Question About Unusual Crash/Reboot Occurring Only When System Is Left Unattended
Question About Unusual Crash/Reboot Occurring Only When System Is Left Unattended
Summary: After a fresh install of Win11, BIOS update system will crash/reboot but ONLY while not in use/unattended. Fresh install was done because of 3 year old OS and to remove vestiges of my school account from PC. Additional verbiage at bottom of post. I've done a ton of searching and can't locate anything that can give me a direction to go next.
Potentially of note: PC was co-located near my 3D printer and that might have cause my m.2 screw for my OS drive to loosen - unconfirmed however.
Quick Answers:
No new hardware installed; no unusual software packages (O365, Steam, Adobe)
Pulled drivers from ASRock for Mobo
Pulled chipset driver updater from AMD
Do not have any DMP files, mini or other, as they aren't being created
Troubleshooting steps:
sfc scannow
Found and repaired corrupted files
Ran an app called Heavy Load to 100% my CPU to check temps and such
Nothing to report; CPU stays around 76/77 C and no BSoD or crashes
Did a simple GPU test using a tool from matthew-x83 online GPU test
Ran this with 1000 objects for 10 minutes with no issues
Gaming presents without crashes as well
Checked for loose/unseated devices (near my 3D printer which is a huge vibration source)
Found the screw for my OS m.2 was loose; tightened
Confirmed PSU fan was, in fact, working
Tested PC with only 3 USB connections active on mainboard and not add-in (K+M, Headset receiver)
No change in issue
Used the PC for over 8 hours without incident. Within 25 minutes of walking away, crash/reboot
This can be seen in this image of my event viewer:
https://imgur.com/a/bedRXZI
View: https://imgur.com/a/bedRXZI
Export of Critical/Severe items from Event Viewer: I can provide this through several means, but it's XLSX right now and I know that can be suspect when it comes to file sharing. I have included text from the two Criticals that I see regularly.
WHEA-Logger Event Details:
Some Steps I have not done yet:
Pulled CMOS/Reset BIOS to default settings
Tested RAM using any tool - not sure what tool to use
Testing internal components - not sure what the best method is
Removed any internal components
System:
Speccy Snapshot:
http://speccy.piriform.com/results/yPnIo...HD2xtImPBD
ASRock X570 Phantom Gaming 4 | BIOS v5.6
AMD Ryzen 9 5950X
64GB XPG D50 3200MHz
MSI GeForce RTX™ 3090 GAMING X TRIO 24G | Driver Version: 27.21.14.5671
500GB XPG Spectrix S40G (m.2)
1TB ADATA SX8200PNP (m.2)
1TB TEAMGROUP TM8FP4001T (PCI-E)
PCI-E USB Add-in Card
Thermaltake Toughpower Grand 750
Windows 11, Version 23H2 (Build 22631.3155)
Decided to wipe system because Windows (I had issues cropping up from their crappy updates). I downloaded latest bios, chipset drivers, and stand-alone drivers from ASRock (my mobo) and reinstalled Windows. Everything seemed great, no issues during flashing nor reinstall. Drivers picked up and I began reinstalling my software. Once I had this finished I noticed that my monitors wouldn't go into standby nor the PC itself into sleep - so I began working on this issue. Found that it was something to do with Steam and noticed some janky behavior as I was trying to change Power plan settings. Ran SFC and it found corrupted files - this fixed the standby/sleep issue (I don't use sleep but for testing purposes I was).
This brings me to the current dilemma; my PC will crash and reboot (or attempt to reboot) when I am not actively using it. I have used the PC for 10 hours straight, gaming, school work, browsing, without so much as a new entry being added to my event viewer yet within 20 minutes of me walking away it will crash/reboot. I have no dump files, minidumps, nothing being created when the machine crashes/reboots yet I know it's happening because my peripherals reset and I have to log back in.
Leaving this here for posterity; some other poor soul may find this useful...
Well, I don't know if I would call it "figured out" yet as I haven't hit 24 hours of stability, but, I'm not far off and so far so good.
So, depending on main board and processor your mileage may vary but here is what I posted in another thread on the Reddits:
Because of the strong vibrations from your 3D-printer, I recommend reinserting your RAM, GPU, and ensuring all cables are securely connected.
I completed a single round of machine checking for loose items, but I haven’t removed or reinserted the GPU or RAM yet. I plan to run memtest86+ tonight as well.
Also, thank you for your response. This is the third time I’ve shared this, and you’re the only one who replied.
Collected all PCI, m.2, and reattached power and SATA cables.
https://imgur.com/a/OCsW8Vn
Potentially new development. System started properly but I ran a mouse wiggle program. It froze completely, ignoring any input and only showing the last display. After unplugging the mouse (still had RGB) and switching it to another USB port on the motherboard, it stopped working entirely—no power or input detected.
Review the Reliability Monitor or History for any error codes, alerts, and event details around the moments before or during crashes/reboots. The Reliability History/Monitor offers a timeline view that may reveal trends.
In Post #7’s case image: there are eight fans detected—correct? Also, what are the fan airflow directions?