Question PC crashes unexpectedly, SSD not detected in BIOS – assistance required to determine the reason?
Question PC crashes unexpectedly, SSD not detected in BIOS – assistance required to determine the reason?
Hi everyone,
I built this system about a year ago:
CPU:
Intel Core i7 14700KF
GPU:
ASUS TUF GAMING GeForce RTX 4080 SUPER
SSD:
Samsung 2TB 990 PRO NVMe
Motherboard:
ASUS TUF GAMING Z790-PLUS WIFI
RAM:
G.SKILL 64GB (2x32GB) Trident Z5 RGB 6400MHz CL32 DDR5 1.4V Dual Kit
Cooling:
ASUS TUF GAMING LC II 360 ARGB 360mm
PSU:
ASUS TUF GAMING 1000G 1000W 80+ Gold
Case:
ASUS TUF GAMING GT502 v2
I've been using this system without any issues for a year. I have always updated the BIOS as soon as new versions were released.
Problem Description
While browsing on Google Chrome, my PC suddenly shut down and booted into BIOS. At first, I didn’t understand what happened, so I exited BIOS, but it kept booting back into it 3-4 times. Then, I force shut down the system by holding the power button, waited for 1-2 minutes, and restarted. This time, it booted successfully.
There was no
BSOD (Blue Screen of Death)
or
minidump file
, so I checked the
Event Viewer logs
:
Events on February 5
1)
https://drive.google.com/file/d/16uHBwrc...sp=sharing
2)
https://drive.google.com/file/d/1ZOqKK0C...sp=sharing
From what I can see, there are
"volmgr"
and
"Kernel-Power"
errors. Please correct me if I’m wrong.
To test further, I left my system
idle for 24 hours
, and it
shut down again
. This time, when I entered BIOS, the
SSD was missing
. I exited BIOS and forced the system to reboot multiple times. After several attempts, I finally got this error message:
https://imgur.com/a/problem
View: https://imgur.com/a/problem-GMEu1Xh
I noticed that my
PCIEX16 link speed
was changed to
Gen3
instead of
Auto/Gen4
(I don’t know why). I switched it back to
Auto or Gen4
. Could this be related to the GPU? I don’t think so, but I’d like to hear your thoughts.
Narrowing Down the Issue – CPU, SSD, GPU, or Motherboard?
To investigate further, I moved the SSD from
M.2_1 slot
to
M.2_2 slot
and tested for
24 hours
. The system ran fine for a while, but then
shut down again
. Here is the latest
Event Viewer log
:
Events on February 20
https://drive.google.com/file/d/1ktL9y6I...sp=sharing
Tests I Have Done So Far
✔
RAM:
Ran
MemTest86
, no errors.
✔
GPU:
Ran
FurMark2 benchmark
, no issues.
✔
CPU:
Ran
Cinebench R24 benchmark
, everything stable.
✔
PSU Stability:
Stress tested
both CPU & GPU simultaneously
for 3-4 minutes, no shutdowns.
✔
SSD Health:
Ran
Samsung Magician & CrystalDisk benchmarks
, results were normal.
✔
SSD Self-Tests:
Performed
short, extended, and SMART tests
via Samsung Magician, all passed.
Benchmark Tests:
https://imgur.com/a/probllem
View: https://imgur.com/a/probllem-bVf6TiL
My
BIOS and Windows 11 are fully up to date
. I also
reset BIOS to default settings and reinstalled the latest version
(without removing the CMOS battery).
I monitored
PSU voltage values using HWMonitor for an hour
, and everything seemed stable.
System temperatures (CPU, GPU, SSD) are normal
, but let me know if you need specific values like
VIN temperatures from the motherboard
.
Need Help Identifying the Faulty Component
I can’t send the whole system for service since I bought the parts separately. If I can pinpoint the failing component, I can claim warranty service for it.
What do you think? Is the issue with the
CPU, SSD, GPU, or motherboard
? Any suggestions for further testing?
Thanks in advance! 😊
If there is an issue opening the pictures or links, let me know and I will handle it accordingly.
Besides, there is another alert in the Event Viewer logs concerning PCI. I also observed an unusual display in the BIOS—there are strange blue elements on the screen. Here’s a picture of them: https://imgur.com/a/RLQNuNE View: https://imgur.com/a/RLQNuNE Lastly, I’ve faced several BSOD (Blue Screen of Death) issues and gathered minidump files: 1) https://drive.google.com/file/d/1U04ti7p...sp=sharing 2) https://drive.google.com/file/d/1vMyYFsy...sp=sharing
Replace the GPU in the slot and also the power connectors...both ends...test.
I have already reinserted the GPU into the slot, and I'm confident it is correctly seated. I also verified that the cable connected to the GPU is firmly attached. I wasn't entirely clear on the next steps. Would you like me to check the cable ends with a digital multimeter, or should I disconnect and reconnect the cable from both the power supply and the GPU?
Would it be better to disconnect and reconnect the cable from both the power supply and the graphics card? Yes
Someone else recommended adjusting the PCIEX16 speed from auto to gen4. The SSD should also be changed to gen4 in the same manner. I will carry out these changes and provide the outcomes, as the process might take some time.