Problem with Zoom causing graphics drivers to fail
Problem with Zoom causing graphics drivers to fail
Hello there,
I've recently started working as a Zoom Operator however i've run into a rather persistent problem. It seems Zoom is causing my Graphics driver to Crash, At least thats what it looks like from the event viewer. So basically I will start zoom up and it seems the moment I turn on my Camera or someone connects with a camera, not sure if its either one. The display driver stops responding, sometimes it resumes quick enough that there is no issues, but then sometimes it seems that it fully crashes zoom. The problem with that is that if I disconnect the show will not go on. The things I have already tried and my system specs are below
Things I've tried
Reinstall windows
Reinstall windows using a media tool to a new SSD
reinstall graphics drivers several times
uninstalled any conflicting applications like skype, aura sync, icue things that affect the hardware
disabled Hardware Acceleration on the client
enabled max performance in Nvidia Settings
Its very weird sometimes it can go for a long time without issues, the next it will crash unexpectedly, I've attached the 3 error logs that show up in event viewer below
Code:
Display driver nvlddmkm stopped responding and has successfully recovered.
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Display" />
<EventID Qualifiers="0">4101</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-05-01T22:47:52.5733003Z" />
<EventRecordID>794</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DESKTOP-U7F6JR9</Computer>
<Security />
</System>
- <EventData>
<Data>nvlddmkm</Data>
<Data />
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 5/2/2021 12:48:12 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DESKTOP-U7F6JR9
Description:
Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 891541ca-2032-4c2b-9fcf-6bcc35e210f6
Problem signature:
P1: 141
P2: ffff838d2ea31010
P3: fffff80375df4f3c
P4: 0
P5: 3e18
P6: 10_0_19042
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20210502-0047.dmp
\\?\C:\Windows\TEMP\WER-9897296-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1212.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1223.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1231.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1252.tmp.txt
\\?\C:\Windows\Temp\WER4BF0.tmp.WERDataCollectionStatus.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_f83de625b5bd250879711df3299ab7b581ecf_00000000_cab_74d76da4-2821-47c6-87a1-66341379366d
Analysis symbol:
Rechecking for solution: 0
Report Id: 74d76da4-2821-47c6-87a1-66341379366d
Report Status: 268435456
Hashed bucket:
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-05-01T22:48:12.9420239Z" />
<EventRecordID>898</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-U7F6JR9</Computer>
<Security />
</System>
<EventData>
<Data>LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys</Data>
<Data>0</Data>
<Data>LiveKernelEvent</Data>
<Data>Not available</Data>
<Data>891541ca-2032-4c2b-9fcf-6bcc35e210f6</Data>
<Data>141</Data>
<Data>ffff838d2ea31010</Data>
<Data>fffff80375df4f3c</Data>
<Data>0</Data>
<Data>3e18</Data>
<Data>10_0_19042</Data>
<Data>0_0</Data>
<Data>256_1</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20210502-0047.dmp
\\?\C:\Windows\TEMP\WER-9897296-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1212.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1223.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1231.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1252.tmp.txt
\\?\C:\Windows\Temp\WER4BF0.tmp.WERDataCollectionStatus.txt</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_f83de625b5bd250879711df3299ab7b581ecf_00000000_cab_74d76da4-2821-47c6-87a1-66341379366d</Data>
<Data>
</Data>
<Data>0</Data>
<Data>74d76da4-2821-47c6-87a1-66341379366d</Data>
<Data>268435456</Data>
<Data>
</Data>
<Data>0</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 5/2/2021 12:47:55 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DESKTOP-U7F6JR9
Description:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0
Problem signature:
P1: 141
P2: ffff838d2ea31010
P3: fffff80375df4f3c
P4: 0
P5: 3e18
P6: 10_0_19042
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20210502-0047.dmp
\\?\C:\Windows\TEMP\WER-9897296-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1212.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1223.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1231.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1252.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_f83de625b5bd250879711df3299ab7b581ecf_00000000_cab_74d76da4-2821-47c6-87a1-66341379366d
Analysis symbol:
Rechecking for solution: 0
Report Id: 74d76da4-2821-47c6-87a1-66341379366d
Report Status: 4
Hashed bucket:
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-05-01T22:47:55.0187484Z" />
<EventRecordID>897</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-U7F6JR9</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>LiveKernelEvent</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>141</Data>
<Data>ffff838d2ea31010</Data>
<Data>fffff80375df4f3c</Data>
<Data>0</Data>
<Data>3e18</Data>
<Data>10_0_19042</Data>
<Data>0_0</Data>
<Data>256_1</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20210502-0047.dmp
\\?\C:\Windows\TEMP\WER-9897296-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1212.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1223.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1231.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1252.tmp.txt</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_f83de625b5bd250879711df3299ab7b581ecf_00000000_cab_74d76da4-2821-47c6-87a1-66341379366d</Data>
<Data>
</Data>
<Data>0</Data>
<Data>74d76da4-2821-47c6-87a1-66341379366d</Data>
<Data>4</Data>
<Data>
</Data>
<Data>0</Data>
</EventData>
</Event>
System Specs
Asus Strix b450f Gaming motherboard
16gb corsair vengeance pro 3200mhz ram
MSI Armor GTX 1070ti
Ryzen 7 3700x cpu
corsair vs650watt PSU
2tb HDD
128gbssd
250gbssd
500gb m.2 ssd
Monitor (dual monitors) = Acer 27' 165hz gaming monitor, acer 21' 60hz secondary monitor.
I have absolutely no other issues with any other program or game other than Zoom, im running out of ideas on how to fix it. Im believing it could be a hardware issue but again, its the only application that gives issues, All my games, discord, etc is fine.
They start and stop as usual, which is normal for my model—it spins based on the card's temperature. I keep the afterburner on to monitor the heat. I also play games every day, including heavy ones like Valorant, COD, Cyberpunk, and Sea of Thieves. I can play them for hours without issues. It just zooms really fast. Should I try adjusting the fan speed manually?
The age of the Corsair vs650WAT PSU has been identified with some discrepancies. Checking Event Viewer for errors, particularly Reliability History, provides further insight. It appears Zoom may have been reinstalled. Analyzing Task Manager and Resource Monitor can help assess system performance. Observe the computer after the first boot while it's idle, then during light browsing, gaming, and when running Zoom. Identify resource usage patterns, percentages, and specific resource consumers. Adjusting Startup settings might be necessary to allow Zoom to launch smoothly.
All systems have been reinstalled multiple times, even the operating system. The PSU is nearly five years old, but the fan is working properly and the power entering it comes from a UPS with an inverter and monitoring software, ensuring clean power to the PC. Zoom is the only program experiencing issues. I’ll attempt monitoring during gaming.