Question about MSI Gaming Laptop crashing during GPU-intensive tasks and potential physical damage.
Question about MSI Gaming Laptop crashing during GPU-intensive tasks and potential physical damage.
I own a gaming laptop with a 3-year-old MSI Pulse GL76 11UEK and an RTX 3060 6GB card. Recently, I've faced an unrecoverable crash in several situations. Whenever the laptop gets a physical hit—even if it's not directly on the device—it crashes. This was the first problem I noticed a few months back. Then, after adjusting the graphics settings in GTA IV, a similar crash happened about a month ago. Now, playing any game (including Dying Light and The Witcher 3) causes the same issue. It doesn't just happen during games; it also occurs when handling GPU tasks, possibly because encoding videos with Handbrake triggered the crash.
The crashes are irreversible even after using Ctrl+Alt+Del. The screen freezes in the last frame, and sometimes blue and red dot-like patterns appear across the display in a grid pattern. The screen flickers erratically once the laptop stops working, and occasionally only the top quarter of the screen shows the final image while the rest remains blank.
Because the crashes can't be fixed, the power button must be pressed and held for the laptop to shut down. It takes about a minute or two after turning it off before it powers back on. Even then, if the laptop fails to boot after pressing the power button, it won't start again.
Before these crashes during gaming, I noticed the GPU temperature exceeded 80°C. Also, the Blue Screen of Death appeared after being hit on the desk.
I also want to mention that before all this, I had the laptop serviced five months ago. Could you help me understand what might have caused these problems?
Welcome to the forums, newcomer! Are there any fields showing zero values in GPU-Z? In Device Manager, do you notice the discrete GPU marked with a yellow exclamation and error code 43? Is your laptop running the most recent BIOS version? Moved the thread from Systems to Laptop Tech Support.
Hello.
I haven't used GPU-Z before, but I'm willing to try it and share the results. In Device Manager, the discrete GPU isn't marked with a yellow warning sign. Also, the BIOS version on the laptop is current.
I attempted to use GPU-Z as recommended, and when the GPU wasn’t being used (system idle), all five sensor readings—Memory Used, GPU Load, Memory Controller Load, Video Engine Load, and Bus Interface Load—showed 0%. However, during a short game session (Dying Light 1) which I planned to run longer to test stability, only the Video Engine Load remained at 0%. I attached the screenshots from GPU-Z taken after the game ended. These images were captured post-game closure, meaning the displayed values would still reflect zero, though the graphs display actual usage.