Question Random blue screen at least once daily, dmp files at the bottom of my post
Question Random blue screen at least once daily, dmp files at the bottom of my post
System information
Provider: Microsoft-Windows-Kernel-Power
Event ID: 41
Version: 9
Task: 63
Opcode: 0
Keywords: 0x8000400000000002
Time and event details were recorded on 2024-11-09 at 17:55:08.3147107 UTC
Record ID: 108018
Correlation: Execution
Process ID: 4
Thread ID: 8
Device: Computer DESKTOP-P686VOI
Security details: User ID S-1-5-18
Bugcheck codes:
- BugcheckCode 59
- Parameter 1: 0xc0000005
- Parameter 2: 0xfffff80248aad398
- Parameter 3: 0xffffac049c096870
- Parameter 4: 0x0
Sleep time in progress: 0
Power button timestamp: 0
Boot application status: 0
Checkpoint: 16
Standby connected: false
System sleep transitions to on: 1
Lid reliability: false
Input suppression state: 0
Power button suppression state: 0
Lid state: 3
Specifications:
- Motherboard: MSI H510M-A PRO (MS-7D22)
- GPU: GIGABYTE RTX 3050
- CPU: i5-10400F
- RAM: 16 GB DDR4
- SSD: Samsung SSD 980 1TB
- SSD2: CT1000BX500SSD1 (Crucial BX500 1TB)
- Power supply: XP600R7 600W
- Operating system: Windows 11
Performance during gameplay: CPU temps ranged 50-60°C, GPU temps 60-70°C.
It appears I encounter this blue screen mainly while playing Valorant; I don’t play resource-heavy games often, so it’s unclear if it’s specific to Valorant. I also experienced a random blue screen while watching YouTube yesterday.
I’m hoping this is just a temporary issue and would appreciate advice from more experienced users. Any help would be greatly appreciated.
DMP files:
https://gofile.io/d/CfYVnm
Note: After the BSOD, the PC restarts automatically and everything appears normal.
BIOS Version 3.B0
https://www.msi.com/Motherboard/H510M-A-PRO/support
Flash to 7D22v3D, then reset CMOS and check if it resolves the problem.
Consider a full reinstallation as it may resolve the issue.
You might attempt uninstalling the game and reinstalling it manually with administrative privileges, such as right-clicking the installer and selecting "Run as Administrator."
Note that this issue is common; searching on Reddit or the web reveals many reports of BSoD caused by Valorant and similar anti-cheat software. It could also stem from a hardware problem, but testing with other games may help confirm the cause.
MOTHERBOARD - MSI H510M-A PRO
What BIOS version are you using for your motherboard?
PSU - XP600R7 600W
This device is quite old; honestly, that PSU isn't a dependable build.
dmp files at the bottom of my post
I only see one .dmp file available for download. Is there more to it?
Using WinDBG, I see this;
vgk.sys
Can you remove the anti-cheat for Valorant?
BIOS version -
BIOS Version/Date: American Megatrends International, LLC. 3.B0, 2022-10-21
My PSU is about four years old.
I included the newer DMP files in the download link but missed the older ones.
I was wondering if the problem might be related to a software issue. Could the cause of the BSOD be connected to the Valorant anti-cheat? I might try reinstalling it completely, which could potentially fix the issue.
BIOS Version 3.B0
https://www.msi.com/Motherboard/H510M-A-PRO/support
Flash to 7D22v3D, then reset CMOS and check if it resolves the problem.
Consider a full reinstallation as it may resolve the issue.
You might attempt uninstalling the game and reinstalling it manually with administrative privileges, such as right-clicking the installer and selecting "Run as Administrator."
Note that this issue is common; searching on Reddit or the web reveals many reports of BSoD caused by Valorant and similar anti-cheat software. It could also stem from a hardware problem, but testing with other games may help confirm the cause.
Thank you for the response. I've also checked my surroundings and it appears to be a Valorant match. I'll try some other resource-heavy games to see if it's also related, thanks again!
The issue is related to a Valorant problem where every dump fails on vgk.sys, a Valorant driver... It's a common occurrence, as anti-cheat systems often trigger BSODs. You should reach out to Riot Games Valorant support to check for assistance. There’s nothing you can fix on your own except stop playing games that require it.
Thank you for the response, I've filed a ticket with the Riot team so they can investigate, as the issue occurred again today.