F5F Stay Refreshed Hardware Desktop Problem occurs when USB devices lose connection following SSD installation.

Problem occurs when USB devices lose connection following SSD installation.

Problem occurs when USB devices lose connection following SSD installation.

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Santonite
Member
208
07-27-2021, 12:51 AM
#1
I'm struggling with this strange problem. After setting up a new SSD and installing Windows, I noticed issues while gaming: the game would stutter and then all external devices—keyboard, mouse, Bluetooth adapter, and wired internet—would disconnect unexpectedly. This happened even though everything was connected to the motherboard. I've never seen anything like this discussed online, and I really hope someone can help me fix it. My PC details: Asus B550-F gaming motherboard, MSI Gaming X Trio RTX 3070 Ti, Ryzen 7 5800X, 32GB RAM, Windows 11 64-bit, BIOS version 3002. The new SSD is Samsung Evo 980 Pro 500GB, and the old one was Samsung Evo 970 500GB.
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Santonite
07-27-2021, 12:51 AM #1

I'm struggling with this strange problem. After setting up a new SSD and installing Windows, I noticed issues while gaming: the game would stutter and then all external devices—keyboard, mouse, Bluetooth adapter, and wired internet—would disconnect unexpectedly. This happened even though everything was connected to the motherboard. I've never seen anything like this discussed online, and I really hope someone can help me fix it. My PC details: Asus B550-F gaming motherboard, MSI Gaming X Trio RTX 3070 Ti, Ryzen 7 5800X, 32GB RAM, Windows 11 64-bit, BIOS version 3002. The new SSD is Samsung Evo 980 Pro 500GB, and the old one was Samsung Evo 970 500GB.

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ethan2901
Junior Member
41
07-27-2021, 08:50 PM
#2
Do you have the B550 chipset driver installed? B550 Drivers & Support | AMD Typically not necessary, though if your slot is compatible, it might compete for bandwidth with other devices such as USB or PCIe.
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ethan2901
07-27-2021, 08:50 PM #2

Do you have the B550 chipset driver installed? B550 Drivers & Support | AMD Typically not necessary, though if your slot is compatible, it might compete for bandwidth with other devices such as USB or PCIe.

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Kristijanman
Junior Member
38
07-31-2021, 11:11 PM
#3
I haven't tried it before, but I'll attempt it.
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Kristijanman
07-31-2021, 11:11 PM #3

I haven't tried it before, but I'll attempt it.

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steel51
Member
205
08-01-2021, 06:45 AM
#4
The system detected an USB device and is about to shut down. This usually happens after a stress test or when the PC restarts. It means there might be a problem with your USB connection or hardware. Check the USB port, cables, and try connecting a different device. If the issue persists, consult a technician.
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steel51
08-01-2021, 06:45 AM #4

The system detected an USB device and is about to shut down. This usually happens after a stress test or when the PC restarts. It means there might be a problem with your USB connection or hardware. Check the USB port, cables, and try connecting a different device. If the issue persists, consult a technician.

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ladymorepork
Posting Freak
791
08-01-2021, 08:51 AM
#5
If the problem can be triggered consistently, begin at either end. You may lower components step by step—starting from essential parts and removing them one by one—or proceed gradually until nothing remains. Typically, reducing everything slowly is safer; if it still fails after meeting basic requirements, inspect the lowest-level hardware like CPU, RAM, GPU, power supply, and peripherals. If that doesn’t resolve the issue, a fresh Windows install from a new ISO might be necessary. Should even that fail, it could indicate a faulty drive affecting input/output performance. The key is a reliable, repeatable method to provoke failure, allowing precise testing of each variable until you pinpoint the culprit.
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ladymorepork
08-01-2021, 08:51 AM #5

If the problem can be triggered consistently, begin at either end. You may lower components step by step—starting from essential parts and removing them one by one—or proceed gradually until nothing remains. Typically, reducing everything slowly is safer; if it still fails after meeting basic requirements, inspect the lowest-level hardware like CPU, RAM, GPU, power supply, and peripherals. If that doesn’t resolve the issue, a fresh Windows install from a new ISO might be necessary. Should even that fail, it could indicate a faulty drive affecting input/output performance. The key is a reliable, repeatable method to provoke failure, allowing precise testing of each variable until you pinpoint the culprit.

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FrenchTost
Member
204
08-01-2021, 04:16 PM
#6
It seems you're trying to figure out why the issue occurs occasionally. I didn't intentionally trigger it. After restarting, it failed again. The drive checked by Samsung's Magician shows no problems. You've moved the installation to an older SSD to test its performance—maybe that's the cause?
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FrenchTost
08-01-2021, 04:16 PM #6

It seems you're trying to figure out why the issue occurs occasionally. I didn't intentionally trigger it. After restarting, it failed again. The drive checked by Samsung's Magician shows no problems. You've moved the installation to an older SSD to test its performance—maybe that's the cause?

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xfrenchgamingx
Member
62
08-01-2021, 09:29 PM
#7
The SSD is connected to a dedicated PCIe slot on the motherboard. It’s not directly attached to the main CPU socket.
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xfrenchgamingx
08-01-2021, 09:29 PM #7

The SSD is connected to a dedicated PCIe slot on the motherboard. It’s not directly attached to the main CPU socket.

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Agman10
Senior Member
690
08-02-2021, 04:02 AM
#8
I installed it in the m2_1 port and the SSD itself lacks a heatsink, so I opted for the one included with the motherboard.
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Agman10
08-02-2021, 04:02 AM #8

I installed it in the m2_1 port and the SSD itself lacks a heatsink, so I opted for the one included with the motherboard.

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teostien
Member
62
08-02-2021, 05:43 PM
#9
The update to UEFI version 3002 was applied sometime during your system's maintenance window. You can check the .zip file in the downloads folder for a date stamp.
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teostien
08-02-2021, 05:43 PM #9

The update to UEFI version 3002 was applied sometime during your system's maintenance window. You can check the .zip file in the downloads folder for a date stamp.

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Orangedog26
Junior Member
13
08-02-2021, 06:32 PM
#10
Thank you for your patience. My last update was in May 2023 around 9 PM GMT+3.
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Orangedog26
08-02-2021, 06:32 PM #10

Thank you for your patience. My last update was in May 2023 around 9 PM GMT+3.

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