F5F Stay Refreshed Hardware Desktop Problem with using Wireless Controller and Wireless Headphones at the same time

Problem with using Wireless Controller and Wireless Headphones at the same time

Problem with using Wireless Controller and Wireless Headphones at the same time

K
killiamyates33
Junior Member
6
05-08-2016, 07:00 AM
#1
I'm currently using a 4.0 bluetooth adapter for my PC and the PS5 controller, along with a wireless headphone. Both devices are functioning properly and can be connected via cable if needed, so in the worst case I can still use them together. However, I’m unable to connect both wirelessly at the same time. If I connect the headphone first, sometimes the controller connects but the audio quality drops significantly, as if the connection had dropped. Most of the time, though, it doesn’t connect at all—just stays in a "connecting" state indefinitely. When I try to connect the controller first, I never get a successful link. I’ve noticed that using two devices of the same type on the same bluetooth profile can cause issues, even though they’re different (like a wireless controller and headphone). Initially, I thought the problem was that the controller was mistakenly recognized as an audio device, but after removing it from sound devices, it stopped happening. I’m wondering if using two similar devices at once with the same profile is problematic. I’m thinking about replacing the adapter, but I’m unsure if that will solve the issue, since most adapters seem to be the same and I haven’t found a similar problem online. It’s becoming quite frustrating, especially since I bought the wireless headphones specifically so I could relax on my bed while playing on my PC.
K
killiamyates33
05-08-2016, 07:00 AM #1

I'm currently using a 4.0 bluetooth adapter for my PC and the PS5 controller, along with a wireless headphone. Both devices are functioning properly and can be connected via cable if needed, so in the worst case I can still use them together. However, I’m unable to connect both wirelessly at the same time. If I connect the headphone first, sometimes the controller connects but the audio quality drops significantly, as if the connection had dropped. Most of the time, though, it doesn’t connect at all—just stays in a "connecting" state indefinitely. When I try to connect the controller first, I never get a successful link. I’ve noticed that using two devices of the same type on the same bluetooth profile can cause issues, even though they’re different (like a wireless controller and headphone). Initially, I thought the problem was that the controller was mistakenly recognized as an audio device, but after removing it from sound devices, it stopped happening. I’m wondering if using two similar devices at once with the same profile is problematic. I’m thinking about replacing the adapter, but I’m unsure if that will solve the issue, since most adapters seem to be the same and I haven’t found a similar problem online. It’s becoming quite frustrating, especially since I bought the wireless headphones specifically so I could relax on my bed while playing on my PC.

S
SlickBlue
Member
62
05-11-2016, 09:50 AM
#2
Is the 4.0 bluetooth adapter connected via USB? It probably fits into a USB port on the back of the computer.
In any case, consider using a USB extension cable to elevate the adapter and distance it from the PC backside.
This adjustment might enhance the adapter's performance.
S
SlickBlue
05-11-2016, 09:50 AM #2

Is the 4.0 bluetooth adapter connected via USB? It probably fits into a USB port on the back of the computer.
In any case, consider using a USB extension cable to elevate the adapter and distance it from the PC backside.
This adjustment might enhance the adapter's performance.

I
IBlueiceI
Junior Member
33
05-14-2016, 05:54 AM
#3
Yes, it's a USB adapter. And no, it's not currently in the back of the PC for convenience. I just tested again with it on the back and it works exactly the same. Although I noticed that instead of entering an infinite loop to connect, it pairs one device at a time. However, if I try to connect both manually at the same time, the previous error occurs again.

Also, I think I might have misunderstood my original question. The headphones seem to work as if they're too far from the adapter, but in reality, they're only a few centimeters away—likely around 50-70 cm at most when it happens.
I
IBlueiceI
05-14-2016, 05:54 AM #3

Yes, it's a USB adapter. And no, it's not currently in the back of the PC for convenience. I just tested again with it on the back and it works exactly the same. Although I noticed that instead of entering an infinite loop to connect, it pairs one device at a time. However, if I try to connect both manually at the same time, the previous error occurs again.

Also, I think I might have misunderstood my original question. The headphones seem to work as if they're too far from the adapter, but in reality, they're only a few centimeters away—likely around 50-70 cm at most when it happens.

Y
yoshihisa1212
Junior Member
27
05-31-2016, 02:11 PM
#4
Consider using a long USB extension cable just to move the adapter around.
= = = =
For pairing, examine the devices on the system closely.
Open PowerShell with admin privileges and execute
Get-PNPDevice -CommandLine 'cmd /c Get-PNPDevice' at the prompt.
Next, run
Get-PNPDevice -Class 'Bluetooth' to narrow the list.
You might discover something unexpected that’s contributing to the issue.
Y
yoshihisa1212
05-31-2016, 02:11 PM #4

Consider using a long USB extension cable just to move the adapter around.
= = = =
For pairing, examine the devices on the system closely.
Open PowerShell with admin privileges and execute
Get-PNPDevice -CommandLine 'cmd /c Get-PNPDevice' at the prompt.
Next, run
Get-PNPDevice -Class 'Bluetooth' to narrow the list.
You might discover something unexpected that’s contributing to the issue.

U
UnicornDung
Junior Member
3
05-31-2016, 02:58 PM
#5
There are two connections for the headphones, and I've heard that's not incorrect (I don't really recall where I saw it, so I can't provide the source, unfortunately). The first connection is just the device name, while the AVRCP transport has two connections for it. It seems unusual, but the one that supplies output for the headphone is the AVRCP. The other one doesn't appear to do anything at all. That's the only strange part I noticed during this process.
U
UnicornDung
05-31-2016, 02:58 PM #5

There are two connections for the headphones, and I've heard that's not incorrect (I don't really recall where I saw it, so I can't provide the source, unfortunately). The first connection is just the device name, while the AVRCP transport has two connections for it. It seems unusual, but the one that supplies output for the headphone is the AVRCP. The other one doesn't appear to do anything at all. That's the only strange part I noticed during this process.

A
ALargeBoulder
Member
58
05-31-2016, 09:59 PM
#6
Not sure (full disclosure) about what is happening.
However the following may be relevant:
"There's two connection for the headphones and i've heard that's not wrong(i don't really remember where i saw it, so i can't give the source, unfortunately).
The first connection is just the device name, and the other is the AVRCP transport"
Are you able to provide more information and perhaps a couple of screen captures?
If so, do so, and post here using imgur (
www.imgur.com
).
And also update your post to include full system hardware specs and OS information.
A
ALargeBoulder
05-31-2016, 09:59 PM #6

Not sure (full disclosure) about what is happening.
However the following may be relevant:
"There's two connection for the headphones and i've heard that's not wrong(i don't really remember where i saw it, so i can't give the source, unfortunately).
The first connection is just the device name, and the other is the AVRCP transport"
Are you able to provide more information and perhaps a couple of screen captures?
If so, do so, and post here using imgur (
www.imgur.com
).
And also update your post to include full system hardware specs and OS information.