F5F Stay Refreshed Hardware Desktop Ports on the motherboard failed during operation.

Ports on the motherboard failed during operation.

Ports on the motherboard failed during operation.

Q
queenoftears03
Junior Member
13
01-22-2018, 11:15 PM
#1
While using my computer today, most of my USB ports ceased functioning. Only the USB 3.0 ports on the motherboard and the Type C port on my graphics card remained operational. All USB 2.0, 3.1, and Type C ports on the motherboard plus the front Panel USB 3.0 were non-functional. In Windows Device Manager, the USB 3.1 controller displayed an error: "Windows has stopped this device because it has reported problems. (Code 43)." Other USB controllers appeared to be working normally. Could a USB driver be available for reinstallation? I didn’t locate one on the motherboard website. Are there alternative steps I could take without replacing the entire motherboard? Specs: Ryzen 7 2700X, Asrock B450, Steel Legend MSI Armor RTX 2070.
Q
queenoftears03
01-22-2018, 11:15 PM #1

While using my computer today, most of my USB ports ceased functioning. Only the USB 3.0 ports on the motherboard and the Type C port on my graphics card remained operational. All USB 2.0, 3.1, and Type C ports on the motherboard plus the front Panel USB 3.0 were non-functional. In Windows Device Manager, the USB 3.1 controller displayed an error: "Windows has stopped this device because it has reported problems. (Code 43)." Other USB controllers appeared to be working normally. Could a USB driver be available for reinstallation? I didn’t locate one on the motherboard website. Are there alternative steps I could take without replacing the entire motherboard? Specs: Ryzen 7 2700X, Asrock B450, Steel Legend MSI Armor RTX 2070.

H
HunterMann99
Member
210
01-30-2018, 11:30 PM
#2
No one else seems to have touched your computer. It’s highly improbable (assuming everything functions properly), but you could have been completely wiped via USBKilled. Possible reasons: 1. Controller stopped working 2. Driver was accidentally removed You should be able to get the chipset drivers for that motherboard from the ASRock website.
H
HunterMann99
01-30-2018, 11:30 PM #2

No one else seems to have touched your computer. It’s highly improbable (assuming everything functions properly), but you could have been completely wiped via USBKilled. Possible reasons: 1. Controller stopped working 2. Driver was accidentally removed You should be able to get the chipset drivers for that motherboard from the ASRock website.

I
IamVirTuoZ
Member
65
01-31-2018, 05:32 AM
#3
The chipset drivers appear to be resolved. Thank you!
I
IamVirTuoZ
01-31-2018, 05:32 AM #3

The chipset drivers appear to be resolved. Thank you!

M
MarTiePie
Member
58
01-31-2018, 02:33 PM
#4
It would be wise to update your chipset drivers as well.
M
MarTiePie
01-31-2018, 02:33 PM #4

It would be wise to update your chipset drivers as well.