F5F Stay Refreshed Hardware Desktop Problems with HikVision NVR, unable to link to Hik-Connect device.

Problems with HikVision NVR, unable to link to Hik-Connect device.

Problems with HikVision NVR, unable to link to Hik-Connect device.

I
iKegreenS_
Posting Freak
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878
06-18-2025, 04:16 AM
#1
Switched our HikVision NVR to a newer version recently. Now I can't reach Hik-Connect. Before, it worked fine; only the hardware changed—now the Dream machine Pro USW Pro 24 port Poe is connected via the switch with a stable internet link.
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I
iKegreenS_
06-18-2025, 04:16 AM #1

Switched our HikVision NVR to a newer version recently. Now I can't reach Hik-Connect. Before, it worked fine; only the hardware changed—now the Dream machine Pro USW Pro 24 port Poe is connected via the switch with a stable internet link.

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X
xxpaigecxx
Member
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69
06-18-2025, 04:16 AM
#2
Check your connection to see if you're on the same local network.
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X
xxpaigecxx
06-18-2025, 04:16 AM #2

Check your connection to see if you're on the same local network.

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J
jeremyfto
Junior Member
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19
06-18-2025, 04:16 AM
#3
Not connected to the same network, no
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J
jeremyfto
06-18-2025, 04:16 AM #3

Not connected to the same network, no

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T
TesGo
Member
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85
06-18-2025, 04:16 AM
#4
Thanks for contacting, @Sant_HH! Zach collaborates with me at Onesimus LLC. I spoke with our client today, who confirmed their CCTV vendor installed the Hikvision system and acknowledged it was their responsibility, not ours. Feel free to close this discussion, thank you!
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T
TesGo
06-18-2025, 04:16 AM #4

Thanks for contacting, @Sant_HH! Zach collaborates with me at Onesimus LLC. I spoke with our client today, who confirmed their CCTV vendor installed the Hikvision system and acknowledged it was their responsibility, not ours. Feel free to close this discussion, thank you!

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