Problem with Hyland PACSgear software on Windows 11?
Problem with Hyland PACSgear software on Windows 11?
Hello. I own multiple discs with various studies, CT scans, and MRI scans, all using the Hyland PACSgear software. These discs are not loading on my computer. They have been burned three times for me, yet other discs still work perfectly.
During my recent hospital visit to retrieve the studies, I was informed about a Windows 11 issue that has since been resolved. However, the new discs still fail to load.
A CT scan I had recently underwent loaded without problems in my computer. When I inserted the discs, my system didn’t recognize any drive and kept spinning. I attempted recovery tools, but they repeatedly warned me to insert a disc or confirm a drive is present.
I tried a clean boot from power off, keeping the drive plugged in until the system restarts. There appears to be data stored on the discs. Could anyone suggest a method to access the drive and extract the images? I only need the files, not the software interface.
These disks are CDs, DVDs, or BluRay discs.
Do different types of media play back properly in your optical drive?
What is the model of your optical drive? Do you have another one available?
They are likely using rewritable CDs, which often face compatibility problems. Switching to a recordable CD would be better, as these are generally more compatible with various devices. It's also advisable to opt for a high-quality disk from a reputable brand rather than inexpensive bulk-purchased ones.
You could also suggest they consider using a recordable DVD, since these tend to work more consistently across different systems. However, it's best to steer clear of rewritable DVDs.
I will reach out to them and check if they can use a DVD I bring along. I asked them to use a USB drive, but she said they couldn’t. She mentioned it was related to Windows 11. Even a damaged disk might be readable with recovery tools. The drive isn’t recognized when I insert the discs. I now have nine of them, but only one with an X-ray appears to work. Could the disks be too full or loading slow? I’m not sure. Thank you for your help.