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Problem with Windows and USB audio device

Problem with Windows and USB audio device

R
Remigiusz1991
Member
68
06-12-2022, 10:52 PM
#1
Hello, I am encountering an issue with a USB audio device (Mixer used for internet radio) plugged into my Windows 11 PC (info below), whenever an audio source starts or stops there is an audible pop (pictured - gain added so is visible), I've sent the unit back to the manufacturer and they couldn't find an issue or hear a pop! Since then I've got a new unit but the issue is still there, I've tried different cables and tried it on my laptop, but that had the same issue.. HOWEVER, if I join a discord call (with one channel set as the output for discord) that one channel doesn't have a pop when any other audio is stopped or started, that makes me think its more of a PC problem rather than the device itself?
Any help in getting this solved would be great! Thanks.
PC:
CPU: Ryzen 7 5700x 8 Core
CPU cooler: Unsure (Generic PC Specialist Fan)
Motherboard: ASUS PRIME A520M-A II
Ram: 16 GB DDR4 (Corsair)
SSD/HDD: 1 TB SSD
GPU: RX 6600
PSU: N/A
Chassis: PC SPECIALIST Icon 300
OS: Windows 11 Home
Bios version is American Megatrends Inc. 3610, 30/08/2024
The Laptop is a HONOR Magicbook x 14
R
Remigiusz1991
06-12-2022, 10:52 PM #1

Hello, I am encountering an issue with a USB audio device (Mixer used for internet radio) plugged into my Windows 11 PC (info below), whenever an audio source starts or stops there is an audible pop (pictured - gain added so is visible), I've sent the unit back to the manufacturer and they couldn't find an issue or hear a pop! Since then I've got a new unit but the issue is still there, I've tried different cables and tried it on my laptop, but that had the same issue.. HOWEVER, if I join a discord call (with one channel set as the output for discord) that one channel doesn't have a pop when any other audio is stopped or started, that makes me think its more of a PC problem rather than the device itself?
Any help in getting this solved would be great! Thanks.
PC:
CPU: Ryzen 7 5700x 8 Core
CPU cooler: Unsure (Generic PC Specialist Fan)
Motherboard: ASUS PRIME A520M-A II
Ram: 16 GB DDR4 (Corsair)
SSD/HDD: 1 TB SSD
GPU: RX 6600
PSU: N/A
Chassis: PC SPECIALIST Icon 300
OS: Windows 11 Home
Bios version is American Megatrends Inc. 3610, 30/08/2024
The Laptop is a HONOR Magicbook x 14

J
104
06-13-2022, 05:23 AM
#2
Hey there,
Do all your system drivers and the chipset stay current?
After the BIOS update to that version, was the CMOS cleared as well?
J
j_anderson2378
06-13-2022, 05:23 AM #2

Hey there,
Do all your system drivers and the chipset stay current?
After the BIOS update to that version, was the CMOS cleared as well?

H
Highlighting
Member
153
06-14-2022, 11:07 PM
#3
Hia, everyone's systems are current, though I'm not sure if I've reset the CMOS (not really sure what that involves).
H
Highlighting
06-14-2022, 11:07 PM #3

Hia, everyone's systems are current, though I'm not sure if I've reset the CMOS (not really sure what that involves).