Question about Galaxy Buds 2 and 2 Pro connectivity issues following a Windows 10 to 11 upgrade.
Question about Galaxy Buds 2 and 2 Pro connectivity issues following a Windows 10 to 11 upgrade.
So I recently upgraded my PC from Windows 10 to Windows 11 after putting it off until close to the cutoff of support for 10. Bluetooth appears to have been borked ever since then at least as regards my two sets of earbuds.
When I open the case for the buds, they
do
connect. There is, however, a delay of about 15 seconds or so before it reads that the mic has connected and it basically
never
automatically connects audio...and that's if I'm lucky because, to complicate matters, sometimes the buds go into a cycle of connecting and disconnecting over and over again, never having the time to even connect the mic.
My workaround for this has been disconnecting the buds via the "Devices" menu under "Bluetooth & devices" in windows "Settings" and then reconnecting again. It is only this second connection that reliably gives me both mic and audio connection. No idea at all why it refuses to do so the first time around.
Worse, this workaround comes with its own complication as, more often than not, Windows refuses to disconnect until I put the buds back in the case and close it. What ensues is a bit like a game of earbuds roulette, opening the case and hoping that, this time, it will let me successfully disconnect the buds just so that I can
re
connect and finally get both mic, and audio.
Things I've tried to fix this:
Updating drivers for bluetooth and earbuds (all drivers up to date)
Un-pairing and then re-pairing the both sets of buds.
Uninstalling the buds under "Device Manager > DESKTOP-[XXXXXXX] > Bluetooth" (both before and after unpairing -- no idea if that makes any difference...either way, the uninstalled buds, even when no longer connected
or paired
have a way of showing up again in the Bluetooth list without any help from me)
Attempting to reset Bluetooth entirely by uninstalling "Intel® Wireless Bluetooth®" from that same location and then resetting the PC
Attempted to use the Buds app to alter settings on the earbuds.
App recognized standard Buds2 and allowed me to perform a software update and reset the buds entirely
None of this had any effect upon the issue at hand.
App completely failed to detect Buds2 Pros even when I managed to get them connected on mic and audio.
Things I've noticed that are different since the upgrade:
In Windows 10, both sets of buds had the typical two options for connection, Hands-Free, and Stereo. Those seem to have disappeared in Windows 11
I've double checked this by going into "System > Sound > Advanced > More sound settings" and seen that, where there used to be two entries for each set of buds (one being the hands-free entry), there is now only one for each.
Unpairing and re-pairing the Buds2 Pros now comes with an added step of Windows informing me it has found the other earbud (seems logical enough but makes me wonder why I don't see this with the standard Buds2)
Icons in "Bluetooth & devices > Devices" are different:
Buds2 have a headset icon
Buds2 Pros have earbuds icon
Apologies for the scattershot feel of all this. Seems like there must be a number of things going wrong at once but I'm at a loss for where to go from here.
The buds behave normally with every other device I typically use with them so I'm, like, 90% sure the problem isn't with the them.
Apologies for the inconsistent presentation. It appears there could be several issues happening simultaneously, but I’m unsure where to start from.
Here are the details of your build:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Please include the age of the PSU along with its make and model. Also, the current BIOS version for your motherboard.
I recently switched from Windows 10 to 11, delaying the update until support ended. Did you perform an internal upgrade on Windows 10? If so, you’ll need to create a bootable USB installer for Windows 11, disconnect all drives except the one used for installation, format the drive, and reinstall the OS offline. After that, install the required drivers via the elevated command prompt (right-click installer > Run as Administrator). Finally, connect to the website to update the OS. You should regain wireless functionality afterward.
CPU: Ryzen 5800X3D
CPU cooler: Arctic Liquid Freezer 3 Black
Motherboard: ASUS TUF X570-Pro Wi-Fi AM4 ATX (BIOS ver. 3.3)
Ram: 64GB DDR4
Storage: Multiple drives, operating system installed on Samsung 860 EVO SSD (500GB)
GPU: Asus Tuf RTX3080 10GB
Power supply: EVGA Supernova 1000G+ (approximately 5 years old)
Chassis: Fractal Meshify 2
Operating system: Windows 11
Display: ASUS VG27VQM
Appreciate your response. It seems like a major challenge, but I thought this would be the most intense situation possible. Yes, I explored internal upgrades, so it makes sense that Microsoft would have resolved any issues by now!
Thanks a lot!
Motherboard details: ASUS TUF X570-Pro Wi-Fi AM4 ATX (BIOS ver. 3.3)
https://www.asus.com/motherboards-c...es...-PRO-WI-FI
The BIOS version 3.3 isn't listed on their support page. Consider using CPU-Z to check your current version (if you can't access the BIOS). The BIOS info should appear under the Mainboard tab.
Upgrade notes: You're encountering partial corruption along the internal upgrade route and driver migration issues, which matches what you're facing. Plan a weekend to follow the steps I've outlined. Ensure all drives are disconnected except the one for OS installation to prevent OS-related partitions from being copied. Also, disable CSM in the operating system.
As previously mentioned, the main concern isn't just the Windows upgrade failing, but the sheer number of applications and drivers available. Any incompatibility or incomplete installation can lead to complications during an upgrade, resulting in minor problems. For those reading this post, I highly recommend executing the following commands prior to starting an upgrade, regardless of the Windows version...