
Nvidia GeForce RTX 2060 graphics card
Windows 10 version 21H1
S
Super_Janemba
10-15-2020, 10:54 AM #3

Hello! Here are the details you provided:
Lenovo Legion 5
i5 10300h processor
LENOVO model LNVNB161216
16gb of RAM
512 SSD storage
Nvidia GeForce RTX 2060 graphics card
Windows 10 version 21H1