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Problem in Office 365 - Error 30015-11(5)?

Problem in Office 365 - Error 30015-11(5)?

P
PisulasRule
Senior Member
676
02-15-2026, 05:21 PM
#1
Hi everyone,
This is my initial message here, so please let me know if I’ve made any mistakes.
Lately, installing Microsoft Office 365 has been problematic; the process halts at 92% and displays error 30015-11 (5).
I've tried several methods:
- Installing through both online and offline installers
- Using the Office Deployment Tool (ODT)
- Cleaning all temporary files and registry entries after each attempt
The logs indicate an issue with the Click-to-Run service, but I’m unsure how to resolve it.
Could anyone assist in identifying the problem or suggest next steps?
I’ve attached my logs for reference.
Thank you ahead of time!
https://1drv.ms/f/c/2d8316de40e7181f/Ejg...Q?e=lHNf7T
P
PisulasRule
02-15-2026, 05:21 PM #1

Hi everyone,
This is my initial message here, so please let me know if I’ve made any mistakes.
Lately, installing Microsoft Office 365 has been problematic; the process halts at 92% and displays error 30015-11 (5).
I've tried several methods:
- Installing through both online and offline installers
- Using the Office Deployment Tool (ODT)
- Cleaning all temporary files and registry entries after each attempt
The logs indicate an issue with the Click-to-Run service, but I’m unsure how to resolve it.
Could anyone assist in identifying the problem or suggest next steps?
I’ve attached my logs for reference.
Thank you ahead of time!
https://1drv.ms/f/c/2d8316de40e7181f/Ejg...Q?e=lHNf7T