Question PC restarts after brief gaming sessions on various titles?
Question PC restarts after brief gaming sessions on various titles?
PC reboots after a few minutes of gaming on several different games.
Message says "The computer has rebooted from a bugcheck" ?
Hello. I've recently started having a problem where my PC consistently reboots when playing most games, especially demanding games that used to run just fine. Sometimes it's a bluescreen, but most of the time my PC just freezes, the screen goes black, the audio gets stuck, then my PC reboots. I can't play games for more than 20 minutes without this happening. I checked the event viewer and saw this error: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x0000000080000003, 0xfffff8072b51db63, 0xffffec866e09d9b0, 0x0000000000000000).
I used DDU to reinstall my Nvidia graphics drivers and I've even updated my BIOS but that didn't work. I also ran sfc /scannow now and DISM in the command prompt and they did find and repair corrupted files but the problem persisted. Finally I did a memtest but it came up clear saying there were no errors or corrupt files. I also never overclocked my PC. I literally have no idea what could be causing this. My PC was fine for 5 years until this started happening. I don't want to resort to reinstalling windows because that would suck and I'm praying to god its not a hardware issue because I cannot afford to replace anything in my PC right now.
I used Windbg to analyze the minidump file but didn't understand anything from it. Here is a Mediafire link containing the minidump file and the analysis I got from Windbg copied and pasted on a text file:
https://www.mediafire.com/folder/gf4n7xiyxgail/Minidump
Can someone help me pinpoint the issue? I would appreciate any help. Thanks!
Welcome to the forums, newcomer!
My PC has been working well for five years until this began to occur.
When sharing a troubleshooting thread, it's important to provide your complete system details. Please list the specifications as follows:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Include the age of the PSU along with its make and model. Also, mention the BIOS version for your motherboard at this time.
I prefer not to reinstall Windows because it would be a hassle, and I hope it's not a hardware problem since I can't afford replacements right now.
You may want to realize that reinstalling the OS won't cost anything except time. Regarding parts, try to identify the cause first before spending money. Also, you could ask friends or neighbors for help in finding the issue.
starwarsbattlefrontii.exe
^ is what's causing the problem, or that's what I'm interpreting from WinDBG. Where did you get the installer for the game? Have you tried running other games on your system? If yes, which ones and what were their results?
Hello and thank you for your friendly greeting! I had no other choice but to seek assistance here. Apologies if I didn't provide my specifications earlier.
Here are the details of my system:
CPU: Intel Core i9 9900k
Cooler: Cougar HELOR RGB 240MM liquid
Motherboard: MEG z390 ACE
Memory: 2 HyperX Fury RGB 16GB DDR4 3200 (totaling 32GB)
Storage:
- SSD (C: drive): Crucial MX 500GB M.2
- HDD: WDC WD2003FZEX-00SRLA0
- SSD (third drive): Samsung 990 PRO 2TB PCIe 4.0
GPU: Nvidia RTX 2080 Super (8GB)
Power Supply: Cooler Master MWE 650W 80 Plus
Case: Corsair Spec Omega RGB White and black
Operating System: Windows 10
Display: AORUS CV27Q-27 Inch monitor
Regarding the PSU, I’m unsure how to assess its age—it’s likely more than five years old. I purchased this setup in 2020 using components I selected myself.
Please note that reinstalling the OS won’t cost anything except time. When it comes to parts, it’s wise to identify the problem first before spending money. You might also consider asking friends or neighbors for help, as they may have similar setups.
I’m certain reinstalling won’t be expensive, but I’d rather avoid the trouble of losing my data on C: and having to reinstall numerous programs or losing images and videos. Unfortunately, I don’t know anyone nearby who can lend me parts. People from my area mostly own laptops rather than gaming PCs or desktops.
starwarsbattlefrontii.exe
Examine the event viewer in Windows logs, applications for any red indicators
There were some but I don't believe they connect to my problem. I already noticed red error symbols in the system log within the event viewer, which appeared immediately after my computer restarted.
The June 4th dump represents a WHEA_UNCORRECTABLE_ERROR, typically indicating a hardware issue. From this information, it's difficult to determine which hardware component failed, but the problem occurred right after the kernel was invoked—specifically, a machine check abort (nt!KiMcheckAbort) appears immediately when the kernel takes control. The most likely reason is faulty RAM, given you have two 16GB modules; removing one for a short period (as per the manual) can help identify the faulty stick. After a few days or when another system crash occurs, swap the modules and test with one at a time. This process will make it clear if the problem lies with one of the sticks and allow normal operation during the swap. There are other potential causes, but we should start by examining the RAM.
download microsoft autoruns64.exe and turn off these drivers: (reboot and retest)
C:\Program Files (x86)\MSI Afterburner\RTCore64.sys Thu Jun 18 04:55:42 2020
C:\Program Files (x86)\MSI\MSI Center\Mystic Light\Lib\NTIOLib_X64.sys Sun Jul 9 19:13:57 2017
C:\Program Files (x86)\MSI\MSI Center\Lib\NTIOLib_X64.sys Sun Jul 9 18:54:30 2017
C:\Program Files (x86)\MSI\MSI Center\Lib\SYS\NTIOLib_X64.sys Wed Apr 27 00:47:43 2022
for the ntiolib_x64.sys it is being loaded from various directories and versions. You might remove all of them and reinstall just the latest one. I think the version from 2022 is causing overclocking that the 2017 version is fixing, which creates two conflicting overclocks and leads to CPU faults.