Problem with my laptop... What should I do next? Trying Safe Mode Boot but can't restore from system image.
Problem with my laptop... What should I do next? Trying Safe Mode Boot but can't restore from system image.
Here are the details you provided about your laptop:
- Model: DELL Inspiron 5502
- Processor: 11th Gen Intel® Core™ i7-1165G7 @ 2.80GHz (1.69 GHz)
- RAM: 16.0 GB (15.7 GB available)
- System type: 64-bit OS, x64-based processor
- Edition: Windows 11 Home
- Version: 25H2
- Installation date: 9/20/2025
- OS build: 26200.7171
- Features: Windows Feature Experience Pack 1000.26100.265.0
You mentioned trying to upgrade from Windows 10 to Windows 11 and encountered several issues, including problems with voice search in Firefox not working on your laptop. You attempted safe mode, system recovery, and backup tools without success. You're considering reinstalling Windows but are unsure if it will resolve the current problem.
If the SSD and Windows Boot Manager appear in Boot Device Priorities, it suggests the OS is likely corrupt rather than just a faulty SSD. I managed to reinstall Windows through a clean process: resetting the OS, using an updated USB installer, installing drivers via elevated command, and performing the installation offline.