Problem with newly installed PC stopping during gameplay
Problem with newly installed PC stopping during gameplay
Hello, I’m not very familiar with computers, but I hope this explanation makes sense. I’ve been trying to find a solution online, yet I’m still unclear about what’s causing the problem and it’s been quite frustrating. I really wish someone could assist me.
Recently, in early April 2024, I assembled my PC with my brother’s help. However, I’ve encountered problems where the computer shuts down while playing Fortnite. I can load the game without any issues, but after about 5 to 20 minutes into a match, it suddenly stops. The monitor disconnects and the lights remain on near the power button. This happens every time, whether or not I’m running other applications like Discord. It only happens during gameplay, not while playing other programs.
What I’ve tried so far:
At first, we checked the temperature readings during the match; nothing looked unusual. Then, since temperatures seemed normal and many people suggested a power supply issue, I returned my PSU and got a new one from the same brand yesterday. After installing it, the problem persisted. I also updated the BIOS, but it didn’t help. The issue started in May, but before that I never experienced the PC shutting down while gaming. I followed a recommendation and ran “sfc /scannow,” which mentioned four fixes from this post.
Additionally, on the Windows Event Viewer, after rebooting, I noticed Event ID 131 repeatedly after each crash, which says “Metadata staging failed” with a result code of 0x80070490 for a specific container.
Please let me know if you need more details.
System specs:
OS: Windows 11 Pro Ver. 23H2
Motherboard: ASRock B660M Pro RS Micro ATX LGA1700
CPU: Intel Core i5-13400 2.5 GHz 10-Core
PSU: MSI MAG A550BN 550 W 80+ Bronze Certified ATX
GPU: XFX Speedster SWFT 319 Radeon RX 6800 16 GB
CPU Cooler: Thermalright Peerless Assassin 66.17 CFM
Memory: Silicon Power GAMING 32 GB (2 x 16 GB) DDR4-3200 CL16
Storage: Leven JPS600 2 TB M.2-2280 PCIe 3.0 X4 NVME SSD
The PSU isn't enough for that graphics card, considering its power consumption and performance.
Look for a PSU rated at 650W or higher, offering a minimum of 7 years' warranty, compatible with ATX 3.x models.
I’d really think about going 750 or 850 even. They suggest 650, but that’s just the lowest. Over time, power supplies tend to wear out and might not deliver the same power as when they were new. So it’s better to go higher.
Also, when you purchase a fresh power supply, avoid using the same cables your previous one used—especially if it’s a modular unit. Reusing old cables could mean they’re wired differently, risking damage to your components and leading to costly repairs.
I'm using a seasonic built 650w with my 5800x and RX 6800 for three years without any problems. I think upgrading to a 750w would be a good idea. I already had the 650w before switching to the RX 6800, especially since I bought it at full price during the shortages.
Many of the larger Seasonic PSUs tend to be oversized. A 650w Seasonic Focus gold model might easily reach 750w when brand new. I own an 850w prime titanium unit from 2019 with a 500w vBIOS on my 3080, and it has performed without any problems after six years of use.