Problem PC shows black screen with blue X when installing updates, but just happens to one specific game.
Problem PC shows black screen with blue X when installing updates, but just happens to one specific game.
I have a computer that I'm trying to help my friend fix so he doesn't get stuck when playing Star Citizen. He crashes randomly while gaming, but nothing else happens in the game besides Split Fiction. When he plays Split Fiction, it says his graphics card has not enough VRAM and forces him to use DX11 instead of DX12. Every time he goes back up the graphics power level, he crashes right away. I'll send more details and log files tomorrow (May 17) so we can see what's going on. His computer setup is like this: Power supply - RMX RM850X by Corsair with gold certification. Memory - two sticks of 16GB DDR5 RAM from an Nvidia Asus card running in DX12 mode. Processor - Intel i9 14900k with a motherboard that has WiFi and 6E features, plus an NZXT Kraken X53 cooler for the power supply unit. Operating system - Windows 11 on an SSD. Storage - one fast m.2 1TB drive as the main storage and a standard 5400 rpm 1TB hard drive for backup. I know Star Citizen isn't very optimized, but my PC works fine with it right now. My friend is using a CPU from 3 years ago, an Nvidia GeForce 4080 Super OC, two sticks of 16GB DDR4 RAM, and a Corsair 120mm AIO cooler for his power supply unit. I know the power supply might not be enough because some checks say it should handle the load, but I can't find any reason why it isn't working. His CPU gets warm sometimes but only lasts about half an hour or less before cooling down to normal levels. (When playing Star Citizen, the temperature jumps from around 63 degrees Celsius up to 100 degrees Celsius). What other advice do you have?
Hey there! Since you told me your friend did an upgrade and these are the new specs, I need to know what they looked like before. To help us fix any issues, we usually need all the details of your build right now: CPU cooler, Motherboard, RAM, Hard Drive or SSD, GPU, Power Supply, Chassis, Operating System, Monitor. Also tell me how old that power supply is besides its model name. And check if you have an updated BIOS version for the motherboard at this time. For any weird crashes (BSoD), please share the .dmp files so we can look at them together. Lastly, what other games has your friend tried running on this system?