PCIe 16x not supported on this device. Evaluate options for resolution.
PCIe 16x not supported on this device. Evaluate options for resolution.
Long story short, I'm from US and my job working abroad was cut short due to the pandemic and I'm now working back on home turf. I had a supervisor from overseas ship my PC back to me about 1 year ago and, of course, he doesn't remove the video card as requested and it went through a lot of punishment. See attached video of the issue and HW Specs at the bottom. I first discovered the plastic latch that locks the video card in place broke off after I went to reseat the card. I was happy to find that everything appeared to function properly at first, but then over time, video started stuttering and on occasion completely cut off requiring a restart. That would usually fixed the problem. My first thought as a quick fix was to simply use the 2nd PCIe slot on the MB, which is still an option, however the 2nd slot is PCIe 8x slower than the current PCIe 16x that I want to continue using for better gaming performance. Reseating the card sometimes helped, but ultimately found that applying very light pressure to the card to cause it to "sag" just a bit more, provided stable video. As you can see in attached video, lifting the card out of the "sag" position cuts off the video. Recently, something as simple as lightly bumping the table can cause the video to cut off. It's been running moderately stable for about a year, but it's now reached the point where I'm now going to take action. My motherboard selection was a bit overboard as I'm not a creator. I primarily use it as a VM lab for studying/tinkering for work (reason for high core count / memory capacity), and also for performance demanding games as time permits. I simply want to confirm this is a 100% Motherboard issue and replacing the MB will fix the problem? If the answer is yes, I planned to buy a cheaper motherboard that better suits my needs (Lab / Media Consumption / Gaming) then sell this MB on eBay as damaged of course and I would post a link to the video showing the issue with the PCIe 16x slot. Is that my best course of action? Any suggestion are welcome. MBManufacturer MBModel CPU OsName -------------- ------- --- ------ Gigabyte Technology Co., Ltd. Z490 VISION D Intel® Core™ i9-10850K CPU @ 3.60GHz Microsoft Windows 10 Home VideoCard ------- AMD Radeon RX 5700 XT MemorySlot Cpty(GB) speed --------- -- ----- BANK 1 16 3200 BANK 3 16 3200 1893930823_videostutter.mp4
Placing it in the second position might suggest a GPU issue. I think it could have been damaged during shipping, though I'm not sure. Checking the second slot wouldn't eliminate any possibilities.
Confirmed it functions flawlessly in the second PCIe port. Consistent video output with no stuttering observed. This suggests the problem likely lies with the 16x slot or possibly a video card that only shows issues there. Frustrating, but I’ll need more parts to verify further. Probably time to invest in additional components.
I found a nice old GeForce 210 here—perfect for a budget build. You’ll likely get it for around ten dollars.