Problems reported with the "Realtek PCIe 2.5 GbE Family Controller" and some games.
Problems reported with the "Realtek PCIe 2.5 GbE Family Controller" and some games.
Hello! I recently assembled a new PC and have been facing persistent problems with my Realtek drivers. Whenever I launch Valorant, the event viewer displays an error: "The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used." Shortly after, I receive a message stating: "Realtek PCIe 2.5GbE Family Controller has a Hardware IO error." Along with that, a warning appears: "The network interface 'Realtek PCIe 2.5GbE Family Controller' has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver detected that its hardware has stopped responding to commands. This network interface has reset [X] time(s) since it was last initialized." This pattern repeats roughly every five seconds, leading to noticeable stuttering in the game, even though I’m not using Ethernet. The only solutions so far are disabling the controller via Device Manager or restarting my PC. This issue doesn’t affect other games I’ve tested, like The Finals or Ready or Not, though similar problems have been reported with titles such as Fortnite or Warzone. I’ve tried: reinstalling drivers, updating them, updating BIOS, using Realtek’s auto-installer (NDIS), disabling eco and power management, and clearing the DNS cache with CMD. I’m running out of options and am considering returning or sending in a replacement. My motherboard has 2.5GB of RAM, and I’m planning to upgrade to a 1GB network interface if possible. This is frustrating, and I appreciate any advice you might have. Thanks! - JellyFox
I recommend upgrading to a new board since there are reports of problems with these gigabyte models. Consider the MSI X870e carbon Wi-Fi or the MSI Mag X670e Tomahawk Wi-Fi—they’re well-reviewed and dependable. My step-dad uses the X670e and it performs excellently. Here are the links if you're interested:
Thanks! I'm planning to switch to a new board once Gigabyte approves the RMA. I'll go with the Tomahawk as suggested!