Performed a factory reset on a used Windows tablet and encountered a lockout issue.
Performed a factory reset on a used Windows tablet and encountered a lockout issue.
Hello! I was attempting to purchase a budget-friendly Windows tablet for school using my savings. The device seemed fine until I tried resetting it via an American megatrends page to wipe its TPM. I agreed to proceed, but when prompted for the recovery key I didn’t have one, so I selected “skip this drive.” That led to another screen warning that the reset failed and all data was intact, requiring a second reset. After rebooting, it kept restarting repeatedly, displaying the brand logo before shutting down completely. Now it’s stuck in that loop and won’t boot at all. I can access the BIOS but nothing else works. Please help! Thank you.
Use a Windows recovery USB, start from there, erase the disk, and then reinstall Windows. If you lack that drive, get another machine to make one.
You’ve created a Windows 10 USB installer. You’re looking into starting from BIOS to boot the USB and removing the drive, or doing it during a Windows reinstall. Let me know which approach you want to try. Thanks!