Question BSOD - Bugcheck 0x00000139 in Windows 11?
Question BSOD - Bugcheck 0x00000139 in Windows 11?
Hello, I encountered an issue on Windows 11. BSODs started happening at random times. I tried my best to resolve it but haven’t found a clear solution yet.
What I could do was test the RAM using memtest86, although I didn’t save the results and the program reported everything was okay. I also examined the minidump file, which contained important details.
The log entry showed:
- A system event with ID 1001, level 2, opcode 0.
- The keywords indicated a specific error code 0x8000000000000000.
- The event was recorded on January 4, 2025 at 22:34:09.
- It came from the Microsoft-Windows-WER-SystemErrorReporting provider.
Additionally, I attached a full dump file (I’m not sure of its exact name) so after the next BSOD I can include it for analysis.
Other details included:
- A disk driver setup with Transcend 256 GB SATA TS256GSSD370S.
- Western Digital 1 TB WD10EZEX-08RKKA0, split into two parts.
- Windows 11 Pro, 64-bit, version 10.0.22631.4602, installed on 24.06.2024.
- Peripherals like keyboard, mouse, headphones, and a graphics tablet were present.
- CPU: Intel Core i5-11400F at 4300 MHz.
- Motherboard: MSI H510M Pro-E with several PCI slots.
- RAM: 2 x 8 GB DDR4 DIMMs.
- BIOS version: AMI (04/06/2022).
- GPU: NVIDIA GeForce RTX 3060 (12 GB).
Update your update with complete hardware details and operating system specifics. Provide the power supply information, including make, model, wattage, age, and condition. List disk drive specifications such as brand, model, and capacity, noting their current usage. Include any attached peripherals.
Some updates to note:
1) The PSU, particularly if it's 3 to 4 years old, might begin to weaken or fail. The 650 watts could be insufficient for the system, especially during high power usage periods.
2) Disk drives: I usually recommend keeping about 20 to 30% free space on any disk drive.
The C: drive is at around 15.8% (37.4/236.4). Ideally, I’d prefer more free space on my boot drive if possible.
The 1 TB Western Digital partitioned drive also seems limited: Part 1 has 10% (83.8/832) and Part 2 just 1.7% (1.64/98.8).
Overall system disk space is constrained, but it should be reassessed carefully to confirm accuracy.
3) RAM: I’m not confident about the installed RAM or VRAM. It seems there might be mixed RAM types—please clarify the setup.
Open Disk Management, expand it so everything is visible.
Capture a screenshot and share it here via imgur (www.imgur.com).
Consider ways to free up more disk space. Use Disk Cleaner to scan, but don’t start cleaning right away.
Make sure all critical data is backed up at least twice to separate locations away from the computer. Confirm backups are recoverable and readable.
Additional comments and suggestions may be helpful.
Thanks for your assistance, I'll attempt to resolve the issue with the disks. If this helps or not, I'll share my thoughts here. The screenshot you provided is from AIDA64 — it seems there might be a mix-up, but it shows one die in slot 1 and another in slot 3, even though the motherboard only has two slots.
This motherboard?
https://download-2.msi.com/archive/mnu_e...23v1.0.pdf
[Make sure you have the correct User Guide.]
Use CPU-Z to check the RAM information and see what it reports.
Consult the User Guide again to confirm all installed parts are compatible and set up properly.
Focus on the RAM section especially. If issues persist, pull and verify the specifications.
Yes, it's that motherboard. I discovered some strange things about RAM. In CPU-Z it shows a frequency of 1200 on both sides, even though the manufacturer said it should be 3200 Mhz. Also, the manual you received mentions that the motherboard doesn't support such frequencies at all. Regarding the display, one bar appears in one slot and another in three—this is likely because I have two-channel mode active (though I'm not sure).
Consider checking RAM using the Command Prompt or Powershell instead of third-party tools.
Example results from my computer:
PS C:\WINDOWS\system32> wmic memorychip list full
BankLabel=
Capacity=8589934592
DataWidth=64
Description=Physical Memory
DeviceLocator=DIMM1
FormFactor=8
HotSwappable=
InstallDate=
InterleaveDataDepth=1
InterleavePosition=1
Manufacturer=029E000080AD
MemoryType=0
Model=
Name=Physical Memory
OtherIdentifyingInfo=
PartNumber=CMK16GX4M2B3000C15
PositionInRow=1
PoweredOn=
Removable=
Replaceable=
SerialNumber=00000000
SKU=
Speed=2133
Status=
Tag=Physical Memory 0
TotalWidth=64
TypeDetail=128
Version=
BankLabel=
Capacity=8589934592
DataWidth=64
Description=Physical Memory
DeviceLocator=DIMM2
FormFactor=8
HotSwappable=
InstallDate=
InterleaveDataDepth=1
InterleavePosition=2
Manufacturer=029E000080AD
MemoryType=0
Model=
Name=Physical Memory
OtherIdentifyingInfo=
PartNumber=CMK16GX4M2B3000C15
PositionInRow=1
PoweredOn=
Removable=
Replaceable=
SerialNumber=00000000
SKU=
Speed=2133
Status=
Tag=Physical Memory 1
TotalWidth=64
TypeDetail=128
BankLabel=BANK 1
Capacity=8589934592
DataWidth=64
Description=Physical Memory
DeviceLocator=Controller0-ChannelB-DIMM0
FormFactor=8
HotSwappable=
InstallDate=
InterleaveDataDepth=2
InterleavePosition=2
Manufacturer=Kingston
MemoryType=0
Model=
Name=Physical Memory
OtherIdentifyingInfo=
PartNumber=KF3200C16D4/8GX
PositionInRow=
PoweredOn=
Removable=
Replaceable=
SerialNumber=775D1215
SKU=
Speed=2400
Status=
Tag=Physical Memory 2
TotalWidth=64
TypeDetail=128
Version=