Possible audio problems might stem from the motherboard or CPU, though further checks are needed for confirmation.
Possible audio problems might stem from the motherboard or CPU, though further checks are needed for confirmation.
Here are some rephrased versions of your text:
Starters – System details
Windows 11 Pro is running on a Ryzen 9 3900x processor. The ASUS ROG STRIX 2070 Super motherboard is installed. RAM comes from Corsair Vengeance 3600, clocked at 3600 MHz. The power supply is a Corsair RM850w Gold. Storage includes multiple Samsung M.2 drives (980 GB, 970 GB, 870 GB) and an 860 QVO 1TB drive. The headset uses Steel series Arctis 7 Pro wireless technology.
The main problem I’m facing is that when launching a game, only the game itself boots while the headset disconnects from the receiver. It appears to be a wireless transmitter/receiver issue. I’ve tested connecting the transmitter and headset to both my ROG Ally and PS5 without any problems, so it’s likely not the hardware itself. I attempted nearly everything possible—replacing components, performing a full system reset, and even using different ports (USB 3.0 only). I also disabled USB selective suspend, reset CMOS, and adjusted BIOS settings to force PCIe 3.0 mode.
Occasionally, the PC freezes completely during gameplay, freezing the video but keeping audio active. When I open Task Manager, it shows nothing, and restarting just spins endlessly. There have been past crashes or blue screens while gaming, which were resolved by clearing Windows and disabling XMP settings. This suggests a possible memory or boot stability issue. I’ve also tried using another person’s memory module, which produced the same outcome.
This update avoids USB complications, which suggests it isn’t tied to BIOS changes. Are you using the newest chipset drivers? You can check here: https://www.amd.com/en/support/chipsets/...t-am4/b550. Have your additional drivers been updated as well? I suggest the IOBit Driver Booster—just skip the extra software that comes with it. Did you run an SFC scan?
I’ll double-check the drivers once more just to be sure, but I’ve already installed the latest versions from the manufacturers and updated them during installation. It seems the issue isn’t with the BIOS—it might be something broader, possibly hardware-related. I ran both an SFC/SCAN and it came back clean. Just now I executed a system scan via C:\Windows\System32>sfc/scannow. The process is underway; verification is 100% complete. Windows Resource Protection didn’t detect any integrity issues.
Additional details provided. Performed a complete system reset and reinstalled all drivers, but problems remain. Tested with a 3.5 jack headset—functioned smoothly. Also tried with my wife's Sony Inzone H7 (uses wireless adapter) without issues. Reviewed Event Viewer during an incident: found logs indicating a connection failure to Windows Metadata and Internet Services.
Here’s a simplified version of the information:
- Event details with ID and timestamp
- System component involved (Microsoft Windows event tracing)
- Key error code recorded
- Recorded on a specific date and time
- Associated computer and user information
- Related to a particular task or operation