Question Persistent black screen crashes during certain conditions
Question Persistent black screen crashes during certain conditions
Hello everyone,
I’ve just begun playing Star Wars Battlefront 2 and my graphics card frequently crashes after every game. I see a black screen and no signals on the monitor. After restarting, the AMD Adrenaline software disappears when I right-click the desktop, and I’m forced to uninstall drivers using DDU or AMD cleanup before reinstalling them again.
In Event Viewer, the error reads:
At the time of the crash:
the driver driver\wudfrd failed to load for the device hid\vid_0951&pid_16a4&mi_03&col02\8&2dfa5f00&0&0001.
I’ve tried downgrading to older AMD drivers, disabling Windows updates, and lowering my GPU voltage, but nothing works.
My system details are:
Ryzen 5 5600x
Saphire Nitro+ RX 5700 XT
16GB RAM at 3200MHz
B450 Mortar Max
Thermaltake Smart RGB 600W power supply
The system is about five years old, and all components were new when purchased. I’ve experienced this issue with other games occasionally under certain conditions—for instance, in RDR2 near Valentine’s Day or during Kingdom Come Deliverance at the start of the game.
Any suggestions would be greatly appreciated.
When you reinstall GPU drivers, do you complete the full setup including Radeon software or just the drivers? I noticed someone else with identical problems installed only the driver version, which resolved their issue.
Source: https://www.reddit.com/r/radeon/comments...sometimes/
When a fresh, high-quality Tier A PSU is available and still not functioning, it's time to examine the GPU as well. The process might involve software-related steps. Here are some actions you can consider:
1. Open Start.
2. Look for Command Prompt (or cmd.exe), right-click the correct option, and choose Run as administrator.
3. Enter the following command to initiate a system repair and press Enter:
SFC /scannow
4. If the scan detected and fixed corrupt files, repeat the same command once more:
(skip this step if no errors appear)
SFC /scannow
5. After the scan completes without issues, run this command for a quick verification:
DISM /Online /Cleanup-Image /CheckHealth
6. If corruption is found, proceed with another command to perform a deeper scan and press Enter:
DISM /Online /Cleanup-Image /ScanHealth
7. When the system image issues are resolved, enter this command to address them:
DISM /Online /Cleanup-Image /RestoreHealth
8. After completing the repair, type the final command and press Enter:
SFC /scannow
9. Once everything finishes, simply press Enter to close the terminal window.
Please note that SFC /scannow, DISM /ScanHealth, and DISM /RestoreHealth can take a considerable amount of time. Do not close the terminal or reboot the system during these scans, even if they appear to stall.
Since the game crashes, testing in Safe Mode isn't possible because no GPU drivers are loaded. However, you might try running your GPU in a different environment and observe if it still fails. For example, using Unigine Superposition.
Link: https://benchmark.unigine.com/superposition
Using the 1080p Extreme preset is a rigorous test. If the benchmark doesn't crash after this, you can compare your GPU's performance with others online to assess its functionality.
Another approach is to use a known reliable GPU or run it in another system and check for crashes there. This helps narrow down the problem.
From a software perspective, the simplest and quickest solution is a clean Windows installation, preferably after formatting the OS drive first. This can resolve software-related issues such as bloatware or malware (except firmware rootkits). However, if this doesn't improve the situation, the problem likely lies with the hardware—most probably the GPU itself.