Profile settings fail when using two RAM modules on an Asrock Mobo device.
Profile settings fail when using two RAM modules on an Asrock Mobo device.
Hello everyone, thank you for joining me. I recently assembled my first compact desktop and I’m really impressed with the result. There’s a unique appeal to this design, especially if you’re in a small space like a tiny apartment—perfect for a desk setup. While my build is almost ideal for my needs, there’s a minor hiccup: the XMP profile for my RAM isn’t activating properly. I’ve attempted several fixes, such as manually adjusting timings and voltage, clearing CMOS, and testing with single modules in each slot. However, once both slots are filled, the system frequently crashes with a BSOD. I reached out to Asrock support for help, but they haven’t responded yet. Have any of you experienced this problem before? If so, what steps did you take to resolve it? I’ve attached some hardware details for reference. Thanks again for your time!
I think there had been a similar post on here before, check this out:
Thanks! It looks like the OP faced problems with a single dim slot for a single stick, but your setup is functioning well. Placing one RAM module in either DIM slot still allows XMP to work. Testing both modules in both slots confirmed XMP remains functional. It seems the issue might only occur when both slots are used together.
I attempted a few basic fixes and shared my observations. Now I'm eager for a response from them and considering other possibilities that might help. In my experience, Asrock has been more reliable than Asus or Gigabyte so far. The challenge is that few manufacturers produce ITX boards, which limited my choices. For Asus, I received four ROG models, but three failed within a year—one laptop, one screen, and one phone. The only remaining item was a power supply unit, which should be stable if it works. Their support experience was disappointing, so I’ve decided to avoid any Asus products again. Gigabyte had inconsistent BIOS updates, making XMP unpredictable, and their software quality is average. I didn’t use MSI because their ITX options weren’t available locally at the time, though I might revisit them later. I wish EVGA offered ITX boards, but they don’t. My only alternative was Asrock. I saw someone using an Asrock board in a build and overall impressions have been good so far. As long as XMP isn’t needed, the system remains stable and functional. Recent reports suggest Asrock has made significant improvements, though they’re still working to overcome lingering negative perceptions.
I think ASUS is really bad, especially with all the issues I've faced before. My current laptop has had three GPU fan problems and the camera/mic stopped working too. Now I’m leaning toward buying a Dell since their products seem more reliable at least every six months.
Are you sure the RAM matches the compatible memory list? XMP often leads to issues, though it seems to work fine on most boards. By the way, I've been using Gigabyte motherboards since around 2008, and I can run XMP without too many problems. I usually stick to standard speeds rather than pushing them too high. Right now I have 32GB of Corsair DDR5 5600 with my 12700K and a Z690 Auros Elite AX.
Hello everyone, thank you for your support! I opted for some extra tests using MemTest86 to better understand the situation. In short, I discovered that one of my RAM modules is faulty. I brought it to a nearby tech shop for further testing, and they confirmed the same issue. Here are the MemTest86 results for those interested: DualSlot - Fail.pdf SingleSlot - Fail.pdf We also tried another set of RAM in my PC, which functioned properly when XMP was enabled. Therefore, I plan to return it for a replacement.
Additionally, a quick reminder and warning: If you're in Serbia (Belgrade) and traveling abroad, avoid local tech shops for hardware troubleshooting. I sent mine just to verify that both RAM slots were operational, but the results were unexpected. The technician damaged my case and seemed unknowledgeable about basic physics—specifically gravity. He ran my system on its side, causing the AIO pump to be positioned higher than the radiator, trapping air inside. He even tried to downplay the issue by saying my case was too small for proper function. I’m frustrated because his approach felt haphazard, and I wish I had waited until I returned home two months later for a proper test in my own country, even if it would have been slightly more expensive.