Problem with headphone mic and DTS audio control.
Problem with headphone mic and DTS audio control.
You might be facing a connection issue. The TS, TRS, TRRS [Tip, Sleeve, Ring] connectors could have a mismatch in their physical or pinout setup, and the standard they use may differ from what the audio devices require. This could even involve proprietary settings.
Note: Understanding TRRS and Audio Jacks - Cable Chick Blog
Ensure all cables or adapters used are compatible.
When you access the Windows - Settings- Apps - Installed Apps menu, it shows up as an application you can remove.