F5F Stay Refreshed Hardware Desktop Problem with Epson printer?

Problem with Epson printer?

Problem with Epson printer?

T
TheBozoPlays
Senior Member
642
07-20-2021, 04:09 PM
#1
Hello all!
I’m dealing with a problem with my Epson WorkForce Pro WF-C878R printer. After finishing a print job and pressing the <<Last Original>> button, only half of the scanned document arrives in my email (using scan-to-mail). Only I notice this issue, while others receive their documents fine. As an IT professional, what’s the most likely cause? Could it be a paper size or format mismatch, outdated software/hardware, incorrect SMTP settings, or a glitch with my email client or temporary email service? My system runs Windows 11.
Thank you in advance for your help.
T
TheBozoPlays
07-20-2021, 04:09 PM #1

Hello all!
I’m dealing with a problem with my Epson WorkForce Pro WF-C878R printer. After finishing a print job and pressing the <<Last Original>> button, only half of the scanned document arrives in my email (using scan-to-mail). Only I notice this issue, while others receive their documents fine. As an IT professional, what’s the most likely cause? Could it be a paper size or format mismatch, outdated software/hardware, incorrect SMTP settings, or a glitch with my email client or temporary email service? My system runs Windows 11.
Thank you in advance for your help.

C
crazypotpie
Member
225
07-20-2021, 10:59 PM
#2
like half the pages or half page of blank and half page of document
C
crazypotpie
07-20-2021, 10:59 PM #2

like half the pages or half page of blank and half page of document

P
ProstaKFX
Member
97
07-21-2021, 12:18 AM
#3
Half page for blank, half page in document
P
ProstaKFX
07-21-2021, 12:18 AM #3

Half page for blank, half page in document

X
xYokiiZz
Junior Member
17
07-21-2021, 06:47 AM
#4
Are you checking if your coworkers are reviewing identical documents of the same format and size? Is it a sheet of paper or a book?
X
xYokiiZz
07-21-2021, 06:47 AM #4

Are you checking if your coworkers are reviewing identical documents of the same format and size? Is it a sheet of paper or a book?

I
IronStoat
Member
137
07-23-2021, 01:51 AM
#5
Yes, the dimensions remain consistent. (A4) It's a sheet of paper, and the scanning process to this printer doesn't look similar to scanning a book.
I
IronStoat
07-23-2021, 01:51 AM #5

Yes, the dimensions remain consistent. (A4) It's a sheet of paper, and the scanning process to this printer doesn't look similar to scanning a book.

T
TheBread69
Member
200
07-29-2021, 04:41 PM
#6
don't think it would function just with your colleagues. maybe send it to another email address?
T
TheBread69
07-29-2021, 04:41 PM #6

don't think it would function just with your colleagues. maybe send it to another email address?

I
iKegreenS_
Posting Freak
878
07-29-2021, 06:13 PM
#7
Yes, thank you for the great idea, but I wasn't explaining it properly. It occurs occasionally and isn't limited to me or my coworkers. I'll follow up with more information at a later time regarding this printer. Thank you again for your assistance!
I
iKegreenS_
07-29-2021, 06:13 PM #7

Yes, thank you for the great idea, but I wasn't explaining it properly. It occurs occasionally and isn't limited to me or my coworkers. I'll follow up with more information at a later time regarding this printer. Thank you again for your assistance!

G
GanonCannon
Member
177
07-31-2021, 07:23 PM
#8
How is the printer linked?
Connected directly to the network (with a fixed IP address) or shared through a host machine.
What additional tests have been conducted?
For example: sending emails with scanned files, scanning documents and then printing them directly to check if the complete scan succeeds.
Are there any records in the printer logs or other system logs?
Does the operation function after a reset or when some devices are turned off?
As I see it, the issue is sporadic.
What is the full workflow beginning with the document, through scanning, saving, emailing, etc.?
Identify patterns: everything works normally until person A scans a file, or when a document exceeds a certain size and is sent via email. This only occurs after other regular tasks.
The goal is to find a difference between the moments when scanning and emailing succeed and when they fail.
You should test carefully and methodically, focusing on one change at a time.
My assumption is that control codes might be causing problems somewhere in the described steps.
G
GanonCannon
07-31-2021, 07:23 PM #8

How is the printer linked?
Connected directly to the network (with a fixed IP address) or shared through a host machine.
What additional tests have been conducted?
For example: sending emails with scanned files, scanning documents and then printing them directly to check if the complete scan succeeds.
Are there any records in the printer logs or other system logs?
Does the operation function after a reset or when some devices are turned off?
As I see it, the issue is sporadic.
What is the full workflow beginning with the document, through scanning, saving, emailing, etc.?
Identify patterns: everything works normally until person A scans a file, or when a document exceeds a certain size and is sent via email. This only occurs after other regular tasks.
The goal is to find a difference between the moments when scanning and emailing succeed and when they fail.
You should test carefully and methodically, focusing on one change at a time.
My assumption is that control codes might be causing problems somewhere in the described steps.