Problem with internet connectivity Network disruption reported Users experiencing issues
Problem with internet connectivity Network disruption reported Users experiencing issues
Forgive me in advance, I only possess a basic knowledge when it comes to networking. I have been experiencing a very interesting issue the past few weeks and despite troubleshooting for hours a week I still have not found a permanent fix. Some info about my connection, first off: I live in a guest house on some rich people's property and pay them rent. This guest house is only about 20 yards from the Xfinity modem/router combo that they pay for, and is closer to my apt than to parts of their own house. My connection, when it is functioning properly, is excellent and I enjoy 300mb/s+ download and 20-30mb/s upload over a wireless connection and over 500mb/s down on a wired connection. We have already had this unit replaced to try and combat this issue but the problem persists. If it were up to me I'd have my own modem and router set up rather than the garbage Xfinity provides but at the moment that isn't an option. The jist of the issue is this: at random, ALL websites and connections except for google, youtube, facebook and instagram (and perhaps more that I haven't checked) time out, giving a "Failed to Resolve IP" error. However, the sites listed before work perfectly fine while this goes on. Any other website or connection, including things like steam, discord, and spotify will time out. What's stranger is that this happens on my laptop in the other room aswell, but not on my mobile device or any other device on the network. These are both wireless connections, however the problem persists if either is connected via ethernet to the router. I'd list all the troubleshooting measures I've taken but its literally been weeks and I can't recount them all. Some include trying to set static IP's and preferred DNS servers to both devices, disabling ALL windows firewalls and router firewalls as a test measure, replacing the modem/router device from Xfinity as stated above, booting to linux on my laptop to see if it was windows related, and much more. A temporary fix I have found is switching the network profile from private to public, waiting a minute, and then switching it back again. I'd say this could be placebo and the real fix is just waiting a bit, but I've tried waiting over an hour with no results, but when trying this method it works instantly almost every time. This will fix the issue for a random amount of time, usually in the realm of a few hours but sometimes as long as a full day. Thanks in advance for anyone who can provide helpful input, or point out where I've missed something.
Error resolving IP often points to a DNS problem, indicating a mistyped domain. It can also happen if your internet goes down unexpectedly. ~60 feet is a reasonable range, and obstacles between you and the access point might affect signal strength. Check the connections—do you have direct access to the router? Plug in a short Ethernet cable to your laptop and try browsing for a few days. Consistent performance suggests faulty wiring.
OP mentions previous attempts with a direct wired link to the router, but the issue continues. The modem/router and its wiring were recently replaced by Xfinity. It's important to remember that "failed to resolve IP" is the exact term Chrome displays, while other browsers might show a timeout for the website connection.
They've got a TV and stereo system in the same entertainment center as the router. about 30 feet away or so is a set of guitar amps and other audio equipment. not sure if any of that qualifies. edit: for clarification, both devices were placed within arms length of the router and connected with a cable no longer than a few feet.
More than sufficient distance is involved. Occasionally, high voltage gear can lead to packet loss on unshielded low voltage cables. After replacing the equipment, the likely issue is a WAN problem. Do the wealthier individuals use their own modems/routers or rely on a shared one?
It seems the problem likely lies in the physical network. A Wi-Fi analyzer can help check channel congestion, but it doesn’t explain wired client behavior. Switching to a different operating system has ruled out OS-related issues. Did you test various browsers as well?