Problem with the PC display turning off and restarting unexpectedly.
Problem with the PC display turning off and restarting unexpectedly.
The PC was assembled roughly a month and a half ago and has functioned perfectly. Recently, it began shutting down unexpectedly, regardless of whether I was gaming or simply browsing the internet. Both monitors would go dark as if there were no connection, yet I could still hear the game or video through my headset. All system lights—RAM, cooler, motherboard—remained active. After a brief return to life, I logged back in as though I had restarted the computer entirely, and all my applications and browsers disappeared, seemingly erased. Temperatures were normal, and the CPU, DRAM, and VGA lights appeared briefly during restarts, just as they do daily. I’ve kept my ICUE active and monitoring temperatures, but nothing seems abnormal. I invested heavily in this build and now need it to operate smoothly.
Random reboots or shutdowns are usually due to two problems:
1. The CPU/GPU gets too hot and the system stops to avoid damage.
2. The PSU doesn’t provide enough power or maintains unstable voltage for the PC to run smoothly.
First, check your CPU/GPU temperatures—both when idle and under load. If they’re normal, the PSU might be the issue.
The Corsair RMe is of average quality; some work well while others cause problems. That’s why it’s considered mediocre.
I’d try a second, reliable PSU to compare. Good options include Seasonic Focus/Vertex/PRIME, Corsair RMx/RMi/HXi/AXi, and Super Flower Leadex series. There are many other high-quality PSUs available, but this list should cover the basics.
For testing, you could:
* Take out the RTX 3060
* Connect the monitor to a different motherboard
* See if random shutdowns persist
If they do, the PSU is likely faulty.
If not, the PSU issue remains likely. Removing the RTX 3060 usually reduces the load on the PSU, allowing it to function properly.
Looked at the crash log from when it happened yesterday, and this is what I got.
SYMBOL_NAME: nvlddmkm+1493670
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
STACK_COMMAND: .cxr; .ecxr ; kb
FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}
Looks like Nvidia drivers.
Make note the current driver version you have.
You can use GPU-Z for that:
https://www.techpowerup.com/gpuz/
Download new set of drivers from Nvidia. Preferably different version that you currently have (either newer or older).
Uninstall Nvidia drivers.
Download and install DDU:
https://www.guru3d.com/download/display-...-download/
(There is guide there on how to use DDU.)
Clean up your system with DDU. This will get rid of all lingering GPU drivers normal uninstall doesn't remove.
Once old drivers are completely gone, reboot and install new drivers.
Look if it helps. It might.
Removed every driver and installed the latest version, but if it crashes, try an older one to see what happens.
This would only function if the problem lies in software, specifically corrupt drivers. However, the GPU side is also possible, with a faulty driver chip on the GPU. Another approach is to run in Safe Mode and check if crashes persist. If they do, the issue likely relates to the Windows kernel or hardware. If not, it points to third-party software that doesn't operate in Safe Mode. In Safe Mode, Windows uses its own display drivers instead of Nvidia's. As a final software fix:
- Format the C:/ drive
- Perform a clean Windows installation
This resolves software-related problems, including bloatware and malware (except rootkits). Even if a clean install doesn't help, consider hardware as the next step. First, verify in Safe Mode to narrow down the cause further.
Very close to my setup as I just acquired the Z790 Carbon Wi-Fi, which closely matches the Edge model. I also own an H150i AIO, so iCue software conflicts with Nvidia drivers. I usually turn off iCue, then install the Nvidia drivers and restart iCue.
MSI tends to push too much power to the CPU at auto settings, so I lowered it to 1.245V via the overclock setting on my 13700K, which reduced temperatures while maintaining full boost to 5.4GHz across all cores. It feels very stable, though I’m not sure if you think it’s worth doing.
Have you installed the cruddy MSI Center software? It caused many problems and forced me to cleanse my PC by removing all traces.
Overall, the MSI boards are excellent and the BIOS is straightforward, but the MSI Center software is just unreliable...