Question Freeze and hard crash on high-end PC?
Question Freeze and hard crash on high-end PC?
ive been expiriencing these freezes that happen once in a while. at first one app decides to freeze which allows me able to use all the other apps on the computer that are open at the time, but trying to shut down the computer, searching using windows search bar, trying to close or end the task of frozen app doesnt work. then at the time i try using task manager, which opens then makes me hard crash, which just makes my whole computer freeze, and i am not able to move the mouse or use any inputs, and i am forced to hold the pc power button, basically meaning once that "freeze" happens im forced to hold the pc button.
I've run gpu, cpu, ssd and ram stress tests and i havent noticed anything unusual.
also ive kept my task manager opened waiting for me to get to that "freeze" point and still nothing unusual shown other than maybe ssd being 0% power usage, which i am not sure if its supposed to be at that time.
ive tried reinstalling Windows 11 twice now but still no luck.
the frozen apps were ranging between discord, games and even small apps.
i'd appreciate any help thank you
Specs
CPU: Ryzen 7800X3D
GPU: 4070 Ti
SSD: Samsung 990 Pro
RAM: 32GB 6000mhz
Welcome to the forums, newcomer!
I've tried reinstalling Windows twice but still haven't succeeded.
Have you recreated your bootable USB for Windows 11? I'm installing the OS offline while disconnecting all other drives that aren't intended for it. I'm using an elevated command and manually installing all drivers without being connected to the website.
Specs: Ryzen 7800X3D, 4070Ti, Samsung 990 Pro, 32 GB 6000MHz RAM
When sharing a troubleshooting thread, it's important to provide your full system details. Please list your specifications clearly, like this:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Include the age of the PSU along with its make and model. Also, mention the BIOS version for your motherboard at this time.
The frozen apps were ranging between Discord, games, and even small applications. I'd like to elaborate on the titles and names of the apps you're using, as well as where you obtained the installers for them.
I don’t have a USB stick right now. Can I reinstall it without using one? For future attempts, I’ll try again when the internet is offline.
I attempted to reset Windows by using the clean install option.
CPU: 7800x3d
CPU cooler: 360mm iCUE H150i
Motherboard: AMD X670 Chipset
Ram: ddr5 32gb 6000mhz cl30
SSD/HDD: samsung 990 pro
GPU: NVIDIA GeForce RTX4070Ti 12GB
PSU: 850W Hydro G PRO Quiet 120mm FDB fan - 80 Plus Gold, 2-3 years old
Chassis: be quiet PURE BASE 500DX
OS: windows 11
Monitor: gigabyte 165 hz 2k monitor
Did it ever function properly or was there always an issue since you installed the PC? If the issue began recently, did you modify any settings on the computer such as RAM or BIOS updates? This is important information that wasn't mentioned in your post.
Also, did you turn on Expo for your RAM? If so, attempt to reset the BIOS to its default configuration (keeping memory settings unchanged and disabling Expo) and observe if the problem persists.
i've had my pc for several years now, and it's been functioning very well until recently.
i have expo enabled, and i'm planning to stick with the default settings, as that's all the changes i made in bios.
there have been no other modifications to my pc; the only change was switching from windows 10 to windows 11 about six months ago. however, my crashes have started only a month ago, and it seems like not many settings or adjustments were made recently.
I understand i will share something not popular here, but look into the case. I've heard about a situation where a user experienced random freezes and their PC would shut down, it turns out the issue might be due to a touch or bending of the motherboard affecting those freezes. Just to be sure, check that area.
You may explore options to perform a memory dump via keyboard input, adjust registry settings, and trigger a kernel dump during a lockup. Consider uploading the resulting .dmp file to a server, making it available for public access and sharing a link. You can also search your drive for existing .dmp files and share those as well. (For Windows Live dumps, game logs, and minidumps) Running cmd.exe as administrator allows executing commands like 'dir /s *.dmp' to generate the file.
Most solutions require updating the BIOS, installing or updating motherboard drivers, and disabling overclocks if necessary.
For AIO coolers connected to USB ports, ensure you open Device Manager, locate the USB port, right-click it, and adjust properties to prevent the device from shutting down, which could cause CPU overheating.
Windows BSOD logs are located in C:\Windows\Minidumps.
Windows Live dumps for recovered issues appear in C:\WIndows\LiveKernelReports.
Game logs can be found in the game's installation directory, such as C:\ProgramFiles (x86)\Steam for Steam games.