F5F Stay Refreshed Hardware Desktop PC shuts down unexpectedly - ASUS ROG X670e-E

PC shuts down unexpectedly - ASUS ROG X670e-E

PC shuts down unexpectedly - ASUS ROG X670e-E

N
nickernoose
Member
56
11-24-2022, 02:09 PM
#1
Hello. I’m facing a tough situation and really need some guidance. I assembled my own computer and everything was functioning perfectly until I hit a storage limitation on the NVMe drive. Since I usually reinstall Windows annually, I ended up swapping out the drive and starting fresh with Windows again. I didn’t modify the BIOS or make any other changes except for the new drive and a full Windows install. The issue is that after a couple of hours off, the screen goes black completely—like it’s hibernating—but there’s no way to bring it back or connect remotely. I managed to cut down the frequency by turning on XMP II in the BIOS, now it happens only a few days instead of daily. There are no events logged in Event Viewer, so I’m completely unsure what’s going on.

What I’ve tried: Disabled all hibernate and power-saving features via Windows, reset the CMOS with the physical button, and set BIOS to default. Enabled XMP II (this really helped). Updated drivers for the graphics card, chipset, and other misc. I also upgraded the BIOS to several versions but without success. Right now I’m using the newest BIOS I’ve tested. I ran stress tests on CPU, GPU, RAM, etc., for about an hour, but couldn’t recreate the problem. Checked all cables and re-seated them—even though the PC was fine before the Windows install. I bought a new power supply but haven’t installed it yet. I’m not sure if this is the main cause, but my PSU is old (6 years).

Questions:
- Do you use this machine for work? That matters a lot for me.
- Should I just swap out the motherboard because my current one is old?
- Any suggestions for memory compatibility with this CPU?
- You shared CPU specs via a screenshot from CPUZ—thanks!

Best regards,
[Your Name]
N
nickernoose
11-24-2022, 02:09 PM #1

Hello. I’m facing a tough situation and really need some guidance. I assembled my own computer and everything was functioning perfectly until I hit a storage limitation on the NVMe drive. Since I usually reinstall Windows annually, I ended up swapping out the drive and starting fresh with Windows again. I didn’t modify the BIOS or make any other changes except for the new drive and a full Windows install. The issue is that after a couple of hours off, the screen goes black completely—like it’s hibernating—but there’s no way to bring it back or connect remotely. I managed to cut down the frequency by turning on XMP II in the BIOS, now it happens only a few days instead of daily. There are no events logged in Event Viewer, so I’m completely unsure what’s going on.

What I’ve tried: Disabled all hibernate and power-saving features via Windows, reset the CMOS with the physical button, and set BIOS to default. Enabled XMP II (this really helped). Updated drivers for the graphics card, chipset, and other misc. I also upgraded the BIOS to several versions but without success. Right now I’m using the newest BIOS I’ve tested. I ran stress tests on CPU, GPU, RAM, etc., for about an hour, but couldn’t recreate the problem. Checked all cables and re-seated them—even though the PC was fine before the Windows install. I bought a new power supply but haven’t installed it yet. I’m not sure if this is the main cause, but my PSU is old (6 years).

Questions:
- Do you use this machine for work? That matters a lot for me.
- Should I just swap out the motherboard because my current one is old?
- Any suggestions for memory compatibility with this CPU?
- You shared CPU specs via a screenshot from CPUZ—thanks!

Best regards,
[Your Name]

S
ShrekMLG
Member
226
11-24-2022, 05:17 PM
#2
Verify the temperatures. If they rise excessively, the system might shut down automatically. Consider returning the product if the problem continues.
S
ShrekMLG
11-24-2022, 05:17 PM #2

Verify the temperatures. If they rise excessively, the system might shut down automatically. Consider returning the product if the problem continues.

I
Itz_PVPKING
Junior Member
21
11-24-2022, 06:17 PM
#3
It often occurs when I’m not using my computer and I’m unsure when it might happen because I’m not actively monitoring it. Since it tends to happen without me being present, there are tools you can use to capture temperature data before a restart. Consider software that logs system temperatures so you can review them later.
I
Itz_PVPKING
11-24-2022, 06:17 PM #3

It often occurs when I’m not using my computer and I’m unsure when it might happen because I’m not actively monitoring it. Since it tends to happen without me being present, there are tools you can use to capture temperature data before a restart. Consider software that logs system temperatures so you can review them later.