Problem with PC freezes on new platform
Problem with PC freezes on new platform
I changed platform to AM5 6 months ago (bought Ryzen 7600x, Asrock X670E PG Lightning and 2x16 G.Skill F5-6000J3636F16GX2-TZ5NR) and have issues with random lockups every now and them (not gamebreaking but kinda annoying, want to make sure it´s not hardware related)
Minidumps (I had more crashes but strangely windows was not creating them before):
https://files.catbox.moe/ysqujs.zip
Notes:
Updated BIOS to 2.0 last month and reinstalled Windows 11 2 months ago.
Run HCI Memtest 3 times to 1600% and Memtest86 4 pases on expo and no errors reported.
RAM works on A2+B2 but not A1+B1 (the manual tells you to install in that order so maybe it's not really an issue)
I do not suspect off the PSU and GPU (Seasonic focus Plus GX 750W and RX 5700 XT Sapphire Nitro), they worked fine with the other Mobo, RAM and CPU.
Tested RAM at stock settings (although GPU was Oced)
The last lockup today(faulty hardware corrupted page) was odd, It happened inmediately after opening radeon software (never had a freeze in a non gaming scenario before).
IMO there's some issue with the RAM (read that Samsung sticks are not very good for AM5) or a buggy BIOS, there were lots of error when I first installed the RAM, MB and CPU and I had to reinstall Windows (corrupted). After updating bios freezes where very sporadic.
I have a new PSU (Corsair RM750X) waiting to be installed, maybe the problem goes away haha.
Hoping to get some insight about the minidumps to identify the issue (maybe there´s some faulty driver or have to RMA something). Thank you for your time.
For easier diagnosis, please share your PC specifications including age, make, model, and complete details.
Additional hardware notes: Since you hinted at possible RAM issues, I recommend opening CMD with admin privileges and executing "sfc /scannow" to detect any system corruption that might affect memory or installations.
Updated BIOS to 2.0 last month
https://pg.asrock.com/mb/AMD/X670E%20PG%...x.asp#BIOS
You still need to update one more BIOS version. After confirming the flash was applied, turn off CMOS, disconnect from power, remove the CMOS battery, and replace it after 30 minutes.
Your manual indicates:
https://download.asrock.com/Manual/X670E...htning.pdf
Slots A2 and B2 only.
Windows 11 was reinstalled about two months ago.
Where did you obtain the OS installer? Were you using offline installation? Did you run the installer as an administrator with the newest drivers?
Here are your specifications summarized:
CPU: Ryzen 7600x
MOBO: X670E PG lightning
Power Supply: Seasonic Focus plus 750W GF
Graphics Card: RX 5700 XT Sapphire Nitro+
RAM: 2x16 G.Skill F5-6000J3636F16GX2-TZ5NR
Storage: Samsung 980 PRO 1TB
Case: Be Quiet Silent Base 802
Windows Version and Build: Windows 11 Pro Version 10.0.22621 Build 22621
Extra hardware: G915 Lightspeed Keyboard, Astro A40TR+ Mixamp and Rival 600 (mouse)
I run /sfc scannow and DISM regularly and there are no issues found.
BIOS updates: Yes, I should verify for version 2.02 as freezing occurred in previous BIOS versions; usually I install the latest BIOS and set optimized settings without removing the battery.
RAM installation: Installed A2+B2 but tested other slots to resolve the problem (didn’t expect failure).
Windows 11 Installation: Used a USB stick with an account (likely online); possibly missed installing essential drivers via administrator—worth checking.
Hardware concerns: Likely RAM or motherboard issues; if you need more details, share minidumps, bad pool header, or faulty page errors.
If forced to decide, given no corruption detected in the scan and several memtest passes confirming stability, the motherboard or driver/BIOS might be the source of problems. This is mainly based on instinct, so keep it in mind.
So I used WinDBG for debbuging the dump files:
For reference the last lockup today was odd, It happened inmediately after opening radeon software (never had a freeze in a non gaming scenario before) and was running Expo at 5600 instead of 6000.
FAULTY_HARDWARE_CORRUPTED_PAGE (12b)
This BugCheck indicates that a single bit error was found in this page. This is a hardware memory error.
Arguments:
Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
Arg2: 0000000000000786, physical page number
Arg3: 0000022692839da0, zero
Arg4: ffffe7002348f000, zero
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 2656
Key : Analysis.Elapsed.mSec
Value: 3286
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 203
Key : Analysis.Init.Elapsed.mSec
Value: 9474
Key : Analysis.Memory.CommitPeak.Mb
Value: 146
Key : BlackBox.SmDecompressionFailure.CompressedSize
Value: 0x786
Key : BlackBox.SmDecompressionFailure.CompressionFormat
Value: 0x3
Key : BlackBox.SmDecompressionFailure.SourceDataHash
Value: 0xce24859
Key : BlackBox.SmDecompressionFailure.SourceDataOffset
Value: 0x19da0
Key : BlackBox.SmDecompressionFailure.SourcePFN1
Value: 0x537329
Key : BlackBox.SmDecompressionFailure.SourcePFN2
Value: 0x1e752a
Key : BlackBox.SmDecompressionFailure.TargetPFN
Value: 0x81cd40
Key : Bugcheck.Code.LegacyAPI
Value: 0x12b
Key : Dump.Attributes.AsUlong
Value: 1808
Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1
Key : Dump.Attributes.ErrorCode
Value: 0
Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1
Key : Dump.Attributes.LastLine
Value: Dump completed successfully.
Key : Dump.Attributes.ProgressPercentage
Value: 0
Key : Failure.Bucket
Value: 0x12B_c00002c4_StCtDecompressFailed_nt!ST_STORE_SM_TRAITS_::StDmPageError
Key : Failure.Hash
Value: {c6a6bb4d-3b77-dff6-2d9b-75f5d0f61a50}
Key : Hypervisor.Enlightenments.ValueHex
Value: 1497cf94
Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 1
Key : Hypervisor.Flags.ApicEnlightened
Value: 1
Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 0
Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0
Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0
Key : Hypervisor.Flags.CpuManager
Value: 1
Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 0
Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 1
Key : Hypervisor.Flags.Epf
Value: 0
Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 1
Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1
Key : Hypervisor.Flags.MaxBankNumber
Value: 0
Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0
Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0
Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 1
Key : Hypervisor.Flags.Phase0InitDone
Value: 1
Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0
Key : Hypervisor.Flags.RootScheduler
Value: 0
Key : Hypervisor.Flags.SynicAvailable
Value: 1
Key : Hypervisor.Flags.UseQpcBias
Value: 0
Key : Hypervisor.Flags.Value
Value: 4853999
Key : Hypervisor.Flags.ValueHex
Value: 4a10ef
Key : Hypervisor.Flags.VpAssistPage
Value: 1
Key : Hypervisor.Flags.VsmAvailable
Value: 1
Key : Hypervisor.RootFlags.AccessStats
Value: 1
Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 1
Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 1
Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0
Key : Hypervisor.RootFlags.HostTimelineSync
Value: 1
Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0
Key : Hypervisor.RootFlags.IsHyperV
Value: 1
Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 1
Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 1
Key : Hypervisor.RootFlags.MceEnlightened
Value: 1
Key : Hypervisor.RootFlags.Nested
Value: 0
Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 1
Key : Hypervisor.RootFlags.Value
Value: 1015
Key : Hypervisor.RootFlags.ValueHex
Value: 3f7
BUGCHECK_CODE: 12b
BUGCHECK_P1: ffffffffc00002c4
BUGCHECK_P2: 786
BUGCHECK_P3: 22692839da0
BUGCHECK_P4: ffffe7002348f000
FILE_IN_CAB: 120823-6000-01.dmp
TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b
DUMP_FILE_ATTRIBUTES: 0x1808
Kernel Generated Triage Dump
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: MemCompression
STACK_TEXT:
ffff808d`42029be8 fffff806`4e5c460f : 00000000`0000012b ffffffff`c00002c4 00000000`00000786 00000226`92839da0 : nt!KeBugCheckEx
ffff808d`42029bf0 fffff806`4e45d82b : 00000000`00000200 00000000`00000003 ffff8287`73135050 00000226`92839da0 : nt!ST_STORE<SM_TRAITS>::StDmPageError+0xfb
ffff808d`42029c40 fffff806`4e5c55e8 : 00000000`00000004 fffff806`4e5bed72 00000000`00000000 00000000`00000001 : nt!ST_STORE<SM_TRAITS>::StDmSinglePageCopy+0x2c5
ffff808d`42029d10 fffff806`4e5c6248 : 00000000`00000001 00000000`0000da39 00000000`00000000 ffff8287`0000a000 : nt!ST_STORE<SM_TRAITS>::StDmSinglePageTransfer+0xa0
ffff808d`42029d60 fffff806`4e5c4dd5 : ffffffff`ffffffff ffff8287`8a50c000 ffff808d`42029e40 ffff8287`896edb90 : nt!ST_STORE<SM_TRAITS>::StDmpSinglePageRetrieve+0x1c4
ffff808d`42029e00 fffff806`4e5be86b : ffff808d`4202a039 00000000`00000001 fffff806`4ec69540 ffff8287`9d2a9710 : nt!ST_STORE<SM_TRAITS>::StDmPageRetrieve+0xc9
ffff808d`42029eb0 fffff806`4e5be741 : ffff8287`73135000 ffff8287`896edb90 ffff8287`8a50c000 ffff8287`731369c0 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadIssue+0x93
ffff808d`42029f30 fffff806`4e2eb81a : ffff8287`8e5c00f4 ffff8287`73135000 00000000`00000000 ffff8287`8a50c000 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadCallout+0x21
ffff808d`42029f60 fffff806`4e45d2ae : fffff806`4e5be720 ffff808d`4202a000 00000000`00000002 ffff8287`00000000 : nt!KeExpandKernelStackAndCalloutInternal+0x7a
ffff808d`42029fd0 fffff806`4e5c0648 : ffff808d`00000000 ffff8287`600f21c8 00000000`000003ff ffff8287`896edb90 : nt!SMKM_STORE<SM_TRAITS>::SmStDirectRead+0xd6
ffff808d`4202a0a0 fffff806`4e5bdf53 : 00000000`000003ff 00000000`000003ff ffff808d`4202a150 ffff8287`896edb90 : nt!SMKM_STORE<SM_TRAITS>::SmStWorkItemQueue+0x48
ffff808d`4202a0f0 fffff806`4e45cd42 : 00000000`0000000c ffff8287`896edb90 00000000`0000000a 00000000`0000000a : nt!SMKM_STORE_MGR<SM_TRAITS>::SmIoCtxQueueWork+0x1d7
ffff808d`4202a180 fffff806`4e5c78c2 : ffff8287`9d2a97d0 ffff808d`4202a240 00000000`0000000a ffff808d`00000000 : nt!SMKM_STORE_MGR<SM_TRAITS>::SmPageRead+0x1cc
ffff808d`4202a200 fffff806`4e4486e2 : ffff8287`20e3c2e2 00000000`00000001 ffff8287`78bc7700 fffff806`4e269d09 : nt!SmPageRead+0x42
ffff808d`4202a240 fffff806`4e2b6be7 : 00000000`00000002 ffff808d`4202a380 ffff8287`9d2a96c0 ffff8287`9d2a96c0 : nt!MiIssueHardFaultIo+0x1911d2
ffff808d`4202a290 fffff806`4e262e21 : 00000000`c0033333 00000000`00000001 000002c3`2fb91120 00000000`00000000 : nt!MiIssueHardFault+0x207
ffff808d`4202a340 fffff806`4e427529 : ffff808d`4202a4e0 ffff8287`8e5c0080 000002c2`4c5f0000 00000000`00000000 : nt!MmAccessFault+0x331
ffff808d`4202a460 00007fff`6a00ec41 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x369
000000e4`29cfa0a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007fff`6a00ec41
SYMBOL_NAME: nt!ST_STORE<SM_TRAITS>::StDmPageError+fb
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
IMAGE_VERSION: 10.0.22621.2715
STACK_COMMAND: .cxr; .ecxr ; kb
BUCKET_ID_FUNC_OFFSET: fb
FAILURE_BUCKET_ID: 0x12B_c00002c4_StCtDecompressFailed_nt!ST_STORE_SM_TRAITS_::StDmPageError
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {c6a6bb4d-3b77-dff6-2d9b-75f5d0f61a50}
Followup: MachineOwner
---------
Freeze on november 26th:
BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000022,
Arg2: ffff970ac5deb000
Arg3: 0000000000000001
Arg4: 0000000000000000
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1328
Key : Analysis.Elapsed.mSec
Value: 2417
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 92
Key : Analysis.Init.Elapsed.mSec
Value: 13234
Key : Analysis.Memory.CommitPeak.Mb
Value: 143
Key : Bugcheck.Code.LegacyAPI
Value: 0x19
Key : Dump.Attributes.AsUlong
Value: 1808
Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1
Key : Dump.Attributes.ErrorCode
Value: 0
Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1
Key : Dump.Attributes.LastLine
Value: Dump completed successfully.
Key : Dump.Attributes.ProgressPercentage
Value: 0
Key : Failure.Bucket
Value: 0x19_22_amdkmdag!unknown_function
Key : Failure.Hash
Value: {c7cab325-b39d-9b7f-87e5-bb5aeddcf395}
Key : Hypervisor.Enlightenments.ValueHex
Value: 1497cf94
Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 1
Key : Hypervisor.Flags.ApicEnlightened
Value: 1
Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 0
Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0
Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0
Key : Hypervisor.Flags.CpuManager
Value: 1
Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 0
Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 1
Key : Hypervisor.Flags.Epf
Value: 0
Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 1
Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1
Key : Hypervisor.Flags.MaxBankNumber
Value: 0
Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0
Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0
Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 1
Key : Hypervisor.Flags.Phase0InitDone
Value: 1
Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0
Key : Hypervisor.Flags.RootScheduler
Value: 0
Key : Hypervisor.Flags.SynicAvailable
Value: 1
Key : Hypervisor.Flags.UseQpcBias
Value: 0
Key : Hypervisor.Flags.Value
Value: 4853999
Key : Hypervisor.Flags.ValueHex
Value: 4a10ef
Key : Hypervisor.Flags.VpAssistPage
Value: 1
Key : Hypervisor.Flags.VsmAvailable
Value: 1
Key : Hypervisor.RootFlags.AccessStats
Value: 1
Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 1
Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 1
Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0
Key : Hypervisor.RootFlags.HostTimelineSync
Value: 1
Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0
Key : Hypervisor.RootFlags.IsHyperV
Value: 1
Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 1
Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 1
Key : Hypervisor.RootFlags.MceEnlightened
Value: 1
Key : Hypervisor.RootFlags.Nested
Value: 0
Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 1
Key : Hypervisor.RootFlags.Value
Value: 1015
Key : Hypervisor.RootFlags.ValueHex
Value: 3f7
BUGCHECK_CODE: 19
BUGCHECK_P1: 22
BUGCHECK_P2: ffff970ac5deb000
BUGCHECK_P3: 1
BUGCHECK_P4: 0
FILE_IN_CAB: 112623-6500-01.dmp
TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b
DUMP_FILE_ATTRIBUTES: 0x1808
Kernel Generated Triage Dump
POOL_ADDRESS: fffff80241b1d470: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
ffff970ac5deb000
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: SearchHost.exe
STACK_TEXT:
ffffe501`3553e228 fffff802`412bb1ba : 00000000`00000019 00000000`00000022 ffff970a`c5deb000 00000000`00000001 : nt!KeBugCheckEx
ffffe501`3553e230 fffff802`418ac3ac : 01000000`00000000 00000000`4e4b4e55 00000000`00000000 00000000`00000000 : nt!ExpRemoveTagForBigPages+0x1995da
ffffe501`3553e2a0 fffff802`a0beff06 : ffffd083`00000000 00000000`4e4b4e55 00000000`00000000 00000000`00000000 : nt!ExFreePoolWithTag+0x29c
ffffe501`3553e330 ffffd083`00000000 : 00000000`4e4b4e55 00000000`00000000 00000000`00000000 00000000`4e4b4e55 : amdkmdag+0x21ff06
ffffe501`3553e338 00000000`4e4b4e55 : 00000000`00000000 00000000`00000000 00000000`4e4b4e55 fffff802`a0a557e4 : 0xffffd083`00000000
ffffe501`3553e340 00000000`00000000 : 00000000`00000000 00000000`4e4b4e55 fffff802`a0a557e4 ffff970a`c5deb000 : 0x4e4b4e55
SYMBOL_NAME: amdkmdag+21ff06
MODULE_NAME: amdkmdag
IMAGE_NAME: amdkmdag.sys
STACK_COMMAND: .cxr; .ecxr ; kb
BUCKET_ID_FUNC_OFFSET: 21ff06
FAILURE_BUCKET_ID: 0x19_22_amdkmdag!unknown_function
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {c7cab325-b39d-9b7f-87e5-bb5aeddcf395}
Followup: MachineOwner
---------