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Question PC Hard Crashes - Photos Attached

Question PC Hard Crashes - Photos Attached

D
DrMaD17
Member
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159
01-28-2016, 10:40 AM
#1
Hello everyone, this is my first time posting, so please let me know if I need to add any extra details.
The PC tends to randomly shut down unexpectedly (I'm not sure if that's the correct technical description). The display freezes and no further inputs are accepted.
Recently, while playing arc raiders, the visuals stopped working, followed by a delay before the audio also froze. However, when I was in a Discord chat, the audio kept going and I could still talk to others.
I've tried adjusting my XMP profile in BIOS, updating drivers, lowering memory frequency from 3200mhz to 2400mhz in BIOS, disconnecting the second monitor, and even resetting the PC (Windows reset), among other things that might be causing this issue.
At the time of the crash, I had several diagnostic tools open on my second screen to capture a snapshot of the hardware before it failed. From what I understand, there don't seem to be any temperature problems, but I'm not very technical and can't dig deeper.
I attempted to add an image, but it didn't work. I'll include a public Google Drive link with the image below.
https://drive.google.com/file/d/1rX_2ivq...p=drivesdk
Looking forward to hearing your feedback from the community!
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Reply
D
DrMaD17
01-28-2016, 10:40 AM #1

Hello everyone, this is my first time posting, so please let me know if I need to add any extra details.
The PC tends to randomly shut down unexpectedly (I'm not sure if that's the correct technical description). The display freezes and no further inputs are accepted.
Recently, while playing arc raiders, the visuals stopped working, followed by a delay before the audio also froze. However, when I was in a Discord chat, the audio kept going and I could still talk to others.
I've tried adjusting my XMP profile in BIOS, updating drivers, lowering memory frequency from 3200mhz to 2400mhz in BIOS, disconnecting the second monitor, and even resetting the PC (Windows reset), among other things that might be causing this issue.
At the time of the crash, I had several diagnostic tools open on my second screen to capture a snapshot of the hardware before it failed. From what I understand, there don't seem to be any temperature problems, but I'm not very technical and can't dig deeper.
I attempted to add an image, but it didn't work. I'll include a public Google Drive link with the image below.
https://drive.google.com/file/d/1rX_2ivq...p=drivesdk
Looking forward to hearing your feedback from the community!

Reply
Reply
M
mathd001
Member
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56
02-08-2016, 10:43 AM
#2
Welcome to the forums, newcomer! Here are your system details in the requested format:
CPU: [CPU information]
CPU cooler: [Cooler model]
Motherboard: [Model name]
Ram: [RAM type and amount]
SSD/HDD: [Storage type and capacity]
GPU: [GPU model]
PSU: [Power supply details]
Chassis: [Case type]
OS: [Operating system version]
Monitor: [Display information]
PSU age: [Age in years]
BIOS version: [Current BIOS version]
Resetting PC (Windows reset): [Status]
Disconnecting all drives and performing a clean install while offline would have been better. You'd need to recreate the bootable USB installer to avoid a corrupt setup.
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M
mathd001
02-08-2016, 10:43 AM #2

Welcome to the forums, newcomer! Here are your system details in the requested format:
CPU: [CPU information]
CPU cooler: [Cooler model]
Motherboard: [Model name]
Ram: [RAM type and amount]
SSD/HDD: [Storage type and capacity]
GPU: [GPU model]
PSU: [Power supply details]
Chassis: [Case type]
OS: [Operating system version]
Monitor: [Display information]
PSU age: [Age in years]
BIOS version: [Current BIOS version]
Resetting PC (Windows reset): [Status]
Disconnecting all drives and performing a clean install while offline would have been better. You'd need to recreate the bootable USB installer to avoid a corrupt setup.

Reply
Reply