F5F Stay Refreshed Hardware Desktop Question: Does the system experience hard crashes during gaming?

Question: Does the system experience hard crashes during gaming?

Question: Does the system experience hard crashes during gaming?

T
TheKingHaz
Member
59
10-27-2021, 01:03 AM
#1
I just began playing Baldur's Gate III and after about 0.5 to 1 hours my screen went black, indicating no input. There was still sound, but I had to restart my PC. It continues to crash every time after roughly an hour of play. Sometimes the PC reboots by itself after a crash.

Initially I believed it was a problem with the game, but now my PC has also stopped working while playing another game (Hunt: Showdown).

My system details:
Motherboard – ASRock B365M Pro4
CPU – Intel Core i7-9700
GPU – Nvidia RTX 3060 Ti
PSU – Xilence XP700R7 (700W)
RAM – 2x Transcend 8GB 2666 MHz
All components are 2 years old.

I thought maybe the hardware was overheating, so I checked temperatures and voltages with SpeedFan, but the readings seem normal. What might be causing this and how can I fix it?
T
TheKingHaz
10-27-2021, 01:03 AM #1

I just began playing Baldur's Gate III and after about 0.5 to 1 hours my screen went black, indicating no input. There was still sound, but I had to restart my PC. It continues to crash every time after roughly an hour of play. Sometimes the PC reboots by itself after a crash.

Initially I believed it was a problem with the game, but now my PC has also stopped working while playing another game (Hunt: Showdown).

My system details:
Motherboard – ASRock B365M Pro4
CPU – Intel Core i7-9700
GPU – Nvidia RTX 3060 Ti
PSU – Xilence XP700R7 (700W)
RAM – 2x Transcend 8GB 2666 MHz
All components are 2 years old.

I thought maybe the hardware was overheating, so I checked temperatures and voltages with SpeedFan, but the readings seem normal. What might be causing this and how can I fix it?

W
Wa3llklick
Junior Member
37
10-28-2021, 08:38 PM
#2
The event viewer indicates the issue, and the error details appear in the Administrative Events section immediately following the crash.
W
Wa3llklick
10-28-2021, 08:38 PM #2

The event viewer indicates the issue, and the error details appear in the Administrative Events section immediately following the crash.

O
OLA2004
Junior Member
22
10-28-2021, 08:54 PM
#3
I don't have much experience with viewers, so I'm uncertain about the exact details I should focus on.
The screens went dark at 16:11. What I'm observing in the event viewer is...
O
OLA2004
10-28-2021, 08:54 PM #3

I don't have much experience with viewers, so I'm uncertain about the exact details I should focus on.
The screens went dark at 16:11. What I'm observing in the event viewer is...

J
Jetfact14
Member
193
10-29-2021, 12:41 AM
#4
I'm more worried about the Kernel-Power aspect. Could you provide the full details of that error?
J
Jetfact14
10-29-2021, 12:41 AM #4

I'm more worried about the Kernel-Power aspect. Could you provide the full details of that error?

Z
Zexer_
Member
159
10-29-2021, 12:59 AM
#5
Certainly:
Z
Zexer_
10-29-2021, 12:59 AM #5

Certainly:

K
kevdog915
Junior Member
40
10-29-2021, 02:50 AM
#6
I seem to have resolved it. I’m not sure exactly what fixed things, but here’s what I did. In reliability monitor, during crashes my PC would report stisvc stopped working or svchost.exe_stisvc stopped working as critical event. I don’t know the connection—whether the crash caused the program to stop or vice versa—but online sources suggested a conflict with Canon printer drivers might be the cause. So I unplugged the printer and removed all associated drivers. Since then, reliability monitor no longer shows an error. I used Malwarebytes, which detected several issues. It appears a coin miner on my PC, possibly introduced through torrenting, was the culprit, so I removed it. I also ran sfc /scannow via cmd, which found and fixed another problem. Lastly, the air intake of my PSU is at the bottom of my PC, and the dust filter was very dirty and full of debris. It’s possible overheating occurred, but the PSU didn’t have a sensor you could read.
K
kevdog915
10-29-2021, 02:50 AM #6

I seem to have resolved it. I’m not sure exactly what fixed things, but here’s what I did. In reliability monitor, during crashes my PC would report stisvc stopped working or svchost.exe_stisvc stopped working as critical event. I don’t know the connection—whether the crash caused the program to stop or vice versa—but online sources suggested a conflict with Canon printer drivers might be the cause. So I unplugged the printer and removed all associated drivers. Since then, reliability monitor no longer shows an error. I used Malwarebytes, which detected several issues. It appears a coin miner on my PC, possibly introduced through torrenting, was the culprit, so I removed it. I also ran sfc /scannow via cmd, which found and fixed another problem. Lastly, the air intake of my PSU is at the bottom of my PC, and the dust filter was very dirty and full of debris. It’s possible overheating occurred, but the PSU didn’t have a sensor you could read.

X
xXAguaMarineXx
Member
168
10-29-2021, 03:50 AM
#7
Glad to hear you solved the issue. I too would assume that your PSU was overheating. If there is any option to flip it over so the air intake is facing up, I would do so. Unless you move your case to other locations on a regular basis, the PSU doesn't even need to be screwed down if it sits on the bottom of your case and does not have screw holes on what is currently the "top" side to secure it.
X
xXAguaMarineXx
10-29-2021, 03:50 AM #7

Glad to hear you solved the issue. I too would assume that your PSU was overheating. If there is any option to flip it over so the air intake is facing up, I would do so. Unless you move your case to other locations on a regular basis, the PSU doesn't even need to be screwed down if it sits on the bottom of your case and does not have screw holes on what is currently the "top" side to secure it.