Problem with the new Intel 9560 card The card is not functioning properly and causing performance issues.
Problem with the new Intel 9560 card The card is not functioning properly and causing performance issues.
Hi Everyone, I recently received an Intel 9560 Wi-Fi card for my MSI Z390-A PRO board. It worked well once installed and appears correctly in Device Manager as a functional adapter (labeled "Intel Ethernet Connection (7) 1219-V"). However, it doesn’t show up as an available network adapter. When I first set it up, Windows installed the drivers but marked them as disabled in Device Manager; after enabling them, Windows didn’t complain and displayed it as working. I’ve also downloaded the newest Intel drivers, but nothing appears in Network Connections. Any advice or guidance would be very helpful at this point!
Looking into this further, I’m curious about its name in Device Manager. Since I don’t own that particular card, I noticed it appears as “Intel® Dual Band Wireless-AC 8265” there. It seems like a typical naming pattern for Intel wireless adapters. Try right-clicking the item and selecting uninstall, then check to remove the driver. After that, reinstall the driver from the installer. If the installer says you lack the hardware, use Device Manager’s scan option to detect changes. If it still shows up as an Ethernet adapter, consider forcing a driver update via Device Manager or, if necessary, replace the card. Let me know how it goes.
After replying I noticed that this is a CNVi card. Your processor supports it, but your motherboard does not appear to. You may need to exchange it for a 9260 (same specs but generic PCIe M.2 card). Or you might consider the newer AX200, so you have WiFi 6 going forward. Note: CNVi uses WiFi logic built into the CPU, which makes the card use less power, which is nice for laptops, but doesn't matter for a desktop, in fact you probably one the generic card in case you ever move to AMD or need to use the card in an older system.
I accidentally purchased the 9260 first, but it didn’t appear in the device manager. The port on the motherboard is labeled as CNVi, which suggests that might not be the problem. You’re correct about the connection I mentioned earlier. Upon closer look, this appears to be the built-in Ethernet adapter, and it seems different from the 9260.
It seems you're unsure about the drivers you installed. Are these the ones you had? I also noticed you should have the chipset drivers for your motherboard. Besides the drivers, make sure the card fits the slot—seems compatible. It might be worth swapping it out. You could also check the BIOS for options to enable that slot. From what I know, switching between CNVi and PCIe is common, but I haven't worked with boards using a slot like this before. My experience with CNVi is mostly on factory-built laptops. Once the hardware is properly set up, most issues are just software fixes—just install the standard drivers. The 9260 should work on any system, so if it didn’t, there might be another problem. I’d suggest looking into the motherboard settings for more details.