F5F Stay Refreshed Software PC Gaming Question Borderlands 3 - Sound is getting cut off?

Question Borderlands 3 - Sound is getting cut off?

Question Borderlands 3 - Sound is getting cut off?

F
flaggum
Junior Member
17
08-01-2026, 01:25 PM
#1
I've been playing BL3 lately and the sound keeps cutting out. To be clear, BL3 is the ONLY game I've experienced this behavior in. Hardware: In signature + Sound Blaster XG1 USB audio dongle for my headphones. I'm on Windows 11. My brother has nearly the exact same system as I do (5600X, 3060Ti) except he's on Windows 10 and is having no issues. Frequency: Quite random. Can sometimes go for an hour, sometimes it happens every 5-10 minutes. Behavior: Sound almost completely cuts out, probably 10% original volume and accompanied by sort of a static/corruption characteristic (ie, can't understand any words). Solution: Switch Windows audio out source to external speakers (connected to mobo audio), THEN adjust the Windows volume up&down a click of my scroll wheel, then switch back to headphones, adjust Windows volume again. One cycle like that usually fixes it, but sometimes I have to repeat this string of steps 2-6 times to resolve. Things I've tried: Adjust "speaker type" setting in BL3 to "small speakers" thinking that would reduce the bitrate or something. Didn't fix anything Uninstalled/reinstalled audio drivers for my mobo. Didn't fix anything Ran windows update Tried installing the driver for my SB XG1 (was previously running from what Windows update gave me for the device). I honestly don't like/want the SB XG1 software, and installing the driver only made volume very quiet (had to max windows and headphone volumes to hear anything, even quietly, whereas before I was running Windows volume at ~80% and headphones probably around 30%) and echo-ey with no software-level adjustments to be found. Uninstalled this garbage within 5 minutes. Things I haven't tried: Testing with my headphones connected to mobo audio instead of the SB XG1. Will update once I get the chance.
F
flaggum
08-01-2026, 01:25 PM #1

I've been playing BL3 lately and the sound keeps cutting out. To be clear, BL3 is the ONLY game I've experienced this behavior in. Hardware: In signature + Sound Blaster XG1 USB audio dongle for my headphones. I'm on Windows 11. My brother has nearly the exact same system as I do (5600X, 3060Ti) except he's on Windows 10 and is having no issues. Frequency: Quite random. Can sometimes go for an hour, sometimes it happens every 5-10 minutes. Behavior: Sound almost completely cuts out, probably 10% original volume and accompanied by sort of a static/corruption characteristic (ie, can't understand any words). Solution: Switch Windows audio out source to external speakers (connected to mobo audio), THEN adjust the Windows volume up&down a click of my scroll wheel, then switch back to headphones, adjust Windows volume again. One cycle like that usually fixes it, but sometimes I have to repeat this string of steps 2-6 times to resolve. Things I've tried: Adjust "speaker type" setting in BL3 to "small speakers" thinking that would reduce the bitrate or something. Didn't fix anything Uninstalled/reinstalled audio drivers for my mobo. Didn't fix anything Ran windows update Tried installing the driver for my SB XG1 (was previously running from what Windows update gave me for the device). I honestly don't like/want the SB XG1 software, and installing the driver only made volume very quiet (had to max windows and headphone volumes to hear anything, even quietly, whereas before I was running Windows volume at ~80% and headphones probably around 30%) and echo-ey with no software-level adjustments to be found. Uninstalled this garbage within 5 minutes. Things I haven't tried: Testing with my headphones connected to mobo audio instead of the SB XG1. Will update once I get the chance.

T
Thurielle
Junior Member
6
08-03-2026, 06:54 AM
#2
Have you tried this? https://www.getdroidtips.com/borderlands...t-working/
M
macitom
Member
170
08-03-2026, 07:43 AM
#3
Hey there, thanks so much! I didn't find that link when I looked around. I'm going to try it out now and let you know what happens.
M
macitom
08-03-2026, 07:43 AM #3

Hey there, thanks so much! I didn't find that link when I looked around. I'm going to try it out now and let you know what happens.

B
BEN1202
Junior Member
13
08-04-2026, 07:04 PM
#4
It used to happen three years ago - link no answers other than restarting the game not sure if that helps - link a creative card with sound cutting out nothing i find that links game to SB card sounds like a driver problem but it is odd its only one game wonder what difference is between BL3 & everything else probably the SB drivers since the on board speakers most likely realtek so reloading the SB drivers fixes it sometimes newest driver being from 2018 doesn't help = https://support.creative.com/Products/Pr...lasterX+G1 creative took years to get a win 10 driver so i can't expect too much from them Win 11 really not that much different to 10 audio drivers should work maybe updating chipset drivers might help - https://www.amd.com/en/support/chipsets/...t-am4/b550 only as it might include USB drivers stretch is it the goty edition on steam? Borderlands GOTY Enhanced :: Steam Community steamcommunity.com
B
BEN1202
08-04-2026, 07:04 PM #4

It used to happen three years ago - link no answers other than restarting the game not sure if that helps - link a creative card with sound cutting out nothing i find that links game to SB card sounds like a driver problem but it is odd its only one game wonder what difference is between BL3 & everything else probably the SB drivers since the on board speakers most likely realtek so reloading the SB drivers fixes it sometimes newest driver being from 2018 doesn't help = https://support.creative.com/Products/Pr...lasterX+G1 creative took years to get a win 10 driver so i can't expect too much from them Win 11 really not that much different to 10 audio drivers should work maybe updating chipset drivers might help - https://www.amd.com/en/support/chipsets/...t-am4/b550 only as it might include USB drivers stretch is it the goty edition on steam? Borderlands GOTY Enhanced :: Steam Community steamcommunity.com

H
Hidswel
Junior Member
3
08-04-2026, 07:16 PM
#5
It was the GOTY from Epic when they had it for free in May 2022. I will check on the config file anyway. Since the crackle audio keeps happening even after I switch audio sources (so different drivers are playing, one for headphones and one for speakers), and because my brother on Windows 10 doesn't have this issue, something seems wrong between the game and Windows 11. There are many things to test here. Thank you so much for your help.
H
Hidswel
08-04-2026, 07:16 PM #5

It was the GOTY from Epic when they had it for free in May 2022. I will check on the config file anyway. Since the crackle audio keeps happening even after I switch audio sources (so different drivers are playing, one for headphones and one for speakers), and because my brother on Windows 10 doesn't have this issue, something seems wrong between the game and Windows 11. There are many things to test here. Thank you so much for your help.

B
BlurryFqce
Senior Member
486
08-05-2026, 01:06 AM
#6
You can hear some glitches where sound stops or cuts off. This problem might not be easy to fix, so check out this link for more details: https://www.windowscentral.com/list-bord...nch-issues The issue falls into the "Performance & Graphics" section of the bug report.
B
BlurryFqce
08-05-2026, 01:06 AM #6

You can hear some glitches where sound stops or cuts off. This problem might not be easy to fix, so check out this link for more details: https://www.windowscentral.com/list-bord...nch-issues The issue falls into the "Performance & Graphics" section of the bug report.