F5F Stay Refreshed Hardware Desktop Problem with the new PC causing random shutdowns.

Problem with the new PC causing random shutdowns.

Problem with the new PC causing random shutdowns.

H
Hydrust
Member
Find
210
08-21-2023, 10:07 AM
#1
Hello!
I’m really hoping someone can assist me.
My new PC occasionally freezes unexpectedly, and I’m struggling to figure out why.
These freezes occur during normal activities—like browsing, launching programs, chatting on Discord, or coding.
It freezes even when the system is idle.
The longest period without a freeze was 5 to 7 hours.
The PC keeps running when it freezes, but I’m unable to take action, so I have to perform a forced shutdown.
I don’t believe this is specific to Windows 11, as it also froze on Linux.
I’ve tried some troubleshooting steps so far:

Everything is brand new except the Samsung 970 EVO and the graphics card, which are 1.5 years old.
PC Specifications:
- OS: Windows 11 Pro
- CPU: Intel i7-14700KF
- Motherboard: ASUS ROG Strix B760-I Gaming WiFi
- GPU: ASUS GeForce RTX 3070 8GB DUAL OC V2
- RAM: Kingston FURY Beast DDR5 RGB 32 GB (2 x 16 GB) 6000MT/s DDR5 CL36
- NVMe: Samsung 980 PRO SSD with Heatsink 1TB PCIe Gen 4 NVMe (installed on second slot) & Samsung 970 EVO 500GB (first slot)
- PSU: Corsair SF750

Checklist:
✅ BIOS is up to date – first thing I checked, though I’m unsure if it would freeze on older versions.
✅ CPU is running at under 87°C in R23 Multi-core, but still freezes if not properly cooled.
✅ CPU cooler is securely tightened.
✅ All components are properly connected.
✅ Windows Memory Diagnostic passed without issues.
✅ sfc /scannow completed cleanly (though it froze on Linux, likely unrelated to Windows).

Troubleshooting attempts:
- Reinstalled Windows 11 – still freezes.
- Installed Linux Fedora (opened Firefox and froze immediately after installation).
- Disabled XMP profile – freeze persists.
- Removed a RAM stick, still freezing.
- Switched PSU from Corsair 850e to SF750 (SFF build) – freeze continues.
- PCIE link set to GEN4 for the GEN4 adapter – still freezes.
- Experienced freeze on Samsung 970 EVO 500GB (still running Windows 10, 17 hours without issues).
- Installed Samsung 980 PRO SSD on another system (8 hours of stable use, no freezes).

Interesting observation: I haven’t managed to get the system to freeze on the Samsung 970 EVO 500GB, even though I’m using Windows 10. I was running it for 17 hours without any problems, with only 6 hours spent browsing and daily tasks. It might just be luck.

I also installed the Samsung 980 PRO SSD on a different machine (ASUS Z490 with GTX 1070, Vengeance 16 DDR4 3000MHz CL15, i3-10400, Windows 10) – it ran for 8 hours without any issues. So perhaps the NVMe performance is the issue?

Thanks in advance!
Reply
Reply
H
Hydrust
08-21-2023, 10:07 AM #1

Hello!
I’m really hoping someone can assist me.
My new PC occasionally freezes unexpectedly, and I’m struggling to figure out why.
These freezes occur during normal activities—like browsing, launching programs, chatting on Discord, or coding.
It freezes even when the system is idle.
The longest period without a freeze was 5 to 7 hours.
The PC keeps running when it freezes, but I’m unable to take action, so I have to perform a forced shutdown.
I don’t believe this is specific to Windows 11, as it also froze on Linux.
I’ve tried some troubleshooting steps so far:

Everything is brand new except the Samsung 970 EVO and the graphics card, which are 1.5 years old.
PC Specifications:
- OS: Windows 11 Pro
- CPU: Intel i7-14700KF
- Motherboard: ASUS ROG Strix B760-I Gaming WiFi
- GPU: ASUS GeForce RTX 3070 8GB DUAL OC V2
- RAM: Kingston FURY Beast DDR5 RGB 32 GB (2 x 16 GB) 6000MT/s DDR5 CL36
- NVMe: Samsung 980 PRO SSD with Heatsink 1TB PCIe Gen 4 NVMe (installed on second slot) & Samsung 970 EVO 500GB (first slot)
- PSU: Corsair SF750

Checklist:
✅ BIOS is up to date – first thing I checked, though I’m unsure if it would freeze on older versions.
✅ CPU is running at under 87°C in R23 Multi-core, but still freezes if not properly cooled.
✅ CPU cooler is securely tightened.
✅ All components are properly connected.
✅ Windows Memory Diagnostic passed without issues.
✅ sfc /scannow completed cleanly (though it froze on Linux, likely unrelated to Windows).

Troubleshooting attempts:
- Reinstalled Windows 11 – still freezes.
- Installed Linux Fedora (opened Firefox and froze immediately after installation).
- Disabled XMP profile – freeze persists.
- Removed a RAM stick, still freezing.
- Switched PSU from Corsair 850e to SF750 (SFF build) – freeze continues.
- PCIE link set to GEN4 for the GEN4 adapter – still freezes.
- Experienced freeze on Samsung 970 EVO 500GB (still running Windows 10, 17 hours without issues).
- Installed Samsung 980 PRO SSD on another system (8 hours of stable use, no freezes).

Interesting observation: I haven’t managed to get the system to freeze on the Samsung 970 EVO 500GB, even though I’m using Windows 10. I was running it for 17 hours without any problems, with only 6 hours spent browsing and daily tasks. It might just be luck.

I also installed the Samsung 980 PRO SSD on a different machine (ASUS Z490 with GTX 1070, Vengeance 16 DDR4 3000MHz CL15, i3-10400, Windows 10) – it ran for 8 hours without any issues. So perhaps the NVMe performance is the issue?

Thanks in advance!

Reply
Reply
D
dm20_tm
Member
Find
227
08-21-2023, 12:21 PM
#2
if it isn't overvolted, what's the temperature?
To investigate possible issues, try running userbenchmark.com and share the link of your result, for example:
https://www.userbenchmark.com/UserRun/28977730
Restart the BIOS using a jumper (CLR CMOS or JBAT) and adjust boot priority afterward
Verify system integrity in Windows
Launch the command prompt as administrator and execute DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-...pt-2618088
https://answers.microsoft.com/en-us...em...5b60477a93
Perform a clean boot in Windows - Microsoft Support
Explains the clean boot method for troubleshooting Windows 8.1, Windows 8, Windows 7, or Windows Vista.
support.microsoft.com
Test memory using memtest.org with a bootable USB drive
Set the RAM speed to 5600MHz
Inspect the hard drive for errors via its manufacturer's tool and update firmware if needed
Utilize ddu uninstaller to remove the graphics driver and reinstall it
Inspect the motherboard's CPU socket for bent pins
Reply
Reply
D
dm20_tm
08-21-2023, 12:21 PM #2

if it isn't overvolted, what's the temperature?
To investigate possible issues, try running userbenchmark.com and share the link of your result, for example:
https://www.userbenchmark.com/UserRun/28977730
Restart the BIOS using a jumper (CLR CMOS or JBAT) and adjust boot priority afterward
Verify system integrity in Windows
Launch the command prompt as administrator and execute DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-...pt-2618088
https://answers.microsoft.com/en-us...em...5b60477a93
Perform a clean boot in Windows - Microsoft Support
Explains the clean boot method for troubleshooting Windows 8.1, Windows 8, Windows 7, or Windows Vista.
support.microsoft.com
Test memory using memtest.org with a bootable USB drive
Set the RAM speed to 5600MHz
Inspect the hard drive for errors via its manufacturer's tool and update firmware if needed
Utilize ddu uninstaller to remove the graphics driver and reinstall it
Inspect the motherboard's CPU socket for bent pins

Reply
Reply