Possible graphics card problem with your laptop. Need assistance!
Possible graphics card problem with your laptop. Need assistance!
I recently purchased a new laptop featuring an i5 13450HX processor, 24GB DDR5 RAM, and an RTX4060 graphics card (Lenovo LOQ 15IRX9). While gaming, I've experienced issues like video playback with darkened frames freezing and strange shadows appearing around everything, making the visuals look slowed down. Even in games like UNO, I see small frames with disappearing dark outlines that reappear quickly. I attempted to update drivers from November and reinstalled Windows, but haven't encountered this problem online. I'm unsure how to describe or fix it. IMG_6585.MOV
Welcome to the forums. Please note that repeating the same question in multiple sub-forums isn't permitted. Regarding your concern, the video is only three seconds long and doesn’t display much before cutting off. Based on your attempts and description, it seems the card might be defective. Even after reinstalling drivers and fresh installing Windows, the issue persists, suggesting a hardware problem. You could try running a graphics card stress test using tools like MSI Kombustor (which has an option for artifact checking) or Unegine Heaven. If the same problems appear, it likely points to a faulty component. If you decide to proceed, consider returning the laptop for a replacement if it's still within the return window, or send it in for an RMA with the manufacturer.
I wasn't aware of the double posting rule. I attempted using FurMark artifact scanner and found no artifacts. This likely isn't a monitor issue because my friends can view the same problem when I share my screen.
Do you have another machine to evaluate your GPU? Testing a different GPU on your own system would be beneficial. Identifying the issue often starts with checking the GPU first, then examining other components one by one until you pinpoint the problem. Good luck!