Question Random crash on startup or when powering off the computer
Question Random crash on startup or when powering off the computer
I own a GTX 1070, an EVGA 650W G3 power supply, 2x8 GB Corsair 3200 MHz RAM, an ASRock B450M Steel Legend motherboard, a Ryzen 5 3600 processor. No overclocking, default settings are used, and all components are up to date with Windows and drivers. There are no errors during memtest86. Occasionally, after pressing the Windows button to shut down, the system randomly crashes and displays a BSOD. This happens after playing Gears 5 and Crysis Warhead, which is quite unusual. I recently upgraded to a Ryzen 7 5700X3D with two 16 GB Kingston Fury Beast 3200 MHz RAM modules. For a month it worked fine, but the BSOD started almost every day. I’m unsure what’s causing the problem and can’t afford to replace parts right now. All systems are up to date, running Windows 11, with both Home and Pro editions installed. The Minidump file is available here: https://drive.google.com/file/d/167ot9fB...sp=sharing
Why do you possess two operating systems? 🤔 win32kbase.sys points to system (OS) damage. Possible solutions; 1. Launch Start. 2. Look for Command Prompt (or cmd.exe), right-click the top or correct option, and choose the Run as administrator option. 3. Enter the following command to initiate a system repair and press Enter: SFC /scannow 4. Should the scan detect corrupt files and fix them, repeat the same command once more, just in case: (if no issues were identified, proceed to step #5) SFC /scannow 5. After no errors appear with SFC /scannow, input this command for a brief verification and press Enter: DISM /Online /Cleanup-Image /CheckHealth 6. When the system image is found to be compromised, enter another command for a deeper scan and press Enter: DISM /Online /Cleanup-Image /ScanHealth 7. If problems persist with the system image, type a different command to address the issue and press Enter: DISM /Online /Cleanup-Image /RestoreHealth 8. After completing the repair of the system image, enter another command and press Enter: SFC /scannow 9. Finally, after all steps finish, simply press Enter to close the terminal window. Note: SFC /scannow, DISM /ScanHealth and DISM /RestoreHealth might require a significant duration. Do not close the terminal window or do not reboot the system during these processes, even if they appear to stall. If this approach fails; * Change the OS drive format. * Install a fresh, clean Windows installation. Guide: https://forums.
I first tried the pro version but it caused an error. Then I attempted to install the home version both cleanly, without doing them at the same time. The person who posted said they had tried this before and it didn’t work. They mentioned they’re not new to this and have seen other suggestions in similar posts. They are concerned about possible corruption or damage to Windows 11 after a clean installation, but they take care of it and install drivers one by one, restarting after each.
What specific error occurred?
It seems you didn’t mention the troubleshooting actions you took before the problems appeared.
The OS might have become corrupted at any time. Either the system itself failed or something caused the BSoDs to reappear.
When did you notice the issues starting?
The win32kbase.sys file also points to a driver conflict.
Certain games use third-party anti-cheating tools that can clash with the system, and some Steam titles require additional launch software, which may lead to conflicts (for example, Watch Dogs or It Takes Two). Even after uninstalling the game, the third-party software often remains.
File: 020925-6171-01.dmp (Feb 10 2025 - 07:27:58)
BugCheck: [
BugCheck C01E0103, {0, 0, 0, 0} (C01E0103)
]
Probably caused by: win32kbase.sys (Process:
explorer.exe
)
Uptime: 0 Day(s), 1 Hour(s), 01 Min(s), and 29 Sec(s)
That is a new BSOD only showing since 24H2
https://answers.microsoft.com/en-us...do...55dd621fe6
Before you begin swapping components, visit your nearby repair shop to purchase a front panel power switch. If they don’t have new ones, inquire whether they can use an older, broken system to test it. I encountered a PITA random shutdown issue on my PC. After replacing all cables and nearly every part—including the memory, CPU, and motherboard—it turned out to be just a three-dollar front power switch. Since your PSU is in good condition, this makes the switch even more questionable at this stage.
However, this case is also brand new. I purchased it in August 2024 and experienced no problems until recently. The cables are in good condition. Additionally, there aren't many nearby repair shops, so if I had one, I would have chosen them over others.
Did you check the quote in my post? It mentions disabling a part of Windows, which seems to be the main issue. Its graphics are related, but not connected to the power switch on the case. I haven't heard of a BSOD caused by a physical case switch before... I've been doing this for a while.
The previous message was intended for the other person who responded... I reviewed the other post, but it didn't assist me.