F5F Stay Refreshed Hardware Desktop Problem with Realtek Gaming 2.5Gbe Bluetooth not detecting devices

Problem with Realtek Gaming 2.5Gbe Bluetooth not detecting devices

Problem with Realtek Gaming 2.5Gbe Bluetooth not detecting devices

S
souldog11
Junior Member
13
05-15-2022, 05:57 PM
#1
My Bluetooth radio seems to be active, the driver is up-to-date, and it was previously removed and then re-added. However, it doesn't recognize any Bluetooth devices that are in pairing mode (such as headset, mouse, or earbuds). I've configured it to be searchable by other systems, but it doesn't appear on my iPhone. Other devices still show up there, along with a Dell laptop.

I installed the system several years ago, and although I'm not familiar with Bluetooth usage on this machine, I haven't encountered any issues with the Ethernet connection. I've performed various updates, uninstalled and reinstalled software, rebooted, and disabled settings.

I'm open to purchasing a USB adapter (just need Bluetooth for headphones), but I worry it might interfere with the built-in radio.

System details:
- Windows 24H2
- Adapter: Realtek Gaming 2.5GbE Family Controller
- MoBo: Gigabyte B650 GAMING X AX
- Belarc reports:
- Bluetooth Device (Personal Area Network)
- Cable unplugged
- Link-local IPv6 Address: xxxxxxxx
- Dhcp Server: none responded
- Physical Address: xxxxxxxx
- Connection Speed: 3 Mbps

Device Manager lists:
- Bluetooth
- Bluetooth Device (RFCOMM Protocol TDI)
- Generic Bluetooth Adapter
- Microsoft Bluetooth Enumerator
- Microsoft Bluetooth LE Enumerator
- Network Adapters:
- Bluetooth Device (Personal Area Network)
- Realtek Gaming 2.5 GbE Family Controller
- Other Devices:
- Network Controller (drivers installed for this device)

No driver is available, as it was installed on 1/30/25 and isn't part of the original installation. The event log contains the message: "Device PCI\VEN_10EC&DEV_C852&SUBSYS_C85210EC&REV_01\00E04CFFFEC8520100 was configured."

I'm not sure if any additional information would help.

Thanks ahead of time for your assistance!
S
souldog11
05-15-2022, 05:57 PM #1

My Bluetooth radio seems to be active, the driver is up-to-date, and it was previously removed and then re-added. However, it doesn't recognize any Bluetooth devices that are in pairing mode (such as headset, mouse, or earbuds). I've configured it to be searchable by other systems, but it doesn't appear on my iPhone. Other devices still show up there, along with a Dell laptop.

I installed the system several years ago, and although I'm not familiar with Bluetooth usage on this machine, I haven't encountered any issues with the Ethernet connection. I've performed various updates, uninstalled and reinstalled software, rebooted, and disabled settings.

I'm open to purchasing a USB adapter (just need Bluetooth for headphones), but I worry it might interfere with the built-in radio.

System details:
- Windows 24H2
- Adapter: Realtek Gaming 2.5GbE Family Controller
- MoBo: Gigabyte B650 GAMING X AX
- Belarc reports:
- Bluetooth Device (Personal Area Network)
- Cable unplugged
- Link-local IPv6 Address: xxxxxxxx
- Dhcp Server: none responded
- Physical Address: xxxxxxxx
- Connection Speed: 3 Mbps

Device Manager lists:
- Bluetooth
- Bluetooth Device (RFCOMM Protocol TDI)
- Generic Bluetooth Adapter
- Microsoft Bluetooth Enumerator
- Microsoft Bluetooth LE Enumerator
- Network Adapters:
- Bluetooth Device (Personal Area Network)
- Realtek Gaming 2.5 GbE Family Controller
- Other Devices:
- Network Controller (drivers installed for this device)

No driver is available, as it was installed on 1/30/25 and isn't part of the original installation. The event log contains the message: "Device PCI\VEN_10EC&DEV_C852&SUBSYS_C85210EC&REV_01\00E04CFFFEC8520100 was configured."

I'm not sure if any additional information would help.

Thanks ahead of time for your assistance!

M
MarioCovrigel
Member
195
05-15-2022, 06:09 PM
#2
Check if the Realtek 8852 WLAN + BT driver was installed.
M
MarioCovrigel
05-15-2022, 06:09 PM #2

Check if the Realtek 8852 WLAN + BT driver was installed.

M
maxo1973
Member
149
05-15-2022, 06:44 PM
#3
Is the antenna connected to the motherboard? If not, connect it and attempt again. This is necessary for the adapter to function correctly.
M
maxo1973
05-15-2022, 06:44 PM #3

Is the antenna connected to the motherboard? If not, connect it and attempt again. This is necessary for the adapter to function correctly.

N
Nightrangertwf
Member
161
05-15-2022, 08:10 PM
#4
I thought that was just for WiFi? I went ahead and attached it, rebooted, still no luck.
N
Nightrangertwf
05-15-2022, 08:10 PM #4

I thought that was just for WiFi? I went ahead and attached it, rebooted, still no luck.

B
biscuitnator
Junior Member
42
05-16-2022, 08:43 AM
#5
Is there any update available for your motherboard?
B
biscuitnator
05-16-2022, 08:43 AM #5

Is there any update available for your motherboard?

Y
yalo29
Senior Member
641
06-02-2022, 10:49 AM
#6
Check if the Realtek 8852 WLAN + BT driver was installed.
Y
yalo29
06-02-2022, 10:49 AM #6

Check if the Realtek 8852 WLAN + BT driver was installed.

A
AdamKoudy
Senior Member
740
06-03-2022, 02:25 AM
#7
REV: 1.5
A
AdamKoudy
06-03-2022, 02:25 AM #7

REV: 1.5

C
Catsstate
Member
146
06-20-2022, 08:41 AM
#8
We have a winner! It seems I might have deleted this driver during all my disable/re-enable sessions. In Device Manager, Bluetooth now displays the Realtek Bluetooth Adapter instead of the Generic one. Together with the antenna, that should have worked. When I add a Bluetooth device, it appears multiple devices in the list. Thank you both for your assistance!
As I mentioned, I don't really use it, but who wants to live with a PC that they built and isn't running at 100%?
C
Catsstate
06-20-2022, 08:41 AM #8

We have a winner! It seems I might have deleted this driver during all my disable/re-enable sessions. In Device Manager, Bluetooth now displays the Realtek Bluetooth Adapter instead of the Generic one. Together with the antenna, that should have worked. When I add a Bluetooth device, it appears multiple devices in the list. Thank you both for your assistance!
As I mentioned, I don't really use it, but who wants to live with a PC that they built and isn't running at 100%?