F5F Stay Refreshed Software Operating Systems Question Random crashes, need assistance with minidump

Question Random crashes, need assistance with minidump

Question Random crashes, need assistance with minidump

S
spyro444
Junior Member
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6
05-19-2021, 09:30 PM
#1
My 2-week-old HP Victus has restarted unexpectedly twice within the last 20 minutes. Could you help clarify what might be causing this? Here is the mini dump and error log.
The file 112923-12546-01.dmp is ready for download (1.66 MB). You can access it via TransferNow at www.transfernow.net.
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 11/29/2023 10:08:04 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords: User: SYSTEM, Computer: Victus-Fnorx, Description: The computer restarted due to a bugcheck.
The bugcheck involved address 0x0000000a and a dump was created at C:\Windows\Minidump\112923-12546-01.dmp. Report ID: d1c77045-1998-4b7b-a486-d8e71bd0e8c8.
Event XML details are included.
Keywords: 0x8000000000000000
Event information was recorded on 2023-11-29 at 19:08:04.
Computer: Victus-Fnorx
Security UserID: S-1-5-18
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S
spyro444
05-19-2021, 09:30 PM #1

My 2-week-old HP Victus has restarted unexpectedly twice within the last 20 minutes. Could you help clarify what might be causing this? Here is the mini dump and error log.
The file 112923-12546-01.dmp is ready for download (1.66 MB). You can access it via TransferNow at www.transfernow.net.
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 11/29/2023 10:08:04 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords: User: SYSTEM, Computer: Victus-Fnorx, Description: The computer restarted due to a bugcheck.
The bugcheck involved address 0x0000000a and a dump was created at C:\Windows\Minidump\112923-12546-01.dmp. Report ID: d1c77045-1998-4b7b-a486-d8e71bd0e8c8.
Event XML details are included.
Keywords: 0x8000000000000000
Event information was recorded on 2023-11-29 at 19:08:04.
Computer: Victus-Fnorx
Security UserID: S-1-5-18

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T
TryHardMikel
Member
Find
172
05-20-2021, 03:22 PM
#2
The problem appears to be connected to the EA Anti-cheat software on your device. You might want to reinstall EA and ensure all drivers are updated via the support page for your computer. If restarts continue despite these steps, Windows Defender or another antivirus could be interfering.
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T
TryHardMikel
05-20-2021, 03:22 PM #2

The problem appears to be connected to the EA Anti-cheat software on your device. You might want to reinstall EA and ensure all drivers are updated via the support page for your computer. If restarts continue despite these steps, Windows Defender or another antivirus could be interfering.

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