PC shuts down unexpectedly - No solutions found - ASUS ROG X670e-E / Rare crashes
PC shuts down unexpectedly - No solutions found - ASUS ROG X670e-E / Rare crashes
Hello. I'm facing a critical situation and need suggestions, assistance, or advice.
I assembled my computer myself and it functioned perfectly until I ran out of space on the NVMe drive. Since I usually reinstall Windows annually, I ended up swapping out the NVMe drive and reinstalling Windows simultaneously. I didn’t update the BIOS or make any other changes besides replacing the drive and reinstalling Windows.
Problem:
If I leave the computer running for a few hours without using it, the screen goes completely black—almost like it’s hibernating—but there’s no way to wake it up or connect remotely via remote desktop. I managed to reduce the frequency of this happening by turning on XMP II in the BIOS, now it only occurs once every few days instead of daily.
There are no system events in the Event Viewer, so I’m completely in the dark.
What I’ve tried:
- Disabled all hibernate or power-saving features via Windows
- Reset the CMOS using the physical button and reset BIOS settings to defaults
- Enabled XMP II (significantly helped reduce frequency)
- Updated every driver I could (graphics card, chipset, other misc. drivers by ASUS)
- Updated BIOS to various versions without success
Currently, I have the latest BIOS installed
I’ve run several stress tests with popular software and tested CPU, graphics card, memory, and other components for about an hour, but couldn’t reproduce the issue.
Checked all cables and re-seated them (the PC was fine before reinstalling Windows).
I bought a new power supply but haven’t installed it yet. I suspect this isn’t the main problem, but my PSU is from an older build and is six years old.
Questions:
- I use this PC for work, so resolving this issue is more important than cutting costs on troubleshooting.
- ASUS has had many problems with their products. My motherboard is only about 8 months old—should I just replace it?
Any suggestions?
I also want to know if there are compatibility issues with memory for this CPU.
PC Specs via screenshots below:
PC Specs CPUZ.pdf
Shared with Dropbox
www.dropbox.com
You are using the ROG Strix X670E-E Gaming WiFi in 1905 and need to update its BIOS. The device supports 18+2 power stages, DDR5, four M.2 slots with heatsinks, PCIe® 5.0, USB 3.2 Gen 2x2, AI Cooling II, AI Networking, and onboard WiFi 6E. It also includes two-way AI noise cancellation. Ensure the BIOS is updated to the latest version, then reset CMOS and check if the problem persists. Verify your system details before proceeding.
I noticed they released a new BIOS version today or yesterday. I’ll update.
If you mean the PSU model, it’s currently a Corsair AX1000. It’s the sole original component from my earlier setup. I bought a Seasonic GX 1000 but haven’t installed it yet.
I downloaded the OS directly from Windows using the Media Creation tool and created a USB image of it.
I plan to update the BIOS to version 2007. I wish I could recreate the problem at will, but I’m stuck using the PC now.